Complaint Analyst I

healthcare; Eagan (MN); Hybrid; USD 65,000 - 89,000; Full time

Job summary

Solventum is seeking a Compliant Analyst I to join our team in a hybrid role based in Eagan, MN. You will manage product complaint handling, investigate issues, and collaborate with cross-functional groups to ensure regulatory compliance and quality.

The role requires a bachelor’s degree and at least two years in healthcare or medical devices, with strong data skills and attention to detail. You will support documentation, sampling, and reporting while upholding confidentiality and regulatory

Qualifications

• Bachelor's degree or higher with two years of healthcare/medical experience.
• Experience navigating multiple databases and documenting results.
• Strong verbal and written communication skills.
• Knowledge of confidentiality, discretion, and judgment in business relationships.
• Familiarity with FDA regulations and international standards.

Responsibilities

• Manage complaint handling assignments for designated products.
• Meet daily complaint handling output goals.
• Investigate complaints to determine close or need for deeper analysis.
• Process complaint events per internal policies and regulatory standards.
• Monitor and track key data trends and metrics.
• Collaborate with Quality Engineers, Medical Investigators, and Outsourced Groups.
• Perform visual inspection and sample testing related to complaints.
• Own product documentation to support complaint processing.
• Log and inventory complaint product samples.

Skills

Attention to detail

Data analysis

Microsoft Office

Communication

Med product knowledge

Discretion/confidentiality

Education

Bachelor's degree or higher

Tools

Microsoft Office

Job description

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description

Compliant Analyst I (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

As a Complaint Analyst I, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Managing complaint handling assigned product complaint assignments.
• Meeting daily team and individual complaint handling output goals.
• Performing document complaint investigation to either close the complaint or determine need for more in-depth analysis.
• Processing complaint events as required per internal and FDA regulations/International standards.
• Monitoring and tracking key operational data trending.
• Working with cross-functional groups (Quality Engineers, Medical Complaint Investigators, Outsourced Groups) as required.
• Visual inspection and product related complaint product sample testing.
• Ownership of product related documentation to support complaint processing.
• Inventorying and logging of complaint product samples.

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor’s Degree or higher AND (2) two years of combined experience in healthcare, medical device and/or drug in a private, public, government or military environment

Additional qualifications that could help you succeed even further in this role include:

• Self-motivated and comfortable in a role driven by transactional goals
• Strong attention to detail
• Ability to navigate multiple databases and prepare documentation
• Ability to analyze data from multiple sources using data management tools
• Proficient in Microsoft Office applications
• Strong verbal and written communication skills
• Knowledge of or experience with medical products
• Demonstrated ability to maintain confidentiality, use discretion, and exercise sound judgment in business relationships

Additional Requirements

In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. All information will be kept in accordance with applicable law and Solventum policies. In order to respond to the prerequisites to entry, Solventum may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry.

Work location: Hybrid, Eagan, MN

Travel: May include up to 5% [domestic/international]

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Applicable to US Applicants Only: The expected compensation range for this position is $64,800 - $89,100, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

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