Complex Claims Consultant - Lawyers Professional Liability

CNA Financial; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

CNA Financial is seeking a Complex Claims Consultant to handle highly sophisticated professional liability claims for law firms nationwide. The role requires applying expert coverage interpretation, organizing reserves, negotiating settlements, and coordinating with counsel to achieve favorable outcomes.

The position is hybrid, based in or near CNA office locations, and involves mentorship of junior team members while contributing to continuous improvement within the claims organization.

Qualifications

• Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
• Strong communication and presentation skills both verbal and written.
• Demonstrated analytical and investigative mindset.

Responsibilities

• Manages an inventory of highly complex professional liability claims with specialized expertise and coordination, following protocols to verify policy coverage and authorize disbursements within authority.
• Ensures exceptional customer service by managing all aspects of the claim, providing timely updates and responding to inquiries.
• Verifies coverage and establishes timely reserves by reviewing policy language and partnering with counsel on complex matters.
• Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information and working with experts.
• Negotiates complex settlements and collaborates with counsel to manage complex litigation and settlements.
• Establishes and manages claim budgets, resources, and timely resolution of files.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.

Skills

Insurance knowledge

Communication skills

Analytical mindset

Investigative mindset

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA is the market leader in providing Lawyers liability coverage and provides best-in-class claim service. We are seeking a dynamic self-starter to join our team as a Complex Claims Consultant handling claims for law firms with less than 35 attorneys. At CNA, Claim Professionals use their specialized expertise to handle claims efficiently in a collaborative environment focused on continuous improvement.

The Complex Claims Consultant plays a critical role in managing and resolving legal malpractice claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. The Complex Claims Consultant will collaborate in a highly-experienced and rich team environment including claim leadership and business partners to ensure the best possible outcome on every claim. The Complex Claims Consultant will handle claims nationally under primary policies. They will be recognized as a technical experts in the interpretation of complex or unusual policy coverages in their area of expertise. Under general direction, they will work within assigned limits of broad authority on assignments requiring a high degree of technical complexity and coordination. They handle approximately 140 pending Program Law claims.

This position works a hybrid work schedule from one of the listed CNA Office locations.

JOB DESCRIPTION:

Essential Duties & Responsibilities

• Manages an inventory of highly complex professional liability claims, with exposures that require a high degree of specialized technical expertise and coordination, by following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates and responding promptly to inquiries and requests for information.
• Verifies coverage and establishes timely and adequate reserves by reviewing and interpreting policy language and partnering with coverage counsel on more complex matters, estimating potential claim valuation, and following company's claim handling protocols.
• Leads focused investigation to determine compensability, liability and covered damages by gathering pertinent information, such as contracts or other documents, taking recorded statements from customers, claimants, injured workers, witnesses, and working with experts, or other parties, as necessary to verify the facts of the claim.
• Resolving claims by collaborating with internal and external business partners to develop, own and execute a claim resolution strategy, that includes management of timely and adequate reserves, collaborating with coverage experts, negotiating complex settlements, partnering with counsel to manage complex litigation and authorizing payments within scope of authority.
• Establishes and manages claim budgets by achieving timely claim resolution, selecting and actively overseeing appropriate resources, authorizing expense payments and delivering high quality service in an efficient manner.
• Realizes and addresses subrogation/salvage opportunities or potential fraud occurrences by evaluating the facts of the claim and making referrals to appropriate Claim, Recovery or SIU resources for further investigation.
• Achieves quality standards by appropriately managing each claim to ensure that all company protocols are followed, work is accurate and timely, all files are properly documented and claims are resolved and paid timely.
• Keeps senior leadership informed of significant risks and losses by completing loss summaries, identifying claims to include on oversight/watch lists, and preparing and presenting succinct summaries to senior management.
• Maintains subject matter expertise and ensures compliance with state/local regulatory requirements by following company guidelines, and staying current on commercial insurance laws, regulations or trends for line of business.
• Mentors, guides, develops and delivers training to less experienced Claim Professionals.
• May perform additional duties as assigned.

Reporting Relationship

Typically Director or above

Skills, Knowledge & Abilities

Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.

Strong communication and presentation skills both verbal and written, including the ability to communicate business and technical information clearly.

Demonstrated analytical and investigative mindset w