Community Technician - Reception - Thursday-Monday 4pm-12:30pm

Socket.dev; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training opportunities

Flexible Spending Accounts

Job summary

BRC in New York seeks a Community Technician to provide front-line support for residents experiencing homelessness. This full-time role (37.5 hours/week) is part of a 24/7 program and requires capacity to respond to crises with calm, empathy, and sound judgment across shifts.

You’ll monitor, de-escalate conflicts, screen residents, document incidents, support safety inspections, and assist with meals and facility upkeep.

Qualifications

• High School diploma or GED required.
• Strong communication skills and basic computer proficiency.
• Ability to remain calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.
• Preferred: experience with homelessness or mental health populations.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Crisis intervention

De-escalation techniques

Communication skills

Basic computer skills

Education

High School diploma or GED

Job description

Community Technician

Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime

Make a Difference Every Shift

At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.

This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.

What You’ll Do

• Maintain a safe, orderly residential environment through active monitoring and rounds


• Engage residents using trauma-informed and de-escalation techniques


• Respond to conflicts, safety concerns, and crises professionally


• Screen residents and visitors while maintaining dignity and security


• Provide emergency support (First Aid/CPR, Narcan – training provided)


• Complete documentation (logbooks, incident reports, progress notes)


• Support fire safety procedures, inspections, and compliance


• Assist with meals, escorts, inventory, and facility upkeep

What You’ll Gain

• Experience in trauma-informed care, harm reduction, and crisis intervention


• BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)


• Clear pathways to case management, senior roles, and leadership


• Structured training, onboarding, and team support


• Tuition assistance and professional development

Who We’re Looking For

• High School diploma or GED required


• Strong communication skills and basic computer proficiency


• Ability to remain calm under pressure and maintain professional boundaries


• Willingness to obtain required certifications

Preferred:

• Experience with homelessness, mental health, or substance use populations


• Security Guard license, Food Handler Certificate, or similar certifications


• Bilingual candidates encouraged to apply

Schedule

• Full-time, 37.5 hours/week


• Morning, evening, and overnight shifts available


• Mandatory overtime required

What We Offer

• Health and dental insurance starting Day One


• 3+ weeks vacation, 12 holidays, plus sick and personal time


• 403(b) retirement plan with employer match


• Tuition assistance and paid training opportunities


• Flexible Spending Accounts (healthcare, transit, childcare)


• A mission-driven team committed to staff wellbeing