Community Support Lead

Makom; Virginia, Reston (MN, VA); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

Holiday pay

Paid training

Career advancement

Job summary

Makom is hiring a Community Service Leader (CSL) to supervise a team of Direct Support Professionals in a group home setting, ensuring self-determined, meaningful lives for individuals with IDD.

You will coach DSPs, manage schedules, monitor resources, and coordinate with families and providers to deliver person-centered care and compliant documentation.

Qualifications

• High school diploma or equivalent (required).
• At least 2 years of experience in human services supporting individuals with IDD.
• Strong communication, leadership, and interpersonal skills.
• Valid U.S. driver’s license (required).

Responsibilities

• Supervise and mentor DSPs to ensure service delivery excellence.
• Provide coaching and performance feedback while fostering accountability and empowerment.
• Create and maintain staff schedules based on funding ratios and PCPs.
• Oversee the implementation of support services, including ADLs and IADLs, and community integration.
• Maintain proactive, transparent communication with families, day program providers, and stakeholders.
• Manage resident and household funds, monitoring expenditures responsibly.

Skills

Leadership

Communication

Multitasking

MS Office / Computer skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Empowering People, Building a Culture of Inclusion

At Makom, we are dedicated to supporting and empowering individuals with intellectual and developmental disabilities (IDD) to achieve the quality of life they aspire to live. If you are a passionate professional eager to make a meaningful difference in the IDD community, we want to meet you!

For over 40 years, we have been leaders in delivering compassionate and innovative services to individuals and families in the IDD community across Maryland and Virginia. Our team of over 450 professionals is united by a shared commitment to fostering a workplace culture that celebrates diversity, equity, inclusion, and belonging. At Makom, you’ll have the chance to be part of a transformative mission while working in a community that values your individuality, expertise, and aspirations.

The Role:

We are seeking a dedicated Community Service Leader (CSL) to join our dynamic team. As a CSL, you will play a critical leadership role by managing a team of Direct Support Professionals (DSPs) in a group home setting. Your work ensures individuals with IDD lead self-determined, meaningful, and fulfilling lives through engaged community participation and high-quality, person-centered care.

Responsibilities:

• Supervise and mentor DSPs to ensure excellence in service delivery.
• Provide coaching and performance feedback while fostering a culture of accountability and empowerment.

Scheduling & Staffing:

• Create and maintain staff schedules based on funding ratios and Person-Centered Plans (PCPs).
• Ensure coverage aligns with individual needs and program requirements.

Quality Support Delivery:

• Oversee the implementation of support services, including Activities of Daily Living (ADLs), Instrumental Activities of Daily Living (IADLs), and community integration.
• Adapt support as needed to promote meaningful participation in everyday life.
• Serve as a liaison with families, day program providers, interdisciplinary team members, and other stakeholders.
• Maintain proactive, transparent communication with all parties.

Household Management:

• Manage resident and household funds, monitoring expenditures responsibly.
• Assist with emergencies as needed to ensure individuals’ well-being.
• Ensure all documentation (financial and programmatic) is accurate and timely.

Hiring & Retention:

• Partner with the Program Manager to support staff hiring, retention, and development.
• Participate in onboarding and training new DSPs to uphold quality standards.

Compliance & Documentation:

• Ensure services align with person-centered plans, regulatory requirements, and internal policies.
• Maintain accurate and up-to-date records for all services and activities.

Additional Responsibilities:

• Perform additional duties as assigned, supporting the success of both the individuals and the team.

Qualifications:

• High school diploma or equivalent(required).
• At least 2 years of experience in human services supporting individuals with IDD.
• Strong communication, leadership, and interpersonal skills.
• Ability to multitask, prioritize, and exercise sound judgment in dynamic environments.
• Proficiency in Microsoft applications and general computer skills.
• Valid U.S. driver’s license(required).

All positions are contingent on the following requirements:

• Valid driver’s license and insurance
• Background check
• Reference check
• Fingerprinting (when required)

Our Culture:

At Makom, we champion a culture rooted in Integrity, Inclusion, Excellence, and Self-Determination. We celebrate the unique contributions of every team member and strive to build a community where everyone feels valued and empowered to excel. Makom is a place of belonging, a place of support, and a place of connection — where every individual can continue to grow. We continuously push the boundaries of what it means for individuals to live meaningful, self-determined lives, and we commit to learning from challenges and growing together, always moving forward.

What We Offer:

• Competitive Pay:$58,000–$65,000, based on experience and qualifications.
• Benefits:Comprehensive benefits package for full-time eligible employees, including health insurance, paid time off, and holiday pay.
• Growth Opportunities:Paid training, professional development, and clear career advancement pathways.
• Supportive Work Environment:Join a passionate, mission-driven team united by a shared commitment to our community.
• At Makom, you will be part of something bigger — a transformative mission, a collaborative team, and a workplace where you matter.

Let’s build a brighter future— one life at a time.

Commitment to EEO:

We offer excellent benefits to eligible employees, competitive wages, and a culture that celebrates diversity, equity, inclusion, and belonging. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, or genetic information.