Community Support Case Manager

Lutheran Social Services of Southern California; Santa Ana (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Lutheran Social Services of Southern California is seeking a Community Supports Case Manager I–III to oversee case management for Victim Intervention and housing resources, focusing on trauma-informed client-centered care. The role emphasizes access to housing services and coordination with community resources.

Under supervision, you will document, monitor charts, ensure HIPAA compliance, and contribute to program quality.

Qualifications

• Education: High School Diploma with 2 years of experience.
• Bachelor’s degree with 1 year of experience.
• Master’s degree in social work or related field with internship plus six months in case management.
• Ability to read, analyze, and interpret general business materials.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide culturally responsive, empathetic care while serving clients in housing navigation and other social services.
• Assess client eligibility and needs for housing and related services.
• Deliver case management: intake, assessment, care planning, linkage, and coordination.
• Assist clients in accessing emergency shelters, permanent supportive housing, and other housing resources.
• Document monthly in client charts, ensure policy compliance and timely reporting.
• Maintain confidentiality and HIPAA compliance.

Job description

Description

Lutheran Social Services of Southern California began in December 1944 when a group of Lutheran congregations in San Diego came together to discuss how to better assist families in need. They began discussing how to form a Welfare Commission. Their vision expanded when they came together with another group of Lutheran congregations in Los Angeles having the very same conversation. Lutheran Social Services of Southern California was officially incorporated in 1946 as a 501(c)(3) non‑profit social service agency. The mission has stayed true to its earliest beginnings, to be a servant to those in need. Today LSSSC serves thousands of individuals and families throughout Southern California with over 70 different programs/services at nearly 20 different locations. We are part of the Lutheran Services in America (LSA) network and strive to serve those in need with dignity and respect.

Lutheran Social Services of Southern California’s Mission: Ignited by faith, we live out God’s love by embracing, equipping, and empowering vulnerable individuals, families, and communities toward self‑sufficiency.

Requirements

Position Summary

Under the supervision of the Program Director or Program Manager (or designated supervisor), the Community Supports (CS) Case Manager I, II, III is responsible for managing and overseeing all case management activities for the assigned programs, including the Victim Intervention program and housing resources. This position focuses on client‑centered care, providing support to individuals and families in accessing resources such as victim services, housing navigation, and other related social services. Additionally, the role involves ensuring timely and accurate service delivery and actively contributing to the creation and implementation of trauma‑informed programs that meet the unique needs of clients.

Essential Duties and Responsibilities

Other duties may be assigned as needed.

• Program Oversight & Compliance
  • Review and ensure adherence to the scope of work requirements for Cal AIM Housing Navigation/Sustainability program, as outlined by the Program Director/Manager.
  • Fulfill program or contract requirements as directed by the Program Director/Manager.
• Client Support & Case Management
  • Provide culturally responsive, empathetic care, maintaining appropriate boundaries while serving clients in the housing navigation services, and other related social services.
  • Ensure client eligibility for services and assess client needs, including those specific housing support, and broader social services.
  • Deliver case management services, including but not limited to intake, assessment, care planning, linkage, and coordination with community resources, with a special focus housing navigation and sustainability, and related social services.
  • Assist clients in navigating housing resources, such as emergency shelters, permanent supportive housing, housing retention, and other community‑based housing services.
  • Monitor and track client charts monthly, ensuring service provision is documented and compliance with program policies is maintained. Follow up on charts that are not in compliance.
  • Complete timely, accurate documentation in accordance with program policies and guidelines.
• Confidentiality & Reporting
  • Securely store client charts and ensure confidentiality, particularly when dealing with sensitive information related to victims of crime, housing services, and social support services.
  • Complete Incident Reports within 24 hours of an incident.
  • Notify the Program Manager/Director of any client, program, staff, or agency issues or concerns as they arise.
  • Follow all HIPAA compliance standards to ensure privacy and confidentiality.
• Administrative Support
  • Attend all scheduled meetings, supervision sessions, and training.
  • Submit timecards, time‑off requests, and activity logs in a timely manner.
  • Provide required reports to the Program Manager or Coordinator according to the established schedule.
  • Provide back‑up support to other staff as needed.
• Quality Assurance & Networking
  • Participate in Peer Review chart audits to ensure quality service delivery.
  • Develop and maintain a network of resources and referrals appropriate for client needs, with a specific emphasis on victim services, housing navigation, and related social services.
  • Schedule visits with service providers, community partners, and guest speakers to provide client education and support related to housing, victim services, and social services.
  • Engage in outreach activities, network‑building events, and community resource fairs to expand referral networks and linkages to resources for victims of crime, individuals needing housing support, and other social service needs.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving

  Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully,

  Develops alternative solutions; Works well in group problem solving situations. Uses reason even when dealing with

  emotional topics.

• Customer Service

  Manages difficult or emotional customer situations; Responds promptly to customer needs.

  Responds to requests for service and assistance; Meets commitments.

• Interpersonal

  Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting. Keeps emotions under control; Remains open to others' ideas and tries new things.

• Oral Communication

  Speaks clearly and persuasively in positive or negative situations; listens and gets clarification.

  Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

• Written Communication

  Writes clearly and informatively; edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information.

• Teamwork

  Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes

  accomplishments of other team members.

• Adaptability

  Adapts to changes in the work environment; Manages competing demands; Changes approach or method

  to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

• Quality

  Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback

  to improve performance; Monitors own work to ensure quality.

• Assessments and Care Planning

  – Demonstrates ability to complete a thorough Psychosocial Assessment Care

  Plan to identify client needs and develop plans to address identified needs and show outcomes.

• Knowledge of Community Resources

  – Demonstrates knowledge of community resources and ability to research and

  develop comprehensive resource lists to serve clients effectively.

• Ethics

  – Works with integrity and ethically; upholds organizational values.

• Innovation

  – Displays original thinking and creativity; Meets challenges with resourcefulness; Generate questions for

  improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets

  others' attention.

• Judgment

  – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains

  reasoning for decisions; Includes appropriate people in decision‑making process; Makes timely decisions.

Qualification Requirements

Education and Experience: High School Diploma with 2 years of experience or a bachelor’s degree with 1 years of experience or a master’s degree in social work or related field with internship plus six or more months experience in Case management.

Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals.

Math Ability: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percentage and to draw and interpret bar graphs.

Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills: To perform this job successfully, an individual must have a very good knowledge of Word processing software and Excel spreadsheet software.

Driving: Clear California Driver’s License (Must allow DMV check before hire with monitoring throughout employment) a working vehicle and proof of current vehicle insurance as required in the driving policy.

Certificates and Licenses: No certifications needed.

Supervisory Responsibilities: This job has no supervisory responsibilities.