Compassionate Medical Assistant - Clinical & Admin Support

Rochester Regional Health; City of Rochester (NY); Sur place; USD 25 000 - 28 000; Plein temps

Résumé du poste

Rochester Regional Health is seeking a Medical Assistant for the Primary Care department at the Henrietta Medical Campus. You will support patient flow, perform phlebotomy and EKGs, and assist with pre-visit planning and care coordination.

The role emphasizes strong customer service, clear communication, and adherence to clinical protocols. Schedule is Monday–Friday, days, with a 40-hour workweek.

Qualifications

• Associates degree preferred.
• Experience in pre-hospital or acute/critical care preferred.
• Strong customer service, computer, and communication skills.
• Medical Assistant Certification preferred.
• For Elder ONE Employment: 1 year experience with frail, elderly population preferred.

Responsabilités

• Conduct pre-visit planning, close care gaps, and complete health maintenance and registry work.
• Obtain and document patient vital signs, history, and screenings; promptly report abnormalities.
• Perform EKGs, phlebotomy, point-of-care testing, and collect/process specimens for external testing.
• Assist providers and nursing staff during procedures and clinical care activities.
• Review and pend medication refills and provider orders; assist with prior authorizations and patient forms.
• Provide patient education and instructions under provider or RN guidance.
• Maintain exam/treatment rooms and equipment, including stocking, cleaning, calibration, and sterilization preparation.
• Order and track clinical supplies; assemble information packets and support provider communications.
• Support patient flow through check-in/check-out, scheduling, referrals, insurance verification, and phone management.
• Facilitate communication with patients, including mailing provider updates and assisting with MyCare sign-up.
• Escort patients to ancillary services (e.g., lab, radiology) as needed.
• Manage medical records through abstraction, scanning, and filing of health maintenance and test reports.
• Compile data from patient records for quality assurance and improvement activities when requested.
• Process payments and charge entry; manage non-clinical office supplies and distribute mail.
• Perform other duties as assigned to ensure smooth practice operations.

Connaissances

Associates degree

Acute care experience

Customer service

Communication skills

Formation

Associates degree preferred

Description du poste

Rochester Regional Health is seeking a Medical Assistant for the Primary Care department at the Henrietta Medical Campus. You will support patient flow, perform phlebotomy and EKGs, and assist with pre-visit planning and care coordination.

The role emphasizes strong customer service, clear communication, and adherence to clinical protocols. Schedule is Monday–Friday, days, with a 40-hour workweek.