Complex Care Manager- Center

AbsoluteCare; Chicago (IL); Hybrid; USD 65,000 - 90,000; Full time

Job summary

AbsoluteCare seeks a licensed clinician to join the Interdisciplinary Care Team (ICT) as a Care Case Manager. The CCM conducts comprehensive assessments, develops person-centered care plans, and coordinates services across providers and community resources to meet members’ complex medical, behavioral, and social needs.

Travel to meet members where they are, with options for telehealth, home visits, and office-based encounters.

Qualifications

• Licensed clinician (RN, LCSW, LMSW, LMHC, LPC) by the state.
• CCM credentials preferred; consider equivalent integrated case management experience if CCM not held.
• 3+ years serving the needs of complex populations in office or community settings.

Responsibilities

• Attend member visits with follow-up care coordination.
• Complete comprehensive assessments and PCCPs for each member.
• Manage PCCPs and member contact per protocols and keep EHR updated within 1 business day.
• Provide education using teach-back and evidence-based interventions.
• Collaborate with ICT and care team to meet member needs and goals.
• Meet established KPIs and manage caseload per utilization data.

Skills

Communication skills

Travel willingness

Independent work

Technology proficiency

Education

RN/LCSW/LMSW/LMHC/LPC

CCM credentials preferred

Tools

Microsoft Office

EMR documentation

Job description

This role is a member of the interdisciplinary care team (ICT), providing integrated case management for members with complex medical, behavioral, and social determinants of health needs. The CCM is assigned to an AbsoluteCare provider team. Members are assigned to the CCM based on health instabilities, utilization, and healthcare spend. The CCM completes a comprehensive assessment and creates a person-centered care plan that identifies and prioritizes health care goals with the member. The CCM supports members meeting their goals through clinical interventions, education, motivational interviewing, self-management coaching, and complex case management services including navigation of health plan benefits. The CCM coordinates services with internal providers, health plan programs, community resources, and specialists required to meet the member’s individual needs and meet value-based outcomes. The CCM is located at the comprehensive care center with flexibility to conduct member visits telephonically, via telehealth, in the home, community, and/or other outpatient settings to support regular member engagement.

Duties And Responsibilities

• Attend member visits at their primary care provider or specialist office appointment and provide follow‑up support for care coordination needs.
• Complete comprehensive assessment and person‑centered care plans (PCCP) for each member on the assigned caseload.
• Manage person‑centered care plans and member contact in compliance with all agency requirements, internal protocols, and accreditation standards.
• Develop, implement, and maintain person‑centered care plans using SMART goals.
• Maintain up‑to‑date PCCPs in the electronic health record, including objective measures to track progress required to successfully track and complete treatment plan goals.
• Provide education with teach‑back regarding medical, behavioral, and functional health conditions, symptoms, and treatment options.
• Provide evidence‑based clinical interventions centered on established person‑centered care plan goals using a variety of approaches, e.g., trauma‑informed care, harm reduction, behavior change modalities, motivational interviewing, teach‑back methods, and problem solving.
• Meet established Key Performance Indicators.
• Manage assigned caseload based on contact frequency requirements and utilization data.
• Provide crisis interventions, as appropriate.
• Proactively mitigate/resolve barriers to care to increase adherence to treatment plan.
• Collaborate with the ICT to update the team on member progress and needs and provide CCM recommendations for members to stabilize health and overcome barriers to social determinants of health.
• Assist members in accessing and engaging with services and resources.
• Maintain schedule in the clinical system and document all interactions within 1 business day.
• Actively participate in required meetings.
• Follow up on member compliance to service or resource referrals.

Minimum Qualifications

• Licensed clinician (RN, LCSW, LMSW, LMHC, LPC) by the state in which practicing and abide by all laws, regulations, and requirements. Preference given to qualified case managers with CCM credentials. CMGT‑BC, CCTM, C‑SWCM, C‑ASWCM, ACM or FAACM will be considered.
  • Preference given to RN candidates with experience in medical and behavioral healthcare or PMH‑BC credentialed –or– SW/Counselor candidates with experience in medical settings or medical case manager roles (Infectious Disease, HIV, Hepatitis C, Organ Transplants).
  • In lieu of CCM credential, 3+ integrated case management experience. Must obtain CCM within 24 months of hire date.
• 3+ years of experience in serving the needs of complex populations, including medically complex, trauma history, mental health conditions, substance abuse, and socioeconomic barriers in an office or community‑based setting.
  • Preference given to qualified candidate with multiple settings experience (Inpatient, LTPAC, home health, corrections, community programs and/or human service agencies).
  • Experience with complex government‑sponsored populations preferred, e.g., Medicaid, Medicare beneficiaries.
  • Experience with member engagement, transitions of care, clinical care, and/or case management.
• Must be willing to travel to meet the member where they are and support their care including specialist offices, outpatient centers, dialysis centers.
• Excellent computer skills including Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) and electronic medical record documentation required.
• Excellent written and oral communication skills to interact with members, families, community stakeholders, and interdisciplinary team required.
• Ability to meet accreditation and quality standards including, but not limited to NCQA, PCMH, HEDIS through following defined procedures to assess, intervene and document interactions.
• Ability to work independently and exercise excellent clinical judgement.
• Hold and maintain active driver’s license and proof of insurance in state of practice.

Working conditions

This job operates in the community and within a professional office environment. This role requires reliable transportation to commute back and forth between the community and office; and routinely uses general office equipment.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Ability to remain stationary for long periods of time.
• Constantly operates computer, keyboard, copy and fax machine, phone, and other general office equipment.
• Operates a personal motor vehicle.
• Ability to occasionally move objects up to 20 lbs.

Direct reports

None.