Complex Population, Service Determination Specialist II

CareSource; Accident (AR); On-site; USD 56,000 - 90,000; Full time

Job summary

CareSource is seeking a Complex Population Service Determination Specialist II to process medical necessity reviews and authorize home and community-based services. You will collaborate with providers, coordinate care, and support discharge planning for members.

The role requires an RN or health care Bachelor's degree, experience with Medicaid/Medicare, data entry and Microsoft Office skills, and a commitment to quality and cost-effective service delivery.

Qualifications

• Nursing degree from an accredited program or Bachelor’s in a health care field is required.
• Experience with Medicaid, Medicare, Commercial and Managed Care is preferred.
• Strong data entry skills and proficiency with MS Word, Excel and Access.
• Customer service oriented with professional phone etiquette.

Responsibilities

• Process medical necessity and service health care reviews for authorization.
• Assist with discharge planning and care coordination for members.
• Monitor delivery of healthcare services in a cost-effective manner.
• Collaborate with providers and Care Coordination to address concerns.

Skills

Medicaid experience

Care coordination

Quality audits

Customer service

Education

RN degree

Bachelor's degree in health care field

Tools

MS Word

MS Excel

MS Access

Job description

Complex Population Service Determination Specialist II is responsible for processing medical necessity and noncommunity supports and service health care reviews for appropriateness of authorization to include home and community-based supports. This role assists with discharge planning activities and care coordination for members enrolled with a CareSource Management Group line of business, as well as monitoring the delivery of healthcare services in a cost-effective manner. Compares PCSP to service request submitted by provider to ensure accuracy and need for services Conducts front and back end reviews of services approved in Cite Auto Auth or by staff Works with provider network and Care Coordination to communicate and address provider concerns resulting from clinical quality audits and/or cite auto auth reviews Responsible for the prior authorization of BH/SUD/IDD/HCBS/Waiver PASSE services. Collaboration with Medical Directors and Care Coordinators to ensure the best service is in place Consistent application of criteria and processes Identify and refer compliance quality issues to Quality Improvement and Network Management Identify and present (verbal or written) clinical cases to the appropriate Medical Directors for appropriate determination of the requested service Nursing degree from an accredited registered nursing (RN) program or Bachelor’s degree in a health care field or equivalent years of relevant work experience is required Experience with Medicaid, Medicare, Commercial and Managed Care is preferred Basic data entry skills Knowledge of Microsoft Word, Excel and Access Familiarity of the healthcare field Proper phone etiquette Customer service oriented General office environment; 56,430.00 - $90,360.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. Compensation Type (hourly/salary):

Hourly Organization Level Competencies

• Cultivate Partnerships
• Pursue Personal Excellence

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