Community Support Specialist - NE Community Support (CCBHC)

Heartland Family Service; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Heartland Family Service in Omaha seeks a Community Support Specialist to provide recovery-focused, trauma-informed case management to adults with severe mental illness. Services occur mainly in home and community settings, with office-based visits when appropriate, emphasizing autonomy, wellness, and community participation.

The role requires coordination across behavioral health and social supports, developing individualized plans, timely documentation, and strong collaboration with treatment

Qualifications

• Bachelor’s degree in human services field or two years of coursework in a human services field and/or two years of experience/training and/or two years of lived recovery experience with demonstrated competencies working with individuals living with behavioral health conditions.
• Three years’ experience working with adults living with mental illness.
• Valid Driver’s License and acceptable driving record.
• Ability to travel regularly within the community.

Responsibilities

• Establish and maintain rapport with clients to provide a supportive, trauma-informed, person-centered relationship.
• Engage individuals with high service needs, including those who may be difficult to reach.
• Complete strengths-based assessments and support development of individualized treatment and recovery goals.
• Develop individualized treatment plans within required timeframes; provide ongoing monitoring and updates every 90 days.
• Coordinate referrals and support clients in accessing healthcare, behavioral health, housing, education, employment, transportation, and social supports.
• Monitor overall functioning and wellness to identify needs, barriers, or risks and coordinate timely supports.

Skills

Case management

Communication skills

Travel readiness

Trauma-informed approach

Education

Bachelor’s degree in human services field

Two years coursework in human services

Tools

MS Word

MS Excel

Job description

Description

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

This position works within the Nebraska CCBHC community support program, providing recovery focused
targeted case management and support services to adults with severe and persistent
mental illness (SPMI), including individuals with co-occurring mental health and substance use
conditions. Services are delivered primarily in home and community settings, with office-based
services provided when clinically appropriate.
The Community Support Specialist partners with individuals to support self-identified recovery
goals, promote autonomy, wellness, and community participation, and reduce barriers to stability.
The role emphasizes coordination, advocacy, engagement, and empowerment across
behavioral health, substance use, and community support systems,

Compensation: Wage is determined by total years of relevant experience
Work Schedule: 37.5 hours per week - 8:30am to 4:30pm

MINIMUM QUALIFICATIONS

• Bachelor’s degree in human services Field or two years of coursework in a human services field and/or two years of experience/training and/or two years of lived recovery experience with demonstrated competencies working with individuals living with behavioral health conditions.
• Three years’ experience working with adults living with mental illness
• Valid Driver’s License and acceptable driving record.
• Ability to travel regularly within the community

PREFERRED QUALIFICATIONS

• Experience in case management
• Experience working with area homeless service providers
• Proficiency with MS Word & Excel

Essential Duties and Responsibilities

• Establish and maintain consistent rapport with clients to provide a supportive, trauma-informed, person-centered relationship to improve client stability and functionality.
• Engage individuals with high service needs, including those who may be difficult to reach or disengaged from services.
• Completes strengths-based assessments and supports the development of individualized treatment and recovery goals.
• Develops individualized treatment plans within required timeframes; provides ongoing monitoring, evaluation, and updates at least every 90 days.
• Coordinate referrals and support clients in identifying, accessing, and utilizing natural supports and formal services that align with their recovery goals, including healthcare, behavioral health, housing, education, employment, transportation, and social supports.
• Monitor overall functioning and wellness to identify emerging needs, barriers, or risks, and coordinate timely supports to prevent crisis, relapse, or hospitalization where possible.
• Assist clients in developing and updating personalized crisis and relapse prevention plans that reflect their preferences, strengths, and early warning signs.
• Encourage engagement in recommended mental health and substance use treatment by reducing practical barriers, supporting appointment coordination, and promoting informed choice.
• Communicates and collaborates routinely with treatment team members, providers, family members, natural supports, and other service systems to promote stability and community tenure.
• Provides transition support following hospitalization or residential levels of care, in coordination with the treatment team.
• Maintains comprehensive, accurate, and timely documentation consistent with Medicaid, DHHS, and HFS standards.
• Provides services in diverse community settings, including homes, shelters, and other non-traditional environments, following safety and security protocols.
• Demonstrate working knowledge of community resources and Human and Family Services (HFS) programs relevant to recovery and community integration.
• Deliver services in a variety of community settings, including homes, shelters, offices, and other non-traditional environments, while adhering to safety and security protocols.
• Work independently with minimal supervision and contribute effectively as a member of a multidisciplinary team.
• Maintain reliability, punctuality, and consistency in scheduling, attendance, documentation, and reporting.
• Build and maintain positive working relationships with clients, referral sources, service agencies, landlords, and community stakeholders, always displaying a courteous and caring attitude to the clientele, volunteers, and visitors of the agency.
• Agrees to abide by all specific program and Agency procedures, policies, and requirements.
• Build and maintain positive working relationships with clients, referral sources, service agencies, landlords, and community stakeholders.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency’s ongoing fundraising and friend-raising efforts.
• Performs other program related duties as assigned.