Community Support Provider

The Well NE; Norfolk (NE); On-site; USD 32,000 - 46,000; Full time

Job summary

The Well NE is seeking a Community Support Provider to empower individuals with behavioral health needs through compassionate, community-based support and essential services. The role focuses on building trust, coordinating resources, and delivering recovery-oriented care in partnership with diverse clients.

Qualifications include being 21+, valid Nebraska driver’s license, and either a relevant degree or two years of human services experience, with strong communication and independence.

Qualifications

• Must be 21 or older and have a Nebraska driver’s license with insurable and good driving record.
• Bachelor’s degree preferred or equivalent experience in human services.
• Ability to pass random drug screenings if in recovery and maintain confidentiality (42 CFR, HIPAA).
• Strong communication, trust-building, and ability to work with diverse clients.

Responsibilities

• Carry a caseload of behavioral health clients.
• Complete intake, assessments, service plans, and authorizations within set timeframes.
• Provide community-based support and referrals to services/resources.
• Assist with housing, employment, or education; transportation to appointments.
• Document progress notes and coordinate with treatment providers and other agencies.
• Support clients with crisis intervention and safety planning.

Skills

Empathetic communication

Interpersonal skills

Time management

Stress management

Team player

Education

Bachelor’s degree in psychology or related field

2 years coursework/experience in human services

2 years lived recovery experience

Job description

Overview: The Community Support Provider at The Well is dedicated to empowering individuals with behavioral health needs by offering compassionate support and essential services. This position requires a resourceful and empathetic professional who can effectively assist clients in their recovery journey while upholding our core values.

Core Values:

• Show Up with Generosity: We approach our work with a spirit of giving, offering our time and resources to ensure the success of our team and the community we serve.
• Check the Ego: We value humility and teamwork over personal ambition; we work collaboratively to achieve our goals.
• Embrace Diversity: We are committed to fostering an inclusive environment that respects and values diverse voices and experiences.
• Grounded in Hope: We maintain an optimistic, resilient, and realistic outlook, empowering ourselves and others to overcome challenges and thrive.

Qualifications

Must be 21 or older.

Valid Nebraska driver’s license, insurable, and confident driving record.

If in recovery, at least 18 months sober and able to pass random drug screenings.

Bachelor’s degree in psychology, sociology, or related human services field preferred.

OR 2 years coursework/experience in human services, OR 2 years of lived recovery experience with skills in behavioral health.

Strong communication and interpersonal skills (empathetic, warm, and supportive).

Able to quickly build trust and form positive working relationships with diverse clients.

Knowledge of (or willingness to learn) community resources and referral options.

Team player who can also work independently.

Strong boundaries, problem-solving, time management, and stress management skills.

Must maintain confidentiality (42 CFR, HIPAA).

Flexible schedule — may include evenings, weekends, and holidays.

Caring, non-judgmental attitude toward all clients.

Duties & Responsibilities

Complete and maintain all required trainings/certifications (e.g., First Aid/CPR, Trauma-Informed Care, Crisis Management, Cultural Competency, Confidentiality, Ethics).

Carry a caseload of behavioral health clients.

Complete intake, assessments, service plans, and authorizations within set timeframes.

Provide consistent support based on program level (Recovery Support, Community Support, Intensive Community Support).

Maintain accurate documentation and progress notes.

Coordinate with treatment providers, probation/parole/drug court, and other agencies.

Complete discharge summaries when clients leave the program.

Provide direct support to clients in the community, such as:

Referrals to services/resources.

Assistance with housing, employment, or education.

Transportation and support at appointments or court.

Medication support and compliance.

Crisis intervention and ongoing communication with treatment teams.

Teaching life skills (budgeting, coping, relapse prevention, communication, daily living, meal planning, etc.).

Encouraging wellness, recovery, exercise, spirituality, and community connection.