Complex Coordinator for University Apartments

Nichols College; Dudley (MA); On-site; USD 49,000 - 52,000; Full time

Job summary

University Housing at the University of Illinois Urbana-Champaign is seeking a Complex Coordinator for University Apartments within Family & Graduate Housing. The role leads three apartment communities housing 2,500 residents including international students and families, implementing a Residential Curriculum and supervising staff to foster a safe and welcoming community.

The ideal candidate will manage crises, coordinate staff interventions, and develop programming in collaboration with campus

Qualifications

• Experience in crisis management and conflict intervention.
• Direct supervision of staff in a housing or student affairs setting.
• Experience working with diverse student populations, including international students.

Responsibilities

• Lead three apartment communities (1120 units) and ~2500 residents; supervise staff and administer the residential curriculum.
• Coordinate staff response to resident concerns, conflicts, and emergencies; mentor staff in problem-solving and de-escalation.
• Develop and implement resident orientation and programming aligned with community goals; manage liaison duties with campus partners.

Skills

Crisis management

Staff supervision

Residential operations

Student affairs

Conflict resolution

Education

Master's degree in higher education / student affairs

Residential curriculum experience

Job description

University of Illinois Urbana-Champaign - Division of Student Affairs

and the job listing Expires on August 25, 2026

Complex Coordinator for University Apartments - University Housing

University Housing - Family & Graduate Housing

University Housing provides an essential element of the Illinois experience, with hundreds of employees across seven units working together to build and maintain safe, healthy and welcoming homes for our residents. We value the many diverse voices, opinions, experiences and identities of the Illinois community, and our commitment to diversity, equity and inclusion is woven into each of our interactions, programs and decisions.

The Family & Graduate Housing team manages the housing units and leasing process for the students and their families living in our graduate-upper division residence halls and apartment complexes. This role is responsible for the leadership, management, and coordination of a residential community in the University Apartments. They will work collaboratively with colleagues on campus to support the University Housing mission and vision, build safe, inviting communities through leadership, supervision, crisis management, and implementation of a residential curriculum.

Responsible for the leadership, management and coordination of three apartment communities (1120 units), housing approximately 2500 residents from over 70 countries, primarily graduate students and their families. Administers the residential curriculum that includes community development activities, learning opportunities, emergency/crisis response, supervision of staff, and facility related issues within the residential community. Provides direction in meeting the needs of the residents which include domestic and international students and their families, visiting scholars, faculty, and staff. Through coordination with professional and paraprofessional staff and by working directly with residents, ensures that services and the living environment meet the daily needs and mission of the community.

Community Development and Leadership Responsibilities

• Assume leadership role in development of a safe, positive, and welcoming apartment community environment through promotion of the Illinois Residential Experience.
• Coordinate staff intervention regarding resident concerns, conflicts, and crisis. Assist staff in resolving interpersonal and inter-group conflicts and mediate as needed. Engage residents in learning communication and problem-solving skills.
• Identify assessment best practices and assist in the development of community and activities that support the implementation of the Residential Curriculum.
• Implement evaluation and assessment of curricular strategies within their communities.
• Provide guidance and support to staff, residents, and resident groups in planning and developing programs to meet the needs of the community. Particular attention will focus on the needs of international residents and families.
• Assist with the development and implementation of resident orientation programs and activities.
• Enhance resident development opportunities through advising of resident groups.
• Educate residents, faculty and staff regarding University and Housing policies and procedures. Identify and address behaviors that violate community standards and University and Housing policies.
• Serve as professional staff on-call for check-ins and emergency response.
• Serve as primary resource for incidents of domestic violence.

Staff Supervision, Recruitment, and Training Responsibilities

• Supervisors engage in and implement University Housing’s inclusion, culture, and climate initiatives.
• Recruit, select, train, supervise, and evaluate the neighborhood assistants.
• Oversee the development of strategies and lesson plans to meet outcomes for the residential curriculum in their communities.
• Plan and facilitate regular staff meetings and staff development.
• Assist with the development and implementation of staff training.
• Participate in staff meetings and professional development opportunities.

