Complex Group Sales Manager

HEI Hotels & Resorts; The Woodlands (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical and Dental programs

Vision insurance through EyeMed

Vacation, Sick and Holiday programs

Pet insurance

401(k) with company match

Hotel room discounts

Job summary

HEI Hotels & Resorts seeks a sales professional to manage accounts and solicit new business for The Westin at The Woodlands. You will develop relationships with clients, entertain, and maintain relationships to meet revenue goals in rooms, food, beverage, and rental.

Ideal candidates have 3+ years in sales within a hotel environment, strong market-trend knowledge, and the ability to coordinate across hotel departments to close deals.

Qualifications

• 3+ years of past sales experience preferred.
• Hotel experience preferred.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Ability to set priorities, plan, organize, and delegate.
• Proficient in Microsoft Word and Excel; Delphi knowledge mentioned in job requirements.

Responsibilities

• Solicit new and existing accounts to meet revenue goals through prospecting, calls, site inspections and written communication.
• Produce room, banquet, and room rental revenue through direct solicitation and negotiations.
• Maximize revenue by selling all facets of the hotel to clients.
• Coordinate departments' participation in servicing accounts and manage details for closing.
• Develop and conduct persuasive sales presentations to prospective clients.
• Prepare information for meetings and entertain clients as appropriate.
• Communicate directions to all hotel departments to ensure high service quality.
• Prepare correspondence and internal reports; participate in sales meetings and industry events.

Skills

Sales experience

Hotel experience

Market trends

Prioritization & planning

Computer skills

Sales skills

Revenue management

Communication skills

Adaptability in communication

Tools

Microsoft Word

Excel

Delphi

Job description

About Us

The Westin at The Woodlands is perfectly located in The Woodlands Waterway Square. Walking distance to Market Street and Cynthia Woods Mitchell Pavilion, this hotel is the ideal destination for business guests and weekend leisure travelers. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Compensation

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Manage accounts to achieve guest satisfaction and to solicit past and new business to ensure all revenue goals are achieved or exceeded. Responsible for soliciting new group sales accounts, entertaining, and maintaining relationships with existing accounts to meet and exceed revenue goals in rooms, food, beverage, and room rental.

Essential Duties And Responsibilities

• Solicit new and existing accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication.
• Advanced level of producing room, banquet, and room rental revenue through directly soliciting business via aggressive prospecting, making presentations, developing contracts, negotiating, and closing sales.
• Maximize revenue by selling all facets of the hotel, both orally and in written form to previous, current, and potential clients.
• Handle account details so that all pertinent aspects of solicitation and closing are complete and documented. Coordinate various departments' participation in servicing accounts.
• Develop and conduct persuasive verbal sales presentations to prospective clients.
• Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
• Communicate both verbally and in writing to provide clear direction to all departments in the hotel to ensure high quality of service to customers.
• Prepare correspondence to customers, internal booking reports and file maintenance.
• Participate in daily business review meeting, pre-convention meetings, training and other sales-related meetings as required.
• Attend trade shows, community events and industry meetings.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• 3+ years of past sales experience preferred.
• Hotel experience preferred.
• Advanced knowledge of market trends, competition, and key customers of the hotel.
• Able to set priorities, plan, organize, and delegate.
• Must possess computer skills, including, but not limited to, use of Microsoft Word, Excel, and Delphi. Advanced knowledge of sales skills, revenue management, training, and motivation of peers.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.