Compliance Coordinator

Nexus Family Healing; City of Rochester (NY); Hybrid; USD 58,000 - 65,000; Full time

Job summary

Nexus Family Healing seeks a Compliance Coordinator to support our crisis center in Rochester and youth shelter in Mendota Heights. The role ensures licensing and regulatory monitoring, with a focus on data maintenance, auditing readiness, and proper documentation across programs.

The candidate will handle incident data reporting, assist with audits and accreditation processes, and help maintain client files with HIPAA-compliant practices.

Qualifications

• Bachelor's degree from an Accredited institution.
• 1 year of Quality Improvement experience, including knowledge of health care and regulatory compliance standards.
• Advanced proficiency with MS Excel, CSV, and creating Pivot Tables.
• Proven critical thinking and problem-solving skills, with the ability to analyze and organize complex data.
• Experience performing Audits, developing Corrective Action Plans, and managing Regulatory requirements.
• Valid driver's license required. Must meet state regulating agency and Home Office driving requirements.
• Must successfully pass a DHS criminal background check
• 2 years of Quality Improvement experience including creating, interpreting, and managing Data Analytics.
• Experience working in Health Care, Social Services, Non-Profit, or Juvenile Rehabilitation Programs.
• Experience in Regulatory Industry -- DSS, OLM, DJS, Joint Commission
• Experience in completing the Accreditation process, Audits, Compliance, Data Analytics
• Experienced with helping an organization with understanding the accreditation or completing the accreditation process with COA.

Responsibilities

• Data Maintenance, Reporting & Input: Ensure regulatory data reporting and input in external systems or spreadsheets.
• Surveying, Audits & Compliance: Assist audits, reaccreditation prep, and regulatory communications.
• Client File Monitoring and Maintenance: Review and prepare client files for closure and ongoing monitoring.
• Clerical & Admin Support: Support policy review, housekeeping procedures, and confidentiality compliant with HIPAA.

Skills

Quality Improvement

Data analysis

Regulatory compliance

Critical thinking

Attention to detail

Education

Bachelor's degree

1 year Quality Improvement experience

Tools

MS Excel

CSV

Pivot Tables

Job description

Description

Nexus Family Healing is seeking a Compliance Coordinator to join our wonderful team! This position would help support our crisis center in Rochester and our youth shelter in Mendota Heights.

For more than 50 years, Nexus has empowered thousands of children, families, and adults to find hope and healing. What started in 1972 as a single program in Minnetonka, Minnesota has grown into a nationally recognized network across many states. As a progressive leader in youth and family mental health, we're driven by a clear mission: to close gaps in care and create brighter futures for those we serve.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Join an organization that makes a true difference in the lives of youth & their families!

Position Summary: The Compliance Coordinator supports the agency in assigned areas of compliance to ensure all licensing and regulatory agency monitoring and reporting requirements are satisfied.

Schedule/Location/Pay:

• Full-time, hybrid opportunity with frequent travel to Rochester and Mendota Heights
• Pay Range: $58,000-$65,000

Primary Responsibilities:

Data Maintenance, Reporting & Input

• Ensures periodic regulatory data reporting requirements are met. This may include reporting client and service data into specific external systems or completing spreadsheets or other forms containing client data as required by regulators or funders. Regular reporting may be weekly, monthly, or another schedule.
• Support data quality for reporting by providing training to staff for correct entry of incident or other data when needed.
• Complete follow-up on incident reporting tasks of clinical or program staff when needed.
• Make or send licensing queries, transmit accreditation proof, or other forms of agency regulatory status as needed.

Surveying, Audits & Compliance

• Assists agency in preparation for audits or reaccreditation including but not limited to: file organization, file review, follow up with monitoring agencies, and communication with regulatory entities.
• Support agency leadership with correcting small-scale agency licensing violations identified through audits, reaccreditation, and licensing renewals.
• Assists with investigations by coordinating visits and providing evidence when requested (e.g., provides client rosters, present video footage, client files, etc.)
• Provide summary reports of findings from client, family, or stakeholder surveys.
• Facilitate or co-facilitate, as appropriate, agency committee meetings that are required under regulatory statute (e.g., agency risk management meetings).

Client File Monitoring and Maintenance

• Perform file review to ensure all required documentation and filing requirements are met.
• Audits and prepares client files for closure.

Clerical & Admin Support

• Assist agency staff with the tracking for agency policy & procedure review and maintenance. This may include but is not limited to standard operating procedures (How To guides).
• Provides additional administrative support with special projects for agency departments and/or the Home Office Quality and Outcomes department or as requested and required.
• Ensures the confidentiality of client information issues in compliance with all licensing regulations, Nexus policy, accreditation and HIPAA guidelines.
• Responsible for navigating, updating, and reviewing files in the Electronic Health Record.

Requirements

Required Education and Licensure:

• Bachelor's degree from an Accredited institution.
• 1 year of Quality Improvement experience, including knowledge of health care and regulatory compliance standards.
• Advanced proficiency with MS Excel, CSV, and creating Pivot Tables.
• Proven critical thinking and problem-solving skills, with the ability to analyze and organize complex data.
• Experience performing Audits, developing Corrective Action Plans, and managing Regulatory requirements.
• Valid driver's license required. Must meet state regulating agency and Home Office driving requirements.
• Must successfully pass a DHS criminal background check

Preferred Education and Experience:

• 2 years of Quality Improvement experience including creating, interpreting, and managing Data Analytics.
• Experience working in the field of Health Care, Social Services, Non-Profit, or Juvenile Rehabilitation Programs.
• Experience in Regulatory Industry -- DSS, OLM, DJS, Joint Commission
• Experience in completing the Accreditation process, Audits, Compliance, Data Analytics
• Experienced with helping an organization with understanding the accreditation or completing the accreditation process with COA.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

Commitment to Diversity, Equity, & Inclusion:

At Nexus Family Healing, our voices and actions will be focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

When you work at Nexus, you have the opportunity to changes lives - including your own.