Compassionate Medical Assistant & Office Liaison

Dignity Health Medical Group; Santa Cruz (CA); On-site; USD 43,000 - 48,000; Full time

Job summary

Dignity Health Medical Group is seeking a Medical Assistant to support clinic operations and patient care. You will proactively prepare patient charts, ensuring information is accurate and ready for physicians on-site, with the goal of smooth, efficient patient flow.

Ideal candidates bring enthusiasm, empathy for patients, and strong organizational and customer service skills. The role emphasizes professional interaction, scripted greetings, and adherence to clinic standards as part of a unified

Qualifications

• High school diploma or equivalent required.
• Completion of an accredited Medical Assistant program.
• Excellent interpersonal and organizational skills.
• Current BLS certification from the American Heart Association.
• Knowledge of CPT/ICD-10 coding; pharmacology relevant to MA scope.

Responsibilities

• Prepare patient charts and ensure information is up-to-date.
• Provide care for multiple patients daily depending on physicians on-site.
• Demonstrate empathy and patient-centered service.
• Use scripted greetings and closing phrases in patient interactions.
• Maintain adherence to audit tools and customer service standards.

Skills

Interpersonal skills

Organizational skills

Customer service

Medical terminology

BLS certification

CPT ICD-10 knowledge

Education

High school diploma or equivalent

Medical Assistant program completion

Military medical training equivalent

Tools

Electronic practice management system

Job description

Dignity Health Medical Group is seeking a Medical Assistant to support clinic operations and patient care. You will proactively prepare patient charts, ensuring information is accurate and ready for physicians on-site, with the goal of smooth, efficient patient flow.

Ideal candidates bring enthusiasm, empathy for patients, and strong organizational and customer service skills. The role emphasizes professional interaction, scripted greetings, and adherence to clinic standards as part of a unified