Complex Operations Manager

Colonial Group; Washington (District of Columbia); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401(k) plan

Paid PTO/vacation

Holidays

Job summary

Janney is seeking a Complex Operations Manager in the Washington, DC area to oversee all branch operations within a Complex, supervise support staff, and coordinate with Compliance and Operations teams. The role includes recruiting, training, performance management, and ensuring service excellence for Financial Advisors and clients.

The position emphasizes leadership, process improvement, and maintaining high ethical standards in a fast-paced environment.

Qualifications

• High School diploma; Bachelor’s Degree preferred.
• Professional licenses and certifications: Series 7, 9 and 10, 63 and 65 (or 66).
• Excellent customer service skills and ability to work in a fast-paced environment.
• Strong attention to detail and teamwork.
• Some travel may be required; high ethical standards.

Responsibilities

• Overall supervisory responsibility for branch operations within the Complex, including cashiering, disbursement of checks, account transfers, and related duties.
• Supervising and training Complex support staff to ensure top service aligned with policy and rules.
• Sourcing, interviewing, hiring, registering, and training new staff.
• Conducting regular staff meetings and providing performance feedback.
• Coordinate workflow and provide coaching and mentoring to staff.
• Maintain knowledge base on products, services, forms and systems.
• May assist with onboarding new Financial Advisors and coordinating recruiting with regional and home office teams.

Skills

Customer service

Attention to detail

Teamwork

Ethics

Travel readiness

Education

Bachelor's degree preferred

High School diploma

Tools

Word

Excel

PowerPoint

Outlook

Job description

The Complex Operations Manager is responsible for all operational, administrative and client support functions within a Complex (group of branch offices). The Complex Operations Manager also performs certain client supervision and support staff supervision for a Complex as delegated by the Complex Manager. This individual will function as an integral part of the Complex Manager’s team and work closely with the Compliance and Operations departments. Additionally, this individual will coordinate any operational matters involving the Complex with Home Office Operations staff and others in the firm.

Major Responsibilities

• Overall supervisory responsibility for all branch operations functions in the Complex including but not limited to: cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, margin, distribution of wire traffic, home office reports, maintenance of order tickets, client correspondence, and other documents consistent with firm retention requirements.
• Supervising and training all Complex support staff (Private Client Associates and Operations Assistants) to ensure that Financial Advisors (FAs) and clients receive superior service consistent with Janney policy and SRO rules. Specific supervisory tasks include but are not limited to:
• Sourcing, interviewing, selecting, hiring, registering and training of new support staff members including Private Client Associates and Operations Assistants.
• Conducting regular staff meetings as a forum for training on new policies and procedures and to facilitate open dialogue among Private Client Associates and/or other members of the support staff.
• Providing feedback to support staff members on their performance both on a routine basis and through annual performance reviews; addressing performance issues in conjunction with Complex Manager and Human Resources.
• Provide work direction to Private Client Associates and/or other members of the support staff and coordinate workflow within the office.
• Assist others by acting as a resource in the areas of training, coaching, and mentoring.
• Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.
• Perform other duties as required that contribute to the overall effectiveness of the position and the complex as a whole.
• May be involved with on-boarding new FAs to the branch.
• Coordinate Complex recruiting activities with the Regional Assistant and Home Office as required.

Requirements and Qualifications

• High School diploma, Bachelor’s Degree preferred
• Professional Licenses: Series 7, 9 and 10, 63 and 65 (or 66)
• Excellent customer service skills
• Computer skills in Word, Excel, PowerPoint and OutlookAble to work-effectively in a fast paced, deadline oriented environment.
• Strong attention to detail
• Able to work effectively as part of a team
• Some travel may be required
• High ethical standards

The compensation package for this position consists of a base salary, (with eligibility for an annual bonus/commissions if applicable) as well as eligibility to participate in all company benefits offered by Janney to full-time employees including health, dental, medical coverage, disability income protection, life insurance, PTO/vacation, holidays, and 401(k). The salary range for this position will be $100,000 to $150,000. Total compensation packages at Janney are based on experience, skills, credentials, and geographical location, of each specific candidate.

Why work for us?

Benefits: Janney believes that its employees are the key to what makes a great company. Although work makes up a large portion of an employee’s life, we believe that a balance between work and non-work activities is essential to maintain quality performance and a positive work atmosphere. We offer a competitive package including Paid Parental Leave, generous Paid Time Off, eligibility for a $2,000 referral bonus, Employee Ownership, and Professional Development Assistance Plan designed to help you make the most of your life at work and at home—today and in the future. Explore further.

Janney is an award-winning full-service financial services firm committed to understanding our clients' needs and providing advice beyond investments.We are equally committed to building a diverse workforce and inclusive culture where employees can use their talents to thrive and grow professionally with the firm. Fostering a positive workplace experience remains a top priority. People are our strongest asset. We recognize that when our team members thrive, our firm is more successful.