Compliance Analyst I, Complaints (Fully Remote)

Coastal Community Bank; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Coastal Community Bank is seeking a detail-oriented professional to manage customer and regulatory complaints, ensuring compliance and risk identification. The role emphasizes accuracy, clear communication, and timely responses in a fast-paced environment.

You'll track cases in a GRC tool, monitor deadlines, and collaborate across teams to address complex issues. Familiarity with consumer protection laws and Microsoft 365 tools will help you succeed.

Qualifications

• Must have strong attention to detail and clear communication.
• Familiarity with consumer protection laws and Microsoft 365 tools required.

Responsibilities

• Review and respond to customer and regulatory complaints, ensuring compliance and identifying risks.
• Track cases in a GRC tool, monitor deadlines, and address complex issues.

Skills

Attention to detail

Communication

Multi-tasking

Consumer protection laws

Microsoft 365

Tools

Microsoft 365

Job description

• Review and respond to customer and regulatory complaints, ensuring compliance and identifying risks.
• Track cases in a GRC tool, monitor deadlines, and escape complex issues.

What We're Looking For:

• Strong attention to detail, communication, and ability to manage multiple tasks.
• Familiarity with consumer protection laws and Microsoft 365 tools.

Why Coastal:

• Be part of an entrepreneurial culture focused on impact, speed, and continuous improvement.
• Enjoy a fast-moving environment with a comprehensive benefits package.

Coastal Community Bank

Coastal Community Bank is a modern bank combining strong financial infrastructure with Banking-as-a-Service and fintech enablement. It has an entrepreneurial, fast-moving culture focused on impact, speed, and continuous improvement.