Community Technician - Reception - Sunday-Thursday 8am - 4:30pm

Bowery Residents' Committee; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation + holidays + sick/p:

403(b) retirement plan with employer?

Job summary

Bowery Residents' Committee, Inc. is seeking a Community Technician to provide front-line support in a 24/7 program. You will help maintain a safe residential environment, engage residents with trauma-informed approaches, and respond to crises with professional poise.

No prior shelter experience is required; strong judgment, empathy, and calmness under pressure are essential. Training and certifications will be provided to aid community care and safety.

Qualifications

• High School diploma or GED required.
• Strong communication skills essential for engaging residents.
• Basic computer proficiency expected for documentation and scheduling.
• Ability to stay calm under pressure during crises or tense moments.
• Willingness to obtain required certifications as part of role.

Responsibilities

• Maintain a safe, orderly residential environment through rounds and monitoring.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan) with training provided.
• Complete documentation in logbooks and incident reports.
• Support fire safety procedures and inspections.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication skills

Basic computer skills

Calm under pressure

Willingness to obtain certifications

Bilingual (preferred)

Education

High School diploma or GED

Job description

Community Technician

Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime

Make a Difference Every Shift At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.

This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.

What You’ll Do

• Maintain a safe, orderly residential environment through active monitoring and rounds


• Engage residents using trauma-informed and de-escalation techniques


• Respond to conflicts, safety concerns, and crises professionally


• Screen residents and visitors while maintaining dignity and security


• Provide emergency support (First Aid/CPR, Narcan – training provided)


• Complete documentation (logbooks, incident reports, progress notes)


• Support fire safety procedures, inspections, and compliance


• Assist with meals, escorts, inventory, and facility upkeep

What You’ll Gain

• Experience in trauma-informed care, harm reduction, and crisis intervention


• BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)


• Clear pathways to case management, senior roles, and leadership


• Structured training, onboarding, and team support


• Tuition assistance and professional development

Who We’re Looking For

• High School diploma or GED required


• Strong communication skills and basic computer proficiency


• Ability to remain calm under pressure and maintain professional boundaries


• Willingness to obtain required certifications

Preferred

• Experience with homelessness, mental health, or substance use populations


• Security Guard license, Food Handler Certificate, or similar certifications


• Bilingual candidates encouraged to apply

Schedule

• Full-time, 37.5 hours/week


• Morning, evening, and overnight shifts available


• Mandatory overtime required

What We Offer

• Health and dental insurance starting Day One


• 3+ weeks vacation, 12 holidays, plus sick and personal time


• 403(b) retirement plan with employer match


• Tuition assistance and paid training opportunities


• Flexible Spending Accounts (healthcare, transit, childcare)


• A mission-driven team committed to staff wellbeing