Complex Case Manager NC LCSW-A or LCSW license preferred

Duke PA; Durham (NC); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Relocation Assistance (up to $8,000)?

Commitment Bonus $7,500

Job summary

Duke Health is seeking a Complex Case Manager (NC LCSW-A or LCSW preferred) to provide psychosocial assessments, coordinate care transitions, and support patients and families during hospitalization. This on-site role emphasizes collaboration with the health care team and community resources.

Relocation incentives may be offered for eligible candidates. The ideal candidate holds an LCSW (or LCSW-A) license in North Carolina, with at least 3 years of relevant experience and a strong focus on

Qualifications

• Master's degree in social work (MSW) preferred for complex case management roles
• Current licensure as a licensed clinical social worker (LCSW) in NC or eligibility to obtain within 3 years
• Experience in psychosocial assessments, discharge planning, and care transitions

Responsibilities

• Provide psychosocial assessments, diagnosis, and treatment to support patients and families.
• Manage designated caseload for discharge planning and care transitions across the continuum.
• Develop and implement comprehensive psychosocial treatment plans and interventions.
• Coordinate with health care team and community resources for services and support.
• Maintain timely documentation and participate in QA/QI activities.

Skills

LCSW license

LCSW-A allowed

Care coordination

Discharge planning

Education

MSW (Master's in Social Work)

Job description

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Complex Case Manager NC LCSW-A or LCSW license preferred

Work Arrangement: On-Site

Requisition Number: 275487

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

Date: Oct 29, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

Duke Nursing Highlights:

• Duke University Health System is designated as a Magnet organization
• Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.
• Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
• Duke University Health System has 6000 + registered nurses
• Quality of Life: Living in the Triangle!
• Relocation Assistance (based on eligibility)

LCSW-A or LCSW NC license highly Preferred

$7500.00 Commitment Bonus for external candidates paid over 1 year

Up to $8000.00 relocation if moving more than 50 miles

General Description of the Job Class

• Provide psychosocial assessments, diagnosis, and treatment, as well as consultation about patients and families to assist them and the health care team in coping with patient's hospitalization, illness, diagnosis, treatment, and/or life situation, including emotional, mental, and substance abuse disorders.
• Manage a designated caseload to coordinate and complete timely assessment, planning, implementation and evaluation of discharge plans and care transitions across the continuum of care. Ensure optimum utilization of the patient's and the Health System's resources and perform these duties within the requirements of CMS and other external review agencies.

Duties and Responsibilities of this Level

• Provide psychosocial assessments of patients and families to identify emotional, social, and environmental strengths and problems related to their diagnosis, illness, treatment and/or life situation.
• Formulate, develop, and implement a comprehensive psychosocial treatment plan utilizing appropriate clinical social work treatments and interventions. Interventions may include crisis intervention, brief and long-term individual, marital, family and/or group therapies as well as grief and bereavement work.
• Screen, identify, and make management recommendations for behavioral health and/or substance abuse challenges in patients. Provide training to other health care professionals in same. May perform these functions independently or as part of a team.
• Maintain a working knowledge of relevant medical/legal issues that impact on patient care, e.g., advance directives, child and elder abuse.
• Provide education to patients and families around issues related to adaptation to the patient's diagnosis, illness, treatment and/or life situation.
• Maintain working knowledge of and liaison with community agencies and resources.
• Participate in regular supervisory conferences; keep current with social work and health care developments and seek to increase further enhancement of job-related knowledge.
• Monitor daily census and assignment to assure all patients are assessed for case management needs including care coordination/transition and discharge planning, consultations, advocacy, education.
• Maintain effective communication with health care team members related to assessment findings, discharge planning needs and provider orders needed to arrange Homecare, Durable Medical Equipment, Transportation, Skilled Nursing or Acute Rehab Facility placement, Substance Abuse Treatment and outpatient follow-up.
• Maintain working knowledge of specific benefits and reimbursement guidelines, the discharge planning process and applicable federal, state and local regulations. Provide education and guidance on these topics to providers, patients and families as needed.
• Work with Utilization Management partners to provide information and feedback that will enhance negotiations and denial prevention with payers.
• Maintain timely documentation of assessment findings, discharge arrangements and actions taken according to departmental guidelines; prepare reports and maintain records as requested and/or required.
• Participate in Quality Assurance/Performance Improvement (QAPI) activities as requested.
• Job responsibilities may include site specific duties, weekend/holiday or after hours coverage as designated at each entity.
• Develop and maintain positive working relationships with customers internal and external to Duke Health System.
• Perform other related duties incidental to the work described herein.

Required Qualifications at this Level

Education:

Master's degree in social work from an accredited school of social work is preferred for Complex and Transplant CM Positions

Experience:

3 years of relevant experience

Degrees, Licensure and/or Certification:

Requires Case Management Certification (ACM or CCM) within 3 years of hire. Current licensure as a licensed clinical social worker (LCSW) by the NC Social Work Certification and Licensure Board. Or Current licensure as a licensed clinical social worker associate (LCSW-A) by the NC Social Work Certification and Licensure Board. Requires employee to obtain LCSW within 3 years of hire.

Knowledge, Skills, and Abilities:

• Ability to work effectively in a self-directed role
• Ability to multi-task, capable of daily problem-solving complex issues
• Excellent written and verbal skills Basic computer skills necessary Adherence to the practice standards and ethical guidelines of NASW and the NC Certification Board for Social Work.
• A solid knowledge of clinical social work practice. Excellent assessment, interviewing, and counseling skills with expertise in mental health and substance abuse areas; familiar with psychopathology and with range of therapeutic interventions including psychopharmocotherapy; and if

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham
Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.