Complaint Engineer

Anchor Point Technology Resources; Charleston (SC); On-site; USD 75,000 - 95,000; Full time

Job summary

Anchor Point Technology Resources in Charleston, South Carolina is seeking an engineering professional to analyze design complaints and evaluate product returns. The role involves conducting root cause analyses and writing technical reports based on investigations.

The ideal candidate should have extensive engineering experience, preferably in the medical device industry, and possess strong problem-solving as well as communication skills. Proficiency in Microsoft Office and experience in cross-functional teams are essential.

Qualifications

• 4+ years of engineering experience or comparable experience in Quality Engineering, Design Engineering, or as a Complaint Analyst.
• Experience in regulated medical device manufacturing and design is preferred.
• 2+ years working in cross-functional teams consisting of discipline-specific engineers.

Responsibilities

• Analyze design related complaint codes and conduct root cause analysis.
• Complete engineering evaluations on returned parts.
• Write technical reports and generate detailed documentation.

Skills

Problem-solving

Organizational skills

Communication skills

Interpersonal skills

Technical writing

Education

AS or BS Degree or equivalent technical work experience

Tools

Microsoft Office

Job description

Job Description

JOB SUMMARY: Analyze design related complaints, evaluate product (component) returns, complete root cause analysis on returns, complete engineering investigations and write a technical report.

Essential Duties and Responsibilities

• Analyze design related complaint codes (read the complaint codes and evaluate, research and combine like items)
• Complete engineering evaluation and root cause analysis on returned parts (parts that failed in the field) – figure out why they failed
• Apply basic knowledge of metals/plastics/welding/electronics/assembly (failure modes) in engineering evaluations
• Complete engineering investigations (including risk management)
• Write a technical report for the investigation
• Apply technical competencies in somewhat difficult situations
• Identify technical problems and provide root cause analysis
• Share technical knowledge with others in the team
• Generate detailed, high quality technical documentation (attention to detail)
• Complete assigned tasks on time with minimal supervision (self‑motivated)
• Use existing tools and best practices to report and track process metrics
• Effectively communicate and interact with customers, team members, and various technical disciplines
• Proactively inform others about developments or issues that affect their work and their ability to meet commitments
• Contribute value-added ideas in brainstorming sessions
• Understand detail design drawings, schematics, specifications and bills of material (BOMs)
• Work in a non-supervisory role

Qualifications

• AS or BS Degree (preferred) or equivalent technical work experience
• 4+ years of engineering experience, or comparable experience (Quality engineering, Design Engineering, Complaint analyst, technical writer)
• Strong organizational and communication skills
• Proficient problem‑solving skills
• Strong interpersonal skills with ability to work collaboratively in a team environment
• Working knowledge of Microsoft Office (Excel, Word, databases, internet)
• Experience in the medical device industry is preferred
• 2+ years working in cross‑functional teams consisting of discipline‑specific engineers, or comparable experience
• Fundamental knowledge of manufacturing processes
• Experience in regulated medical device manufacturing and design

Additional Information

All your information will be kept confidential according to EEO guidelines.