Complex Business Travel Sales Manager - FT

Westin Las Vegas; Paradise (NV); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with employer matching

Job summary

Highgate Hotels is seeking a Complex Business Transient Sales Manager to solicit and manage accounts in designated market segments. The role requires familiarity with GDS systems, pseudo-city codes, and reporting, plus month-end production tracking.

You will develop knowledge of hotel operations across departments, implement sales policies, and strive to exceed goals. A strong travel component and close collaboration with the GSO are expected.

Qualifications

• At least 3 years of progressive hotel sales experience.
• Must have a valid driver’s license in the applicable state.
• Knowledge and ability to analyze reports; Lighthouse, Amadeus, Marriott MarRFP and MINT experience preferred.
• Marriott Consolidated Inventory System CI experience a plus.

Responsibilities

• Attend and be prepared for daily Highgate Hotel Business Review (HHBR) meeting.
• Develop a full understanding of hotel operations including F&B, Guest Services and Reservations.
• Develop knowledge of sales policies and SOPs and ensure adherence by the team.
• Meet or exceed set sales goals and operate the department within budget.
• Entertain clients and develop networking opportunities in the market.
• Travel as required to meet with accounts and clients.
• Maintain active solicitation programs and monitor top accounts.

Skills

Hotel sales

Account management

GDS systems

Driving license

Report analysis

Lighthouse experience

Amadeus experience

Marriott MarRFP experience

MINT experience

Tools

Lighthouse

Amadeus

Marriott MarRFP

MINT

Job description

Compensation Type

Yearly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.www.highgate.com

Location

Overview

The Complex Business Transient Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments. BT Sales Manager must be familiar with GDS Systems, Psuedo-City Codes and Reporting. He/she is also responsible for month-end reporting and tracking of account production.

Responsibilities

• Attend and be prepared for daily Highgate Hotel Business Review (HHBR) meeting
• Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team
• Meet or exceed set goals
• Operate the Sales Department within established sales expense budget
• Participate in M.O.D. coverage as scheduled
• Initiate and follow up on leads
• Maintain and participate in an active sales solicitation program
• Monitor production of all top accounts and evaluate trends within your market
• Connect and maintain local negotiated accounts within the market along with developing new accounts
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program
• Meet or exceed sales solicitation call goals as assigned by the Area Vice President of Sales & Marketing
• Invite clients to the hotel for entertainment, lunches, tours and property tours
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner
• Be familiar with all Highgate Hotel sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
• Conduct a professional, thorough property inspection of the hotel with clients, exhibiting key features and benefits of the property
• Use your property’s computerized sales management system to manage the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts
• Meet and greet onsite contacts
• Work closely with brand Global Sales Office (GSO)
• Develop networking opportunities through active participation in community and professional associations, activities and events
• Entertain clients
• Travel

Qualifications

Education & Experience

• At least 3 years of progressive hotel sales experience
• Must have a valid driver’s license in the applicable state.
• Must have knowledge and able to analyze reports; Lighthouse, Amadeus, Marriott MarRFP and MINT experience preferred
• Marriott Consolidated Inventory System “CI” experience a plus

Physical requirements:

• Long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

General Requirements

• Must be able to effectively communicate both verbally and written with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Perform other duties as requested by management.

Benefits

We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.

• Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave (provided in accordance with applicable law)
• Employee assistance program (EAP)
• Educational opportunities / Tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

For Employees Based in Washington:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service
• Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.

For Employees Based in Colorado:

• 8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
• Up to 20 days of paid vacation per year, based on classification and length of service
• 6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.

For Employees Based in California:

• 8 paid holidays per year
• Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
• Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.

Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.

**The above-referenced benefits do not apply to part-time positions

Posting Date

This job opening was posted on 11/3/2026 and will remain open for at least 5 days.