Complex Coordinator

The University of Texas at Austin; Utah; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

100% employer-paid medical coverage

Paid vacation and sick time

Tuition Assistance

Phone stipend

Professional development funds

Fully compensated housing

Job summary

The University of Texas at Austin is seeking a Complex Coordinator for University Housing and Dining. This full-time position involves managing on-campus housing, supervising staff, and providing student development programming.

Responsibilities include leadership in housing operations, conducting educational conferences, and facilitating collaboration with various campus partners. A competitive benefits package is offered, including employer-paid medical coverage and tuition assistance.

Qualifications

• Bachelor's degree required.
• Experience in a supervisory role or administration.
• Customer service experience is essential.

Responsibilities

• Supervise Community/Resident Assistants and other staff.
• Provide leadership for housing operations and student development.
• Conduct educational conferences for policy infractions.
• Collaborate with internal and external partners for operations.
• Participate in professional development opportunities.

Skills

Supervision

Customer Service

Team Player

Conflict Resolution

Interpersonal Communication

Multi-tasking

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Job Posting Title:

Complex Coordinator

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Hiring Department:

University Housing and Dining

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Position Open To:

All Applicants

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Weekly Scheduled Hours:

40

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FLSA Status:

To Be Determined at Offer

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Earliest Start Date:

Ongoing

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Position Duration:

Expected to Continue

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Location:

UT MAIN CAMPUS

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Job Details:

General Notes

BENEFITS: UT Austin offers a competitive benefits package for our Community/Complex Coordinator position that can include:

• 100% employer-paid basic medical coverage
• Retirement contributions
• Paid vacation and sick time
• Paid holiday
• Fully compensated housing in a furnished 1-bedroom apartment
• Tuition Assistance
• Paid On-Call duty
• Phone stipend
• Professional development funds
• Residential curricular approach to student development

Please visit our Human Resources (HR) website at https://hr.utexas.edu/ to learn more about the total benefits offered when you join our team!

Purpose

The Complex Coordinator is a full-time, live-on supervisory staff member within University Housing and Dining (UHD), who manages one or more of our apartment or residence hall complexes. Responsible for all community/complex operations and providing a comprehensive academic program of leadership and management for housing students.

Responsibilities

• Supervision: May directly supervise Community/Resident Assistants, hourly Desk Assistants, Graduate Assistant, and/or full-time Administrative/Associate Assistant during the academic year. Develops, trains, and evaluates staff. Participates in staff selection, training, and personal/professional growth opportunities. Has consistent contact with staff throughout the residential community and maintains departmental visibility. During the summer, may supervise student staff and professional staff members due to the needs of Conference Services.
• Leadership and Administration: Chairs and/or serves on various UHD committees, task forces, and work groups. Actively participates in professional and student staff selection, training, development activities, and other departmental functions. Completes collateral and/or administrative assignments for departmental and campus partners such as Fire Life Safety (FLS) inspections, opening/closing tasks, billing, budgets, and reports. Represents Residence Life in various committees and at university functions. Participates in professional development opportunities which can include association with university or professional organizations. Provides leadership and direction for special tasks, and other duties as needed or as assigned by supervisor and/or other members of the residence life leadership team. Responsible for the support and direction of summer conferences and/or housing operations. Adheres to the policies set by the Youth Protection Program.
• Student Development: May advise residence hall/community councils which may include the National Residence Hall Honorary (NRHH), Residence Assistant Association (RAA), Residence Hall Council (RHC), University Residence Hall Association (URHA), and/or Tenant Advisory Board (TAB). Supports and collaborates with campus partners for academic and community development initiatives. May support department Living Learning Communities (LLCs). Works collaboratively with other Complex Coordinators to review and implement lesson plans in alignment with the UHD residential curriculum. Provides leadership and direction for the development of interpersonal relationships with and among students in residential communities to ensure a safe, secure, healthy living and learning environment.
• Conduct and Crisis: Holds educational conduct conferences for UHD policy infractions, institutional rules violations, and other behavioral concerns. May act as a representative of the Dean of Students office to hear conduct cases. Works with UHD and Emergency Support staff to prevent and respond to incidents of policy violations. Works with the Maxient judicial database and related student records. Serves on an on-call duty rotation, throughout the year including holidays and university closure.
• Collaboration and Service: Develops and maintains relationships with internal and external partners such as Dining, Occupancy Management, Facilities, Student Emergency Services (SES), Student Conduct and Academic Integrity (SCAI), and others. Responsible for coordinating with Building Services and Facilities teams the maintenance and improvement needs of the residential facilities. Serves as a customer service representative and reference for students and visitors. Participates in UHD, campus-wide, regional and national initiatives, interview opportunities, projects, conferences, and committees. Drives UT Vehicle as needed to assist with various residential needs. Other related functions as assigned.

Required Qualifications

• Bachelor's degree.
• Experience in a supervisory capacity, an administration position, or teaching.
• Must be a team player with extensive experience in customer service.

Relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Master’s Degree.
• Two or more years of graduate/part-time or full-time experience in a residence hall setting.
• Experience in university residence management and supervision of student development personnel.
• Experience with camps or conference management.
• Experience in higher education.
• Experience with assessment.
• Experience working in a large, public University setting (student population of 15,000 or more).
• Experience working with residential curricula.
• Experience in student advising/mentoring and conflict resolution as well as the ability to work collaboratively.
• Experience planning workshops for staff development/training.
• Ability to work collaboratively with professional staff across work groups to complete objectives.
• Demonstrate excellent interpersonal communication skills, both oral and written, and professional demeanor.
• Proficient in using Microsoft Office.
• Ability to multi-task and analyze processes and policies.
• Ability to train and lead staff.

Driving Required

This job requires a class "C" operator's driver's license. The applicant selected must provide a current three-year driving record from the current state of residence. If not currently a Texas resident, a Texas driver's license must be obtained within 30 days of becoming a Texas resident. Employees who are required to have a CDL are subject to drug and alcohol testing (pre-employment, post-accident, reasonable suspicion, random, return-to-duty, and follow-up drug and alcohol testing).

Salary Range

$50,000+ depending on qualifications

Working Conditions

• The Complex Coordinator position is required to live on-campus in an on-campus staff apartment.
• Typical office environment.

Work Shift

• Monday - Friday, 9:00AM -5:00PM. Other office time will be scheduled and may include evening, weekend, and holiday work, emergency response, rotating on-call responsibilities, and additional hours for events and meetings.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Important for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

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Retirement Plan Eligibility

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

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Background Checks

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

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Compliance

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.