Compliance Analyst: Training & Complaint Management

Dingoblu Financial Inc; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

DingoBlu Financial Inc. seeks a Compliance Analyst in Charlotte, NC to develop, implement, and monitor the company’s compliance management system, aligning with federal and state banking laws and internal policies.

The role leads consumer complaint management and training programs, while supporting risk assessments, audits, and regulatory reporting across the organization.

Qualifications

• Bachelor's degree or equivalent work experience required.
• 3–5+ years in bank regulatory compliance or risk management.
• Working knowledge of consumer protection laws and banking regulations.
• Experience preparing reports for senior management.

Responsibilities

• Develop, implement, and monitor the compliance management program.
• Own the consumer complaint management program and ensure timely responses.
• Design, deliver, and maintain employee training programs.
• Support internal audits, regulatory examinations, and reporting.
• Maintain compliance monitoring calendars and track remediation efforts.

Skills

Regulatory compliance

Complaint management

Training development

Regulatory reporting

Strong communication

Education

Bachelor's degree or equivalent

Tools

Compliance software

Complaint tracking systems

Job description

Compliance Analyst Regulatory Compliance | Complaint Management | Training
Location	Charlotte, NC	Experience Required	3-5+ Years in Bank Compliance or Risk
Classification	Full-Time, Exempt	Reports To	Chief Compliance Officer / Director ofOperations
Department	Operations / Compliance

About the Role

The Compliance Analyst is responsible for developing, implementing, and monitoring DingoBlu's compliance management system to support adherence to applicable federal and state banking laws, regulations, and internal policies. This role has direct responsibility for the consumer complaint management and training programs while also supporting broader compliance risk assessment, monitoring, audit, and regulatory reporting activities.

What You'll Own

General Compliance

• Monitor and interpret federal and state banking regulations (e.g., BSA/AML, TILA, RESPA, ECOA, FCRA, UDAAP, Reg E, Reg Z, Reg B, and FDCPA) and assess their impact on operations.
• Develop, review, and update compliance policies and procedures to reflect current regulatory requirements.
• Conduct periodic compliance risk assessments across business lines and recommend corrective action for identified gaps.
• Support internal audits and regulatory examinations by preparing documentation, responding to information requests, and tracking remediation of findings.
• Maintain the compliance monitoring and testing calendar and report results to management and the Board as required.
• Stay current on regulatory changes and communicate their implications to relevant business units.

Complaint Management

• Own and administer the consumer complaint management program, ensuring complaints are logged, categorized, investigated, and resolved within established timeframes.
• Serve as the central point of contact for escalated complaints, including those received through regulators, the CFPB complaint portal, social media, or executive correspondence.
• Analyze complaint trends and root causes to identify systemic issues, emerging risks, and opportunities for process or policy improvement.
• Prepare and present periodic complaint reporting and trend analysis to senior management and applicable committees.
• Coordinate with business units to ensure timely, accurate, and compliant responses to customers.
• Maintain complaint files and documentation in accordance with regulatory recordkeeping requirements.

Training

• Design, deliver, and maintain DingoBlu's training program for employees at all levels, including new-hire onboarding and annual refresher training.
• Develop role-specific training content tailored to job responsibilities, processes, and regulatory risk exposure.
• Track training completion, maintain training records, and report compliance training metrics to management.
• Evaluate training effectiveness and update materials to reflect regulatory changes, examination findings, and emerging risks.
• Partner with department managers and other business-line managers to integrate training requirements into onboarding and ongoing development plans.

What We're Looking For

Required

• Bachelor's degree in business, finance, legal studies, or a related field, or equivalent work experience.
• 3-5+ years of experience in bank regulatory compliance, risk management, or a related field.
• Working knowledge of consumer protection laws and banking regulations.
• Strong written and verbal communication skills, including experience preparing reports for senior management.
• Experience managing or contributing to a complaint management process.
• Experience developing or delivering training programs.

Preferred

• Professional certification such as CRCM, CAMS, or similar.
• Experience with compliance management software and complaint-tracking systems.
• Prior experience supporting regulatory examinations by the OCC, FDIC, Federal Reserve, CFPB, or a state banking department.
• Experience with a neobank or bank sponsor program is a plus.

Skills & Competencies

• Analytical mindset with the ability to identify trends and root causes from complaint and audit data.

• Strong organizational skills and attention to detail.
• Ability to translate complex regulatory requirements into practical guidance for non-compliance staff.
• Comfortable presenting to management, committees, and examiners.
• Collaborative approach; able to work across departments, including Legal, Operations, Customer Service, HR, and IT.

Work Environment

• Standard office environment; occasional travel for training delivery or examinations may be required.
• Schedule flexibility may be required depending on business needs.

Equal Opportunity Employer
DingoBlu Financial Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable law.


Note: DingoBlu is a financial technology platform, not an FDIC-insured bank. Banking services and eligible deposit accounts are provided by our FDIC-insured bank partners. FDIC insurance is provided by such banks up to applicable limits and subject to FDIC