Complex People Services Manager

CoralTree Hospitality Group; Orlando, Northern (FL, KY); Hybrid; USD 75,000 - 105,000; Full time

Benefits offered by this job

Group medical/dental/vision/Life/Dis.

401(k) with company match

Paid time off/sick time

Free team member room nights

Job summary

CoralTree Hospitality Group is seeking an Area People Services Manager to lead recruitment, onboarding, and employee relations across the Orlando area. You will supervise day-to-day People Services operations, ensuring compliance with employment laws and company policies while partnering with the area director on strategic initiatives.

The role covers benefits administration, HRIS data integrity, audits, and staff development in a high-volume hospitality environment.

Qualifications

• Five to seven years of professional management experience in People Services.
• Bachelor’s Degree in Human Resources; PHR or SPHR certification is a plus.
• Experience in hotel business environments and high-volume operations.
• Proficiency with MS Office; hands-on with ATS and HRIS systems such as iCIMS/UKG.

Responsibilities

• Provide general People Services support and manage day-to-day operations with focus on recruitment and employee relations.
• Maintain knowledge of company policies and procedures and ensure regulatory compliance.
• Lead recruitment, background checks, onboarding, and HRIS data entry for new hires and changes.
• Oversee benefits administration, 401(k) plan processes, and leave/absences.
• Support performance management processes and coordinate team member events and trainings.

Skills

People Leadership

Employee Relations

Recruitment

Education

Bachelor’s Degree in Human Resources

PHR or SPHR Certification

Tools

ATS

HRIS

iCIMS

UKG

Job description

Overview

The Area People Services (Human Resources) Manager is responsible to manage the development, implementation, and administration of People Services functions, including recruitment, training and development, benefits administration, employee relations, and employment law compliance. In this role, you will support the area director to manage the day-to-day operations of the People Services department. You will execute strategies that serve to attract, retain, and develop diverse premiere talent.

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Paid time off/sick time
• Participation in a 401(k) plan with a company match.
• Free team member room nights

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.

Responsibilities

• Provides generalPeople Services support as the department resource and manages the day-to-day operations with a heavy focus on recruitment and employee relations.
• Complies and maintains complete knowledge of all company policies & procedures.
• Proficient in all human resources functions, state, and federal regulations.
• Leads the recruitment process including posting open positions on job site boards, using an applicant tracking system and arranging/participating in career fairs, conducts background and reference checks.
• Handles the onboarding of new hires and is responsible for the daily administration of team member files in the HRIS (data entry).
• Maintains data entry of new hires, terminations, transfers, and promotions in HRIS.
• Monitor and maintain Leave of Absence programs to include leave entitlement and FMLA administration.
• Answer questions regarding 401K Plan, vacation, and other ancillary benefits.
• Assists with team member room rate program & premise pass requests.
• Responsible for benefits administration including monthly billing reconciliation of property premium report, assisting with the enrollment process and termination of coverage.
• Assist with Performance Management and ensures evaluations are completed on time.
• Partner with area director to organize/execute team member functions including NHO, trainings, meetings, recognition events, engagement surveys, open enrollment, etc.
• Provide guidance to leadership team in coaching, counseling, and disciplinary actions.

• Utilize an “open door” policy to address employee problems or concerns in a timely manner and handles confidential team member investigations.

• Performs periodic audits of employee files and records to ensure that all required documents are collected and filed appropriately.
• Prepares for annual internal/external audits.
• Ensures compliance with all people services legal requirements.
• Maintains the integrity and confidentiality of people services files and records.
• Responds to unemployment claims.

• Participates with Safety Committee.
• Attends all hotel-required meetings and training.
• Maintains high standards of personal appearance and grooming.
• Assist with special projects and other duties assigned by management

Qualifications

• Minimum of 5-7 years of professional management experience in People Services required.
• Bachelor’s Degree in Human Resources. PHR or SPHR Certification is a plus.
• Experience and working knowledge of hotel business required.
• Computer competency with Microsoft Office products including experience with ATS & HRIS. iCIMS and UKG knowledge is a plus.
• Hands-on People Services leader with a servant’s heart that thrives in a high-volume environment.

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