Complex Claims Director, Severity

AIG; New York (NY); On-site; USD 112,000 - 140,000; Full time

Benefits offered by this job

Bonus

Job summary

AIG is seeking a Complex Director in Excess Claims to lead large, multi‑party property and casualty cases. You will oversee investigation, evaluation, and disposition, review coverage, direct litigation strategy, and present recommendations to senior management with an emphasis on fair, efficient outcomes.

This NY‑based role offers base salary ranges and bonus eligibility; 8+ years of claims experience, Property & Casualty licenses, and exceptional negotiation and litigation skills are required.

Qualifications

• 8+ years of Commercial/Industry claims experience.
• Property & Casualty licenses required, must be obtained within 6 months.
• Excellent communication and strong negotiation skills.

Responsibilities

• Determine scope and extent of coverage.
• Investigate, evaluate and disposition 3rd party property and casualty claims.
• Prepare and execute investigation strategies affecting liability and damages.
• Communicate with insureds, brokers, attorneys, and claimants clearly.
• Document exposure evaluation and resolution strategy.
• Present claim disposition recommendations to senior management.
• Negotiate multimillion-dollar claims with top plaintiffs attorneys; guide litigation.
• Budget and manage defense and coverage counsel ground rules.

Skills

Negotiation

Litigation management

Communication skills

Coverage review

Job description

Complex Director, Excess

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director in Excess Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make Your Mark in Excess Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair, and professional service with empathy and efficiency.

How You Will Create An Impact

Are you interested in handling some of the largest and most complex Casualty claims in the industry? Your deep technical claims expertise will be put to the test in the investigation, evaluation and disposition of new and existing 3rd party property and casualty claims. These multimillion-dollar claims include multi-vehicle auto accidents, plant explosions, class action injury claims, catastrophic product liability claims. You will be required to review coverage under Excess Commercial General liability and auto policies, participate in the investigation of the claim and control litigation strategy. The adjuster will be required to direct the litigation, attend mediations and trials, assess liability and damages, and recommend reserves. It will be necessary for the adjuster to present the large value cases to senior management. The adjuster will need excellent customer service skills in communicating with insureds, brokers, attorneys, and claimants. Only the most highly skilled negotiators will succeed in resolving these claims in the toughest venues against the most elite plaintiff attorneys.

• Determining the scope and extent of available coverage.
• The investigation, evaluation and disposition of new and existing 3rd party property and casualty claims.
• Preparation and execution of investigation strategies which identify critical issues effecting liability, causation and damages and assessment of risk transfer and contribution opportunities.
• Clear and concise communication and contact with internal and external customers, including insureds, brokers, and underwriters, to provide guidance and manage expectations.
• Proper documentation of exposure evaluation and resolution strategy.
• Presentation to senior management of claim disposition recommendations.
• Obtain the appropriate authority to independently negotiate multimillion-dollar claims with the top plaintiff attorneys nationwide. Document evaluation, thought process, and strategy. Utilize ADR as appropriate and necessary.
• Effectively strategize and budget litigation of each claim through discussions with counsel, vendors, and insureds. Establish with defense and coverage counsel clear ground rules to maintain financial control of budget and expenses.

What You’ll Need To Succeed

• 8+ years of Commercial/Industry claims experience preferred.
• Excellent communication skills (verbal/written) and strong negotiation skills.
• Advanced experience and capabilities in litigation claims management including ADR and mediation process.
• Experience attending and controlling cases—pre-suit, litigated and post-trial—at mediations, settlement conferences, etc.
• Property and Casualty licenses required, must be obtained within 6 months.
• Motivated individuals who are interested in the potential for an upwardly mobile career path.

For positions based in New York, the base salary range is $112,000 - $140,000. For positions based in Jersey City, the base salary range is $112,000 - $140,000. For positions based in Boston, the base salary range is $112,000 - $140,000. For positions based in Chicago, the base salary range is $112,000 - $140,000. In addition, the position is eligible for a bonus in accordance with the terms of the applicable incentive plan.

We’re proud to offer a range of competitive benefits, a summary of which can be viewed here US Benefits Overview.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area: CL - Claims