Compassionate Medical Assistant & Clinic Operations Anchor

Neko Health; Washington (District of Columbia); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off & Holidays

Medical, Dental, Vision, and Life Ins.

401(k) Retirement Plan

Commuter Benefits

Wellness Rewards Program

Complimentary full Neko scan for you

Job summary

Neko Health in Washington, DC seeks an Operator to be the welcoming face of our clinic and to guide members through their visit, perform high-quality clinical assessments, and ensure every interaction reflects genuine care.

You will maintain exam rooms, uphold infection-control standards, document assessments accurately, and support continuity of care across the clinical team while collaborating with colleagues to refine workflows as Neko scales.

Qualifications

• 3+ years of clinical experience in a patient-facing role.
• Hands-on phlebotomy or venipuncture competency, plus EKG or vital-signs competency.
• Customer service or hospitality experience (healthcare, retail, or service industry).
• Active CMA, CCMA, or LPN. Other nationally accredited medical assistant or phlebotomy certifications are also accepted: RMA, NCMA, NRCMA, CPT.
• Current Basic Life Support (BLS) and First Aid certification through the American Heart Association (AHA).

Responsibilities

• Welcome, assist, and guide members throughout their clinic visit, ensuring every interaction reflects a member-first mindset.
• Perform accurate, high-quality clinical assessments — vital signs, phlebotomy, ECGs — following established standards and protocols.
• Maintain exam rooms and uphold infection-control standards to ensure a safe, clean, and efficient clinical environment.
• Document assessments accurately and update member records with precision, supporting continuity of care across the clinical team.
• Work closely with fellow Operators and clinical staff to refine workflows, elevate quality, and support clinic operations as Neko scales.

Skills

Phlebotomy

EKG

Vital signs

Customer service

Education

CMA/CCMA/LPN certification

Job description

Neko Health in Washington, DC seeks an Operator to be the welcoming face of our clinic and to guide members through their visit, perform high-quality clinical assessments, and ensure every interaction reflects genuine care.

You will maintain exam rooms, uphold infection-control standards, document assessments accurately, and support continuity of care across the clinical team while collaborating with colleagues to refine workflows as Neko scales.