Complex General Manager - Worldmark Pinetop and Bison Ranch Resorts

Travel + Leisure Co.; Pinetop-Lakeside (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

Travel + Leisure Co. seeks a Complex General Manager to lead Worldmark Pinetop and Bison Ranch Resorts. You will supervise resort operations, guest relations, and vendor management, ensuring high service standards and financial health.

You’ll drive continuous improvement, partner with departments, and mentor staff to achieve goals while upholding Wyndham standards and HOA governance knowledge.

Qualifications

• 3-5 years of property vacation ownership/hotel management experience required.
• Hospitality leadership with a focus on guest satisfaction and team development.
• Strong financial acumen with ability to review P&L and budgets.

Responsibilities

• Oversee two resort operations and staff, ensuring standards and guest satisfaction.
• Manage operations, outlets, and vendor relationships while meeting compliance.
• Lead strategic initiatives, audits, and process improvements across departments.
• Attract, develop, and retain talent; communicate goals with integrity.

Skills

Leadership

Budgeting

Operations management

Vendor management

Education

CMCA certification

CAM certification

Associate Governance

Tools

MS Office

PMS software

Job description

## Complex General Manager - Worldmark Pinetop and Bison Ranch ResortsApply: Pinetop: Full time: Posted Today: R-129988**We Put the World on Vacation**Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.**How You’ll Shine:**The General Manager for Resort Operations will provide leadership and be responsible for ensuring all relationships with our guests, owners, vendors, associates and board members are maintained positively and professionally. This role will be responsible for the financial stability of the resort and demonstrate the analytical ability to grasp the data and the impact to the resort. The General Manager would be responsible for executing the overall resort operations goals while maintaining the integrity of Wyndham Destinations service standards. **How You'll Make an Impact:**Management of both resorts and staff . Responsible for maintaining the overall operation of the resort: oversee operational department and vendor operations, demonstrate a passion and understanding of company goals, ensure your site meets all standards by performing daily audits and inspections, execute the operations of all outlets including fitness centers, food and beverage and activities. Identify process improvements and best practices, ensure all compliance standards and audits are met, execute strategic goals, participate/facilitate committee and team projects. The General Manager will maintain positive customer and associate relationships. Embrace and exhibit the highest level of ethics and integrity consistent with Wyndham standards. Demonstrate an ability to motivate and communicate expectations with humility and respect, exercise the ability to attract and retain talent by engaging and showing a genuine passion to develop others, partner with support departments to ensure standards of conduct for associates as well as compliance, be a change agent for the company. This role will build and maintain strong working knowledge of HOA relationship: exhibit working knowledge of standards and documents for HOA, understand governing statutes and board meeting procedures and ensure all contracts negotiated on behalf of the HOA are presented in correct legal fashion and vetted prior to implementation. Manage and support all financial aspects of the resort: review and maintain monthly P&L reports, work with regional accounting partners to ensure compliance, manage and forecast annual budgets for each department, review and respond to variances, ensure the site meets all IA standards. **What You’ll Bring:*** Hospitality certifications preferred- CMCA, CAM, etc.* Associate Governance preferred.* Working knowledge of hospitality departments: Guest Services, Maintenance, Housekeeping, and Food and Beverage.* Ability to work under pressure and deadlines.* Professional appearance and standards at all times.* Positive, motivating attitude ensuring a productive environment.* Strong Leadership ability: motivate, change, and lead others to success.* Proven track of ethical leadership and integrity.* Computer literacy in Microsoft Office: Word, Excel, Outlook.* 3-5 years of property vacation ownership/hotel management experience required. Mixed use experience a plus.**How You'll Be Rewarded:**We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:***Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.**** Medical* Dental* Vision* Flexible spending accounts* Life and accident coverage* Disability* Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)* Wish day paid time to volunteer at an approved organization of your choice* 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)* Legal and identify theft plan* Voluntary income protection benefits* Wellness program (subject to provider availability)* Employee Assistance Program **Where Memories Start with You**Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.