Compliance Analyst

ACN COMMUNICATIONS SERVICES LLC; Charlotte (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

ACN Communications Services LLC in Charlotte, NC is seeking a Compliance Analyst to proactively identify risks in ethical and legal practices per ACN Policies. The role requires sound judgment, independent decision-making, and the ability to communicate case decisions to Independent Business Owners (IBOs) and Customers.

You will audit online marketing activity, analyze data for trends, manage cases, and contribute to training and policy enforcement while staying current on MLM regulations.

Qualifications

• Strong investigative and research skills.
• Identifies gaps in processes to enhance SOPs.
• Gathers and analyzes information skillfully; develops solutions.

Responsibilities

• Audit and monitor online IBO marketing activity.
• Preemptively analyze for fraud or unethical activity.
• Review data to identify trends and escalations.
• Manage investigations and document findings.
• Provide training on ACN policies and procedures.
• Enforce ACN policies and hold IBOs accountable.

Skills

Investigative skills

Analytical thinking

Communication

Time management

Decision making

Team player

Education

2+ years analyst/compliance experience

Tools

Excel

Power BI

Access

Microsoft Office

Job description

Compliance Analyst

Full Time Charlotte, NC, US

8 days ago Requisition ID: 1058

Job Summary

Proactively identify areas of risk to ACN regarding ethical and legal practices in accordance to ACN’s Policies and Procedures. Must have sound judgment and independent decision-making skills to facilitate investigation and case closures. Ability to confidently communicate case decisions to Independent Business Owners (IBOs) and Customers.

Job Duties

• Audit, analyze and monitor online sales (IBO) marketing activity, addressing concerns.
• Preemptively analyze business organizations for fraud, manipulation of the ACN Independent business owner compensation plan, gaming and overall unethical activity.
• Use analytical skills to review data sets daily, weekly and monthly to identify business trends.
• Work simultaneous investigations requiring extensive research and summary of findings.
• Own investigation process through adherence of established processes and procedures.
• Provide education and ongoing training to Independent Business Owner’s in accordance with ACN Policies & Procedures.
• Hold independent business owners accountable for unethical activity if broken policies are identified within an organization.
• Stay current on MLM industry regulations to better identify online violations that could negatively impact ACN.
• Analyze customer complaints and conduct necessary investigations to determine best solution.
• Work efficiently and quickly respond to regulatory complaints regarding practices and actions of IBOs.
• Independently work cases in variety of areas involving unethical and/or fraudulent behavior.
• Excellent follow-up skills (must take initiative to ensure all challenges are properly resolved).
• Create and maintain accurate record of activity in Case Management System.
• Remain current on all guidelines established by Management.
• Demonstrate urgency to monitor and adhere to established timelines for regulatory and escalated case types.
• Handle escalations and disseminate relative findings.
• Must be able to independently manage 50+ case investigations of varying degrees of consequence.
• Daily communication with Independent Business Owners and Customers via email, letters and phone.
• Enforce and support ACN’s position when reviewing marketing materials.
• Review, Analyze and use deductive reasoning along with the case management systems used by ACN to determine if new cases should be opened, worked within SLAs and IBOs should be trained on respective trends.
• Collaborate and keep strong rapport with all ACN vendors in to satisfy ACN and Vendor compliance requirements.
• Review, Update, and validate the integrity of all processes and procedures required to fulfil needs of the Business Ethics team.
• Work collaboratively with the ACN legal department.
• Contribute collectively to all onboarding and training of new team members.

Required Skills and Abilities

• Strong investigative and research skills.
• Desire to identify gaps in processes to enhance team SOPs.
• Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages.
• Ability to effectively handle time-critical issues, remain productive and meet goals in stressful situations.
• Meets departmental standards for production consistently.
• Strong decision-making skills to independently resolve issues and implement solutions.
• Excellent verbal and written communication skills, as well as outstanding organizational ability.
• Dependable, punctual, detail oriented, results-driven.
• Flexible, personable, team player with high level of professional integrity.
• Self-directed - works well independently and in team environment.
• Ability to prioritize, apply critical thinking and manage multiple tasks.
• Contributes to building a positive team atmosphere.

Education and Experience

• Experience operating multiple systems for tracking all issues from creation through resolution.
• Experience in Excel, Access or Power BI
• Internet proficiency, including strong understanding of social media platforms.
• Proficient knowledge level and application of Microsoft Office software.
• 2+ years analyst or compliance related position required
• Onsite employees – As a condition of your employment with ACN, Inc, you may be required to work onsite at our designated office or facility. When considering this position, please be aware that you will be expected to perform your duties at our physical location as outlined in your offer of employment, We understand circumstances may require temporary remote work arrangements and exceptions may be granted on a case-by-case basis. However, it’s essential for candidates to understand that the standard expectations is to work onsite.
• Typical office environment Mon-Fri during the hours of 8 A.M to 5 P.M

Physical Requirements:

• To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
• The physical demands described here are representative of those indicative of a typical corporate office. environment. This includes prolonged periods of sitting at a desk and working on a computer.
• Required to stand periodically; walk, hear, listen, talk, and visually see.
• Use hands to finger, handle, or feel; the ability to reach with hands and arm.
• The ability to lift up to 15 pounds at times.

Security Training Requirement:

Please be aware that this position requires successful candidates to complete mandatory security training during their onboarding process. Security training is essential to our commitment to maintaining a secure work environment, protecting sensitive information, and ensuring the safety of our personnel. The specifics of the required security training will be communicated during the onboarding process. If you are prepared to fulfill this training requirement and are enthusiastic about contributing to our organization's security culture, we invite you to apply for this position.

Federal and State Disclaimer

ACN is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ACN observes the Workers Fairness Act in South Carolina, protecting employees and applicants for employment with medical needs arising from pregnancy, childbirth or medical conditions related to pregnancy or childbirth This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.