Compliance Coordinator

University of Michigan; Ann Arbor (MI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

The University of Michigan's Custodial & Grounds Services seeks a Compliance Coordinator to support daily operations, programs, and continuous improvement across CGS. The role collaborates with leadership to implement policies, training, onboarding, and standards—ensuring consistency and accountability in custodial, grounds, and pest management operations.

The position also supports employee development, quality assurance, policy compliance, and various operational projects to communicate,

Qualifications

• Excellent communication skills, both written and oral.
• Ability to develop positive working relationships with diverse groups.
• Experience in a service-oriented environment is preferred.

Responsibilities

• Coordinate and support onboarding processes for CGS staff, including New Employee Orientation (NEO).
• Develop, coordinate, and maintain departmental training initiatives and safety topics.
• Participate in select employee interviews and recruitment activities.
• Conduct routine quality assurance audits to evaluate operational standards and identify improvements.
• Monitor compliance with policies and procedures and communicate findings with leadership.
• Support departmental programs and initiatives to ensure consistent service delivery.

Skills

Communication skills

Relationship building

Customer service

Education

High school diploma

Tools

Microsoft Excel

Microsoft Word

Google Workspace

Job description

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Who We Are

Serving the U-M community, Custodial & Grounds Services is the steward of the buildings and grounds that make the University of Michigan's Ann Arbor campus unique. Our employees take pride in providing exceptional customer service while conserving, enhancing, and maintaining over 26 million square feet of property.

Our mission is to deliver excellence in service by providing comprehensive custodial services, pest management, grounds maintenance, and landscape design services, all in support of a safe, functional, and visually appealing campus environment.

The department's work enables the continuation of patient care, student housing, animal husbandry, utility distribution, snow removal, debris removal, and other critical infrastructure support. Custodial and Grounds staff are designated as critical employees, which means in the event of a University of Michigan emergency reduction in operations, including a public health emergency, suspension of academic classes, or during weather-related events, critical employees are expected to report to work.

Job Summary

The Compliance Coordinator plays an integral role in supporting the daily operations, departmental programs, and continuous improvement initiatives within Custodial & Grounds Services (CGS).

Working collaboratively with department leadership and staff, this position assists with the coordination, implementation, monitoring, and maintenance of departmental policies, procedures, training programs, onboarding processes, and operational standards. The Compliance Specialist helps promote consistency and accountability across Custodial, Grounds, and Pest Management operations while identifying opportunities to strengthen departmental processes and service delivery.

This position also supports employee development, quality assurance initiatives, policy compliance, and other operational activities to ensure departmental programs and expectations are effectively communicated, implemented, and maintained.

Responsibilities*

Departmental Programs & Employee Development

• Coordinate and support departmental onboarding processes, including New Employee Orientation (NEO), to promote a consistent experience for new employees across CGS
• Assist with the development, coordination, and maintenance of departmental training initiatives, including monthly safety topics and required employee training
• Participate in select employee interviews and recruitment activities to support departmental hiring and onboarding efforts.

Quality Assurance & Policy Compliance

• Conduct routine quality assurance audits to evaluate operational standards, identify areas for improvement, and support consistent service delivery.
• Assist with monitoring departmental compliance with established policies, procedures, and operational expectations.
• Review and maintain departmental policies and procedures, recommending updates as operational needs and University requirements evolve.
• Collaborate with department leadership to communicate audit findings, address identified gaps, and support appropriate follow-up and corrective actions.

Departmental Operations & Continuous Improvement

• Provide operational and administrative support to Custodial, Grounds, and Pest Management leadership in the coordination and maintenance of departmental programs and initiatives.
• Assist with the development and implementation of standardized processes to promote consistency, efficiency, and accountability across the department.
• Maintain departmental records, documentation, and tracking mechanisms related to assigned programs and compliance activities.
• Support special projects, departmental initiatives, and other operational needs as assigned.

Required Qualifications*

• High school diploma with relevant work experience in a service industry
• Considerable knowledge of methods, materials, and equipment used in custodial or other operations
• Demonstrated excellent communication skills both written and oral
• Demonstrated computer skills including Microsoft Office suite (Excel and Word) and Google Workspace
• Demonstrated ability to develop positive working relationships with a diverse group of people of all skill levels

Desired Qualifications*

• College Degree in technical field
• Experience in training others in task oriented jobs
• Experience working in a union environment
• Experience working with a maintenance management system such as FMS or AIM
• Knowledge of working with university policies and procedures

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Work Schedule

Monday through Friday, 7:00am - 3:30pm (work schedule may vary at times)

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checksare performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Job openings are posted for a minimum of seven calendar days.The review and selection process maybegin as early as the eighth day after posting.Thisopening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.