Complex Case Specialist - Special Programs

Ametros; Wilmington (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

Ametros is hiring in Wilmington, MA to support and grow our settlement services portfolio. You will proactively discuss, support and/or sell products and services to clients, building rapport with external stakeholders and guiding cases through the settlement process.

As a high-energy, target-driven professional, you will own a subset of high-value cases, follow up regularly, and collaborate with Business Development to overcome objections and push cases to closure.

Qualifications

• 1-3 years experience supporting sales efforts and serving as a direct point of contact to clients.
• 1-3 years experience in the trust industry and/or worker's compensation space.
• Experience articulating services and products to the multiple parties at a mediation table

Responsibilities

• Proactively discuss, support and/or sell products and services, and specific settlement needs with clients.
• Develop rapport with external stakeholders to provide a concierge level of service on cases and request new referrals.
• Influence the settlement process by offering value-adds and complex case knowledge to ensure comfortability of all involved in the settlement.
• Take ownership of individual assigned subset of high-value, complex cases from initial referral to conversion.
• Follow up via phone and/or email regularly with key settlement stakeholders to discuss case status.
• Strategize monthly with Business Development Managers to overcome objections to settlement and push cases forward.
• Convert referrals to Members based on the assigned targets.
• Serve as a direct point of contact for channel partners as needed.
• Maintain a basic understanding of the types of Trusts used and the benefits they may present in each individual case.
• Attend settlement mediations or roundtable discussions per the request of clients or management.
• Keep up with best practices and industry trends.

Skills

Analytical

Communication

Sales skills

Motivated

Problem solving

MS Office

Education

GED or high school diploma

Bachelor’s degree in Arts/Sciences (BA/BS) preferred

Tools

MS Office

Job description

Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.

What you will do

• Proactively discuss, support and/or sell products and services, and specific settlement needs with clients.
• Develop rapport with external stakeholders to provide a concierge level of service on cases and request new referrals.
• Influence the settlement process by offering value‑adds and complex case knowledge to ensure comfortability of all involved in the settlement.
• Take ownership of individual assigned subset of high‑value, complex cases from initial referral to conversion.
• Follow up via phone and/or email regularly with key settlement stakeholders to discuss case status.
• Strategize monthly with Business Development Managers to overcome objections to settlement and push cases forward.
• Convert referrals to Members based on the assigned targets.
• Serve as a direct point of contact for channel partners as needed.
• Maintain a basic understanding of the types of Trusts used and the benefits they may present in each individual case.
• Attend settlement mediations or roundtable discussions per the request of clients or management.
• Keep up with best practices and industry trends.

Skills and Abilities

• Analytical and multitasking skills.
• Ability to problem solve and think strategically.
• Strong selling and communication skills.
• Highly motivated and target driven to convert cases.
• Knowledge of settlement process in worker’s compensation and liability claims, including catastrophic injuries.
• Detail oriented with a keen eye for identifying opportunities and solving complex problems.
• A self-starter with the ability to work independently or as part of a team.
• Proficiency in Microsoft Office Suite products is required.

Education Qualifications

• H.S. Diploma or General Education Degree (GED) required
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred

Experience Qualifications

• 1-3 years experience supporting sales efforts and serving as a direct point of contact to clients required
• 1-3 years experience in the trust industry and/or worker's compensation space required
• Experience in articulating services and products to the multiple parties at a mediation table required

The estimated salary range for this position is $50,000USD to $70,000USD. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.

Webster Financial Corporation and its subsidiaries (“Webster”) are equal opportunity employers that are committed to sustaining an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, marital status, national origin, ancestry, citizenship, sex, sexual orientation, gender identity and/or expression, physical or mental disability, protected veteran status, or any other characteristic protected by law.