Complex Group Housing Coordinator - FT

Highgate; Las Vegas (NV); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance (short-term)

Disability insurance (long-term)

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Jury duty leave

Personal leave

Medical leave

Military leave

Job summary

Highgate is seeking a Complex Group Housing Coordinator to efficiently build and maintain group and airline blocks using MARSHA and Passkey at the Westin Las Vegas. You will train and supervise Housing Coordinators and support the sales team with accurate block management.

This full-time, hourly role requires a high school diploma and 2–4 years in hotel reservation/sales, with CI/MARSHA and Passkey familiarity seen as a plus.

Qualifications

• High School diploma or equivalent required.
• 2 to 4 years of progressive experience in hotel reservation/sales.
• Experience with Marriott CI and MARSHA is a plus; Passkey experience is a plus.

Responsibilities

• Accurately build group/airline blocks in MARSHA & Passkey.
• Create booking link in Passkey.
• Create Mini-Hotel Codes in MARSHA.
• Update and maintain group blocks and related tasks daily.

Education

High School diploma or equivalent

Job description

Complex Group Housing Coordinator - FT

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Overview

The Complex Sr. Housing Coordinator is responsible for accurately building, creating and maintaining group and airline blocks in hotel PMS and Passkey. He/she is responsible for coordinating, training and supervising the Housing Coordinators.

Compensation Type

Hourly

Compensation

• USD $20.00/Hr.
• USD $20.00/Hr.
• Full Time

Location

US-NV-Las Vegas

Property

Westin Las Vegas

Responsibilities

• Accurately build group/airline blocks in MARSHA & Passkey
• Create booking link in Passkey
• Create Mini-Hotel Codes in MARSHA
• Complete Group Housing CI/TY tasks on daily basis; including tasks assigned by the sales/catering teams
• Review new definite groups with Director of Group Sales and/or Event Manager
• Create Group Master Accounts
• Maintain accurate inventory in group blocks
• Maintain awareness of group cut-off dates
• Run weekly & monthly pickup reports including citywide housing reports
• Verify and submit commission & rebate report for payment
• Assist reservation team when needed with airline manifest
• Advise Sr. Sales Manager, Event Manager, Director of Group Sales of potential attrition charges
• Ensure client requested Pickup updates are completed on time and with accurate information.
• Meet with client to review pickup when requested
• Attend Pre/Post Event Meetings
• Attend meetings/training as required by management.

Qualifications

Education & Experience:

• High School diploma or equivalent required
• At least 2 to 4 years of progressive experience in hotel reservation/sales
• Experience in Marriott Consolidated Inventory "CI" and MARSHA a plus
• Experience in Passkey a plus

Physical requirements:

• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
  401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement ("CBA"). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 11/3/2026 and will remain open for at least 14 days.