Complex Care Manager

Health Partners Plans; Philadelphia (Philadelphia County); On-site; USD 90,000 - 110,000; Full time

Job summary

Albert Einstein Medical Center in Philadelphia seeks a Complex Care Manager to serve as regional liaison to the Care Management Department and, when needed, assume the primary Care Manager role.

The role supports complex patients with barriers to discharge, coordinating with guardianship, behavioral health, homelessness, and other psychosocial needs, guiding care plans, and ensuring safe transitions across the care continuum.

Qualifications

• Master's degree in Social Work required.
• 3 years inpatient Care Management experience in an acute care setting.
• Ability to work independently and coordinate care plans efficiently.

Responsibilities

• Coordinate family and interdisciplinary meetings to promote care progression.
• Collaborate with admitting and ED physicians and hospital staff to support high-risk discharge planning.
• Provide consultation for patients with complex psychosocial needs and make referrals to related teams.
• Work with Care Management to monitor progress of discharge plans and resolve challenges.
• Facilitate patient movement to alternate levels of care and participate in Care Progression Rounds.

Skills

Independent work

Interpersonal skills

Care coordination

Organizational skills

Education

Master's Degree in Social Work

Job description

Number of Positions In Requisition

1

Job Details

Serves as a regional liaison to the Care Management Department and, when necessary, assumes the primary Care Manager's role. This role is activated for complex patients requiring advanced discharge planning support due to barriers such as extended hospital stays, guardianship or legal interventions, behavioral health comorbidities, homelessness, substance use disorders, or medically complex conditions requiring coordination with state and local agencies. The Complex Care Manager drives interdisciplinary collaboration and leads care plan execution for patients with highly challenging psychosocial needs, ensuring safe, ethical, and timely transitions across the care continuum.

Job Description

Summary

Serves as a regional liaison to the Care Management Department and, when necessary, assumes the primary Care Manager's role. This role is activated for complex patients requiring advanced discharge planning support due to barriers such as extended hospital stays, guardianship or legal interventions, behavioral health comorbidities, homelessness, substance use disorders, or medically complex conditions requiring coordination with state and local agencies. The Complex Care Manager drives interdisciplinary collaboration and leads care plan execution for patients with highly challenging psychosocial needs, ensuring safe, ethical, and timely transitions across the care continuum.

Job Duties

• Coordinates family and/or interdisciplinary meetings with all specialties, or external agencies to promote 30% movement through the continuum.
• Collaborates with admitting physician, ED physicians, hospitalists, nursing and other clinical ancillary staff to assist 15% with the patient assessment and high-risk screen for the purpose of resource management.
• Provides consultation for patient/families with complex psychosocial or continuing care needs that may present obstacles for a safe transition to a lower level of care or discharge to the community and makes referrals to population health teams, payer care coordination teams, or external agencies when appropriate.
• Works collaboratively with the IPT Care Management team to monitor the progress of completing complex discharge plans and collaborates to resolve challenges.
• Facilitates patient movement to alternate levels of care within the hospital through coordination and ongoing oversight with patient/family, physician, and interdisciplinary team.
• Attends assigned Care Progression Rounds, Complex Care Rounds or specific patient meetings and promotes CCM role as an adjunct to the team's clinical expertise.
• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.

Minimum Qualifications

• Master's Degree in Social Work
• 3 years Inpatient Care Management experience in an acute care setting
• Ability to work independently, setting priorities to coordinate care plans efficiently under constraints of value-based care.
• Interpersonal skills necessary to negotiate with families, patients, physicians and third-party payers for optimum plan.
• High degree of initiative and decision making skills

Preferred Qualifications

• Knowledge of Community Agencies required to provide patients and families with appropriate choices and options for post hospital care or prevention of admission.
• Knowledge of guardianship process.
• ACM - Accredited Case Manager - American Case Management Association within 3 Years or
• CCM - Certified Case Manager - Commission for Case Manager Certification within 3 Years

Physical Demands

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer

This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Albert Einstein Medical Center Primary Location Address 5501 Old York Road, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson Univer