Community Standards Manager

Southern New Hampshire University; Manchester (NH); Hybrid; USD 55,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision plans

Paid time off

Retirement plan

Free tuition

Parental leave

Wellbeing resources

Job summary

Southern New Hampshire University is seeking a Community Standards Manager to work with faculty, staff and students to manage violations of the Academic Integrity Policy and Student Code of Conduct, educating on policies, coordinating reviews, and communicating resolutions.

This hybrid role in Manchester, NH requires a bachelor’s degree and 3+ years in related fields; strong communication, regulatory knowledge, and case-management experience; MS Office and conduct software proficiency are

Qualifications

• Bachelor’s degree and 3+ years of work experience in related field (e.g., conflict resolution, law or justice studies, risk management, student affairs).
• Ability to prioritize work, adapt to evolving priorities, balance competing needs, and meet deadlines.
• Experience and/or training in managing conflicts between individuals and groups in higher education.
• Strong communication, conflict management, and problem-solving skills.
• Working knowledge of higher education laws, compliance and regulatory issues; ability to analyze complaints objectively.
• Excellent written English for sanctions letters, case files and correspondence.
• Proficiency with Microsoft Office and case-management systems.

Responsibilities

• Research and review student conduct and academic integrity cases as submitted by faculty, staff, and students.
• Track progress and trends for conduct and academic integrity cases; maintain case files and summaries in the database.
• Present case summaries and recommendations with appropriate detail to leadership when needed.
• Coordinate complex academic integrity and student conduct hearings with appropriate parties.
• Communicate with students and other constituencies with sensitivity; deliver outcomes to students.
• Interpret and explain the Code of Conduct and Academic Integrity Policy and related policies.
• Meet with students in person or virtually to review concerns and resolve conduct and integrity matters.
• Assign and track educational sanctions; follow up to ensure sanctions are met.
• Coordinate support for Title IX reports with Title IX and Equity Officer and other offices.

Skills

Conflict resolution

Communication

Problem solving

Microsoft Office

Case management

Regulatory knowledge

Education

Bachelor's degree

Tools

Case Management System

Conduct software

Job description

Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us — and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you.

This position will be partially based in the following office location: Manchester, NH. For hybrid roles, employees must be able to commute to Manchester, NH on a regular basis.

The Opportunity

The Community Standards Manager works with faculty, staff, and students to manage, track, and resolve violations of the Academic Integrity Policy and the Student Code of Conduct. You will ensure that students, faculty, and staff are educated about conduct, academic integrity policies, and all associated judicial procedures, educates students on their civil, ethical, individual, and social rights and responsibilities as a member of the university community, coordinates any required reviews or hearings, works with departments across the institution to research cases, communicates with students about resolutions and any sanctions, and follows-through with students to finalize conduct cases. The Community Standards Manager shares trends and concerns with leadership and identifying potential solutions. You will report to the Director of Community Standards. This is a dual-place role working on campus and a cover letter is required for consideration.

Responsibilities

• You will research and review student conduct and academic integrity cases as submitted by faculty, staff, and students.
• You will track progress and trends for both conduct and academic integrity cases and maintain case files and case summaries in database.
• You will present case summaries and recommendations with appropriate level of detail to leadership when needed.
• You will coordinate complex academic integrity and student conduct hearings with appropriate parties.
• You will communicate with students and other constituencies using sensitivity throughout the review or investigative process and deliver outcome to student.
• You will use judgement and discretion when identifying appropriate action for formal resolution with university policies and procedures.
• You will interpret and explain the Code of Conduct and Academic Integrity Policy, and other related policies for members of the university community.
• You will meet with students in person or virtually when needed to review concerns raised and resolve academic integrity and student conduct concerns.
• You will assign and track educational sanctions when appropriate.
• You will follow-up with students to ensure any sanctions are met.
• You will coordinate support for and case management of Title IX reports, in conjunction with the university Title IX and Equity Officer and other university offices, including the adjudication of reports filed.
• You will work with university leadership to improve the student experience by bringing forward recommendations for student programming, education, resources, etc., focused on academic integrity and professional conduct in the classroom.
• You will understand SNHU culture around topics such as judgement, communication, impact, innovation, passion, and selflessness while demonstrating these skills in the work they do and the service they give to our students.
• You will work as a member of a team with a willingness to support the overall success of the team.
• Attendance and punctuality are necessary for success in this role.
• You will have other duties and responsibilities as assigned.

What we're Looking For

• Bachelor's degree and 3+ years of work experience in related field (e.g., conflict resolution, law or justice studies, risk management, student affairs, etc.).
• Ability prioritize work, adapt to evolving priorities, balance competing needs, and effectively meet departmental deadlines.
• Experience and/or training in managing conflicts between individuals and groups in student affairs/higher education.
• Strong communication, conflict management, and problem-solving skills.
• Must have a working knowledge of relevant higher education laws, compliance issues, and regulations and the ability to objectively analyze complaint information within the context of organizational policies and procedures and external regulations.
• Demonstrated use of the rules of Standard English grammar to write concise, analytical, and accurate correspondence, sanctions letters, case files, and other documents.
• Proficient in Microsoft Office suite Word, Excel, PowerPoint, and Case Management System.
• Experience with conduct related software for managing cases.

We believe real innovation comes from inclusion - where different experiences, perspectives and talents are celebrated.

So if you're wondering whether SNHU is right for you, take the leap and apply. You might be just the person we’re looking for.

If you have a disability and require a reasonable accommodation to fully engage in any part of the application or hiring process, please complete the Accommodation Request form or contact us at 603-626-9447. A member from the Employee Accommodation Support Center will be in contact with you within two business days to discuss your request.

Compensation

The annual pay range for this position is $54,751.00 - $87,620.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations. We expect this position to be hired in the following target hiring range $60,500.00 - $81,854.00.

Exceptional Benefits (because you’re exceptional)

You’re the whole package. Your benefits should be, too. As a full-time employee at SNHU, you’ll get:

• High-quality, low-deductible medical insurance
• Low to no-cost dental and vision plans
• 5 weeks of paid time off (plus almost a dozen paid holidays)
• Employer-funded retirement
• Free tuition program
• Parental leave
• Mental health and wellbeing resources