Complex Revenue Analyst

Highgate Hotels L.P.; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Highgate Hotels is seeking a Revenue Analyst to join the Revenue Management team in Boston. The role focuses on preparing revenue reports, analyzing market data, and identifying revenue opportunities to support yield strategies.

The position requires at least 1 year in hospitality, a Bachelor’s degree, and strong Excel skills. The analyst will participate in weekly meetings and support forecasting and rate integrity efforts.

Qualifications

• Minimum of 1 year experience in the Hospitality industry, preferably in Hotel Management.
• Bachelor’s Degree.
• Knowledge of industry reports such as STR, Demand360, OTA Insights, etc.
• Proficient in Microsoft Excel, Word, PowerPoint.
• Ability to work quickly in a high-pressure environment.
• Excellent written and verbal communication; strong time management and attention to detail.

Responsibilities

• Prepare daily, weekly, and monthly revenue reports (market segmentation, production, source contribution).
• Monitor and analyze reports such as STR, Demand360, OTA Insights and present revenue opportunities.
• Assist in ensuring rates are loaded correctly and inventory maintained.
• Participate in weekly revenue management meetings and forecast preparation.
• Act as the Director of Revenue in their absence and provide admin support to Revenue Management.

Skills

Excel

Communication

Time management

Attention to detail

Hospitality knowledge

Forecasting

Education

Bachelor’s degree

Tools

Delphi

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Studio Allston is situated in, you guessed it, Allston, a unique neighborhood of Boston, MA.Home to elite universities, nationally recognized music venues, and amazing restaurants and bars, Allston is a hub for the inventive spirit and energy that has made Boston an international destination.

Overview

The Revenue Analyst is integral to the success of the Hotel's Revenue Management team. The position will be responsible for the preparation of revenue reports that will assist the Director of Revenue in implementing the Hotel's yield strategies. In addition, the Revenue Analyst will be required to review and analyze reports such as Demand 360, STR, Agency 360 and other measurement tools and present revenue opportunities for the hotel.

Responsibilities

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Participate in M.O.D. coverage as required.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.
• Accurate preparation and distribution of daily, weekly, monthly revenue reports. The reports include market segmentation analysis, production reports, source contribution analysis, daily pick-up reports, preferred guest program analysis, etc.
• Assist with ensuring all rates are loaded and inventory maintenance is correct.
• Perform audits and maintenance on all systems such as PMS, CRS, RMS, and Sales & Catering Systems to ensure content and information is correct.
• Communicate strategies and procedures to other departments as required.
• Maintain group pick-up reports and communicate with Sales regarding upcoming groups cut-offs.
• Must be knowledgeable of all rates, room types, and hotel product.
• Participate in weekly revenue management meetings.
• Prepare Revenue Management Report information for all related meetings.
• Monitor and analyze the competition daily / weekly through shop reports and the Internet to identify selling strategies and market trends.
• Act as the Director of Revenue in their absence.
• Assist in preparing short and long term forecasts.
• Provide administrative support for the Revenue Management Team.
• Review and analyze reports such as OTA Insights, STR, Demand 360, and other measurement tools and present revenue opportunities.
• Update MAR's in Delphi (or other Sales & Catering System) as required under the guidance of the Revenue Managers to ensure optimal use by sales team
• Analyze local events and activities and project the effect of opportunities they create.
• Prepare 14 Day Forecast for distribution to Management team so proper staffing levels are achieved.
• Conduct Group audit checks (at least monthly) to ensure Delphi and the Property Maintenance System are in balance.
• Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
• Ensure accuracy from the daily Flash Report.
• Be knowledgeable of all special rates and promotions.

Qualifications

Education & Experience:

• Minimum of 1 year experience in the Hospitality, preferably in Hotel Management
• Bachelor’s Degree
• Knowledge of all industry reports such as STR, Demand 360, OTA Insights, etc.
• Proficient in Microsoft Excel, Word, Power Point
• Ability to work quickly in a high-pressure & high stress environment
• Ability to communicate clearly both verbally and in writing
• Excellent time management skills
• Exceptional with details and follow up

Physical requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.