Complaint Handling Support-AR_267

OLSA Resources, Inc.; Des Plaines (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

A quality assurance firm in Illinois is seeking a candidate to ensure the quality of manufactured products and processes. The ideal candidate will have experience in complaint processing, particularly in a Medical Device company, along with strong computer and communication skills. This role requires an ability to handle multiple projects while ensuring complaints are properly managed and resolved in a timely manner.

Qualifications

• Experience in processing complaints and/or CAPA in a Medical Device company is highly desirable.
• Strong computer skills and experience in approving quality records related to complaints.
• Ability to ensure complaints are classified, assigned, investigated, and closed on time.

Responsibilities

• Assures the quality of manufactured products and processes.
• Communicates effectively in both written and verbal forms.
• Manages multiple projects and tasks simultaneously.

Skills

Complaint processing experience

Strong computer skills

Good communication skills

Multi-tasking skills

Job description

This role assures the quality of manufactured products and processes per standard operating processes(SOP'S) and GMP (Good Manufacturing Practices).

Qualifications

• Complaint processing and/or CAPA experience in a Medical Device company (complaint experience highly desirable)
• Understanding of product use and customer interactions.
• Strong computer skills Experience in reviewing and approving quality records related to complaint processing
• Ensure complaints are appropriately classified, assigned, investigated, reviewed, tracked, and closed within acceptable timeframes
• Communicate skills - written and verbal Good multi-project , multi-tasking skills