Community Wellness Specialist

Inland Empire Health Plan

Colton (CA)

On-site

USD 36,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

On-site fitness center

Medical Insurance with Dental and Vis

Life, disability insurance

Career advancement opportunities

Wellness programs

Flexible Spending Account - Health/CA

CalPERS retirement

457(b) with match

Paid life insurance

Pet care insurance

Job summary

Inland Empire Health Plan seeks a Community Wellness Specialist to serve as the front-facing ambassador, delivering exceptional customer service and guiding visitors through center offerings. You will support daily operations, manage data in various systems, and help coordinate mobile clinics and wellness events.

Youll work to meet regulatory requirements, engage participants through presentations and one-on-one interactions, and contribute to IEHP's goal of proactive, member-centered care and

Qualifications

Minimum of two years of experience in customer service, managed care, IPA/clinic setting, or community outreach.
High School Diploma or GED required; Associate's degree preferred.
Knowledge of Medi-Cal/managed care environment is preferred.

Responsibilities

Provide welcoming front desk support by serving as the center's concierge and guiding members to appropriate services.
Register participants, explain required documents, and route members using approved referral pathways.
Maintain clean, organized center spaces and promote programs and resources to ensure a positive member experience.
Support daily quality reviews and prepare productivity and data reports to support QA programs.
Assist with training materials, surveys, and program outreach, and help ensure contract compliance.
Contribute to strategic initiatives to enhance member experience and community impact.

Skills

Customer service

Public speaking

Multicultural communication

Time management

Team collaboration

Education

High School Diploma or GED

Associate's degree

Tools

Microsoft Office Suite

MediTrac

Medhok

Access Database

Job description

Overview

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in \"healing and inspiring the human spirit\" and to pivot from a \"job\" opportunity to anauthentic experience!

Under the general supervision of Community Wellness Center leadership, the Community Wellness Specialist serves as IEHP's front facing ambassador, providing exceptional customer service and ensuring a positive first point of contact for all visitors. This role supports daily center operations, database management, program implementation, policy and procedure workflows. The Community Wellness Specialist tracks key metrics and collaborates with internal and external partners to ensure mobile clinics - such as immunization events, mammogram screenings, and well child visits - meet regulatory requirements and contribute to quality goals. The position also engages directly with participants through presentations and one on one interactions, helping advance IEHP's commitment to proactive, member centered care, integrated wellness, and community empowerment.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Additional Benefits

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

Competitive salary

State of the art fitness center on-site

Medical Insurance with Dental and Vision

Life, short-term, and long-term disability options

Career advancement opportunities and professional development

Wellness programs that promote a healthy work-life balance

Flexible Spending Account - Health Care/Childcare

CalPERS retirement

457(b) option with a contribution match

Paid life insurance for employees

Pet care insurance

Key Responsibilities

Provide welcoming front desk support by serving as the center's concierge, assisting members and visitors through walk ins, inbound/outbound phone calls, and initial touchpoints to support all Center offerings. Register participants, explain required documents such as waivers and rules of conduct, and route members to appropriate services using approved referral pathways. Maintain clean, organized, and inviting center spaces, promote programs and resources, and support community engagement activities and events to ensure a positive overall member experience.

Conduct daily quality reviews and maintain accurate productivity reports across systems to support the Quality Assurance Program. Develop program presentations aligned with organizational strategies and provide high quality front-line support by guiding guests through available services, assisting with intake and scheduling needs, reinforcing approved health education materials, and communicating member needs to clinical staff to ensure coordinated, seamless care.

Support the development and delivery of training materials, schedules, and curriculum while maintaining effective communication with team members and other departments. Lead data collection efforts for center and participant surveys, analyze results to recommend program enhancements, and create program cards using approved platforms to support referral and outreach initiatives. Ensures contractor compliance and the provisions of the contract are fulfilled.

Coordinate and implement the participant rewards program, assist members in accessing rewards, and identify opportunities for improvement by gathering feedback and monitoring program effectiveness. Contribute to strategic initiatives that enhance member experience, streamline workflows, and strengthen Vibrant Health's community impact by providing insight from front-line interactions, help implement new processes or program, to ensure alignment with organizational goals. Create program cards for referral intakes using Access Database, Connect IE, and/or other software platforms to support outreach initiatives.

Perform any other duties as required to ensure Health Plan operations and department business needs are successful.

Qualifications

Education & Requirements

Minimum of two (2) years of experience in any of the following:
- Customer service in a managed care setting
- Managed Care/IPA/Clinic Setting
- Community based organizations
- Community engagement and outreach

High School Diploma or GED required

Associate's degree from an accredited institution preferred

Key Qualifications

Must have a valid California Driver's license and valid automobile insurance

Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points

Knowledge of Medi-Cal/managed care environment preferred

Understanding of and sensitive to multi-cultural communities

Proficiency in Microsoft Office Suite and member tracking systems (e.g., MediTrac, Medhok)

Knowledgeable in effective presentation practices for internal and external stakeholders

Interpersonal and communication skills, including but not limited to, appropriate communication, conflict resolution, excellent teamwork, speaking confidently and clearly to large audiences, and motivational interviewing, with a commitment to equity and inclusion

Professional skills, including but not limited to, balancing multiple projects, constant learning, observing ethical and legal rules, and identifying situations calling for mandatory reporting