Complex Claims Consultant - Financial Lines/Public D&O

01460 Continental Casualty Company; Chicago (IL); On-site; USD 72,000 - 141,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

CNA in Chicago, IL is seeking a Complex Claims Consultant to lead high severity D&O and E&O claims for public companies and financial institutions. You will manage litigated claims, verify coverage, and collaborate with partners to shape resolution strategies.

The role requires a JD or equivalent experience, typically six years in professional liability claim handling, adjuster license within 90 days, and strong negotiation and analytical skills.

Qualifications

• Bachelor’s degree or equivalent required.
• Juris Doctorate is preferred.
• Typically 6+ years of relevant experience in professional liability claim handling.
• Insurance Adjuster License within 90 days of hire when applicable.
• Prior designation (e.g., CPCU) is preferred.

Responsibilities

• Manage an inventory of highly complex litigated claims, verify coverage and authorize disbursements within authority limits.
• Analyze coverage, liability, and damages; secure information and negotiate settlements.
• Lead investigations to determine independent liability and damages and gather documents.
• Collaborate with internal/external partners to create, own and execute resolution strategies.
• Directly negotiate and resolve cases, participate in mediations, and attend trials as needed.
• Establish and manage claim budgets, authorize expenses, and deliver high-quality service.
• Identify subrogation opportunities and assess fraud risks; refer to recovery or SIU as needed.
• Maintain compliance with regulatory requirements and current industry trends.
• Mentor and train junior claim professionals and report risks to leadership.

Skills

Advanced technical expertise in claims

Litigation experience

Negotiation and presentation skills

Analytical and investigative mindset

Time management and organization

Microsoft Office proficiency

Policy interpretation & coverage

Education

Bachelor’s Degree

Juris Doctorate (preferred)

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA is one of the premier providers of professional liability insurance.

We are currently seeking a Complex Claims Consultant in our Financial Lines Claims team. The individual in this position will primarily focus on high severity D&O and E&O claims under policies issued to Public Companies as well as Financial Institutions such as large depository institutions, insurance companies and investment advisors.

Responsibilities

• Manage an inventory of highly complex litigated claims, verify coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
• Analyze coverage issues, assess liability and damages, secure information, and negotiate and settle claims.
• Conduct focused investigations to determine independent assessment of liability and damages, gathering pertinent documents as needed.
• Collaborate with internal and external partners to develop, own and execute claim resolution strategies, including managing reserves, negotiating settlements, and coordinating litigation.
• Directly negotiate and resolve cases, participate in mediations, settlement conferences, and attend trial as required.
• Establish and manage claim budgets by selecting and overseeing resources, authorizing expense payments, and delivering high‑quality service efficiently.
• Identify and pursue subrogation/salvage opportunities, evaluating fraud risks and making referrals to recovery or SIU resources.
• Maintain compliance with state/local regulatory requirements, staying current on commercial insurance laws and trends.
• Mentor and provide training to less experienced claim professionals.
• Report significant risks and losses to senior leadership, preparing and presenting concise summaries.

Qualifications and Skills

• Advanced technical and product‑specific expertise in professional liability claims.
• Demonstrated experience in litigated matters, including counsel selection and resolution strategy execution.
• Strong communication, negotiation, and presentation skills.
• Analytical and investigative mindset, critical thinking, and sound business decision‑making.
• Excellent time‑management and organizational skills; ability to work in a fast‑paced environment.
• Proficient with Microsoft Office Suite and adaptability to business software.
• Experience interpreting complex commercial insurance policies and coverage.

Education & Experience

Bachelor’s Degree or equivalent experience required. Juris Doctorate is preferred.

Typically a minimum of six years of relevant experience, preferably in professional liability claim handling or in a law firm handling professional liability matters.

Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.

Prior negotiation experience and professional designations (e.g., CPCU) are preferred.

Compensation

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. The national base pay range for this job level is $72,000 to $141,000 annually, depending on factors such as experience, skills, certifications, and location.

Benefits

CNA offers a comprehensive benefits package to help employees and their family members achieve their physical, financial, emotional, and social wellbeing goals. For a detailed look at CNA’s benefits, visit cnabenefits.com.

Accommodations

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail].