Commuter Program Operations - Lead - 139355

UC San Diego; San Diego (CA); On-site; USD 61,429 - 88,030; Full time

Job summary

UC San Diego is seeking a Commuter Program Operations Lead to oversee the Curbside Program, providing direction to Customer Service staff and managing all administrative tasks related to permit transactions. The role includes verifying sales, deposits, and maintaining records, while advising on parking needs and policy communication.

The position requires coordinating student staff, delivering instruction on data entry, and ensuring adherence to departmental policies.

Qualifications

• Ability to learn new technologies and apply their use to existing programs to improve procedures.
• Demonstrated experience in record keeping with attention to detail and organization.
• Strong cash handling experience with audit procedures and controls.
• Ability to enter information into data terminals and maintain databases and generate reports.
• Excellent interpersonal and written communication for heavy customer contact.
• Experience leading and mentoring student staff and coordinating schedules.

Responsibilities

• Lead the Commuter Program Operations and supervise Customer Service staff.
• Oversee all administrative aspects of the Curbside Program, including procedures and policy implementation.
• Verify sales, prepare deposits, and maintain records and files for daily permit transactions.
• Explain parking procedures and policies to staff and customers; resolve issues as needed.
• Coordinate student staff schedules and provide training in data entry and citation processing.

Skills

Tech adaptability

Record keeping

Cash handling

Data entry

Customer service

Team leadership

Training staff

Analytical skills

Job description

UCSD Layoff from Career Appointment: Apply by 4/29/2026 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.

Reassignment Applicants: Eligible Reassignment clients should contact their Disability Counselor for assistance.

• Please note the possible shift will be Monday-Friday, either 7:15 AM - 3:45 PM or 7:45 AM - 4:15 PM, depending on department needs.

DESCRIPTION

Under direction, serve as the Commuter Program Operations - Lead for the Commuter Program Operations. Provide work direction to the Customer Service staff. Responsible for all administrative aspects of the Curbside Program including determination of procedures, selection of methods, and implementation of policy application. Gather and analyze account for daily permit transactions including: verification of sales and preparation of deposits, maintenance of computerized and manual records, logs, and files. Make recommendations to supervisor regarding faculty, staff and students' parking needs. As lead, explain parking procedures, policies, and availability to Parking Office Customer Representatives and student. Perform clerical duties such as filing, photocopying, and faxing as necessary. Coordinate student staff schedules, provide instruction, training and guidance to student staff in data entry techniques according to departmental policies and citation processing procedures.

QUALIFICATIONS

• Ability to learn new technologies and apply their use to existing programs in order to improve and automate office procedures. Ability to follow through on established procedures and offer creative problem solving and/or resolution suggestions for existing systems and procedures.

• Demonstrated experience in record keeping with strict attention to detail. Ability to organize tasks, documents, and materials in a timely manner. Skill completing forms thoroughly and accurately. Skill at maintaining filing system for rapid, easy retrieval by self and others.

• Ability to complete written and electronic forms and logs accurately and thoroughly; keep legible, accurate and useful records and databases and produce necessary reports from collective data.

• Strong cash handling and applicable controls experience with ability to perform extremely accurate cash handling, establish and enforce audit policies/procedures and apply knowledge of generally accepted accounting practices.

• Demonstrated experience with basic mathematical calculations with the ability to research transactions to resolve discrepancies within scope of responsibilities.

• Demonstrated interpersonal skills with the ability to communicate effectively in person, by phone, and in writing with heavy customer contact and a diverse population. Ability to remain calm and demonstrate a pleasant demeanor when assisting customers in person and over telephone.

• Skill in organizing and prioritizing work to meet deadlines in an environment which emphasizes customer safety, service, and satisfaction as the highest priorities

• Demonstrated experience in working as a team, collaborating and working effectively with colleagues, supervisor, guests, and University personnel.

• Demonstrated ability to enter information into data terminal.

• Ability to change work direction or work projects sufficiently to accommodate the needs of the customers.

• Experience providing training, instruction, and guidance to student staff. Ability to function as a group leader/mentor. Ability to coordinate staff in a busy, multi-shift, customer service environment to include coordination of schedules, and work direction in daily operations.

• Strong problem resolution skills with the ability to evaluate, defuse and address sensitive situations and take effective corrective action. Ability to make impartial decisions and apply sound judgment.

• Strong computer skills with experience using spreadsheet, email, word processing and internet applications. Experience maintaining database information and ability to generate reports.

• Solid analytical skills; ability to prepare relevant and concise reports and make policy recommendations. Solid analytical skills with experience utilizing large database reporting methods.

• Ability to model and advocate UCSD Principles of Community.

SPECIAL CONDITIONS

• Job offer is contingent upon satisfactory clearance based on Background Check results.

• DMV and DOJ/FBI Clearance required prior to hire.

• Must be able to work outdoors occasionally in a variety of climates.

• Must be able to lift and carry up to 20lbs barricades and equipment.

• May be required to work different shifts, hours, or locations.

• Ability to stand or walk for long periods of time.

• Weekend shifts and overtime may be required.

Pay Transparency Act

Annual Full Pay Range: $61,429 - $88,030 (will be prorated if the appointment percentage is less than 100%)

Hourly Equivalent: $29.42 - $42.16

Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).