Administrative Responsibilities

• Serve as liaison for residents with other Housing units and private vendors. Coordinate facilities and grounds related projects as they affect residents.
• Respond to resident concerns and communicate with appropriate staff, as needed.
• Coordinate various administrative tasks within community, such as lease renewal campaign, resident check-in/out, yearly resident census, residential parking program, and damage assessment.
• Manage the dissemination of information to residents. Assist in developing marketing materials.
• Participate in professional staff meetings and professional development opportunities.
• Serve on and chair, as needed, various committees on the department and division level.
• Develop and administer area programming budget.
• Act as a University judicial hearing officer for apartment-level violations utilizing an educational and developmental approach.
• Perform other duties as assigned.

Crisis Response & Management Responsibilities

• Assume on-call responsibilities within a multi-residence hall and multi-apartment area on a regularly scheduled basis.
• Assist with campus on-call coverage rotation during all University break periods for break housing, which may include holidays.
• Respond to apartment emergencies related to fire, weather or some type of outside emergency.
• Coordinate response with Housing staff in the area (Building Services, Maintenance, etc.) during emergencies.

Professional Responsibility

• Maintain an effective working relationship with supervisor, co-workers and University Housing staff.
• Be open and receptive to constructive criticism and feedback.
• Demonstrate quality decision-making and evaluative skills, including taking responsibility for actions and decisions.
• Demonstrate a positive attitude toward the position, area community, Family & Graduate Housing, and University Housing.
• Fulfill expectations for assigned committees and projects, and other duties as assigned.

Work Schedule, Travel, or Other Job Expectations

• This position requires the staff member to live within the assigned University Apartments community.
• The regular work schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., with evenings, weekends, and participation in a rotating on call schedule required to support community operations and respond to resident concerns, emergencies, and other operational needs.
• The position involves managing multiple priorities and navigating the University Apartments communities and campus in a dynamic and sometimes unpredictable environment.
• Work may involve responding to resident concerns, resolving conflicts, and handling emergency situations while exercising sound judgment and professionalism.

Minimum Qualifications

• Experience in crisis management and conflict intervention.
• Experience directly supervising staff. Two years of professional experience in student affairs, customer service, hospitality, housing, or related field.

Preferred Qualifications

• Master’s degree in higher education/ student affairs or a related field.
• Experience implementing a residential curriculum or outcomes based programming model.
• Experience working with international students, graduate students, students with families, and individuals from a variety of backgrounds and experiences.

Knowledge, Skills and Abilities

• Ability to work with and appreciate people from a wide variety of backgrounds.
• Professional communication skills.
• Proficient technology skills using various types of software.
• Ability to work independently and pursue innovative ideas and solutions.

Appointment Information

This is a 100% full-time Academic Professional position, appointed on a 12-month basis. The expected start date is as soon as possible after the close of the search.

The budgeted salary range for the position is $49,000 to $52,000. Final salary offered will be determined by a thorough assessment of available market data, internal salary equity, candidate experience and qualifications, and budget constraints.

Sponsorship for work authorization is not available for this position. This position will be expected to work at the University of Illinois Urbana-Champaign campus on a full-time basis per the University’s Workplace Flexibility policy.

For further information about this specific position, please contact Ashley Carper at [e-mail]. For questions regarding the application process, please contact 217-333-2137.

At the University of Illinois Urbana-Champaign - the state’s flagship public university and one of the world’s leading research institutions - every staff member helps shape what’s next. Founded in 1867, Illinois is home to a vibrant community of 59,000 students from all 50 states and 129 countries, supported by 15 colleges and instructional units, more than 20 research institutes, and one of the most comprehensive student service ecosystems in the nation. Whether you’re empowering first‑generation students, fueling breakthrough innovation, or strengthening communities across Illinois and beyond, your work here has a far-reaching and deeply meaningful impact. The university offers a highly competitive benefits package designed to support your well-being, growth, and financial security. Join a top 10 public university that has launched over 330 startups and continues to redefine excellence - where the Illinois Value Proposition ensures that your contributions are recognized, your potential is nurtured, and your career can thrive.

Learn about Champaign-Urbana, our campus and the community we hope you choose to live and work in. Champaign-Urbana is a welcoming community offering the best of both worlds: active city living paired with easygoing affordability.

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position; however, all employment decisions will be made by a person.

This position is intended to be eligible for benefits. This includes Health, Dental, Vision, Life Insurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodation portal, or by contacting the Office for Access & Equity at 217-333-0885, option #1, or [e-mail].

Requisition ID: 1037487
Job Category: Education & Student Services
Apply at: https://jobs.illinois.edu