Community Specialist, Channel Retail

Apple Inc.; Rockland (DE); On-site; USD 42,000 - 56,000; Full time

Job summary

Apple Inc. in Rockland, Delaware seeks a Community Specialist to grow relationships with partner resellers and deliver exceptional customer experiences.

You will travel to multiple stores, conduct demonstrations, educate customers and partners, and help maintain Apple merchandising standards. Ideal candidates have 1–2 years of sales or customer-facing experience, a passion for technology, and strong communication skills to influence decisions and build trusted partnerships in a fast-paced retail

Qualifications

• 1–2 years of related sales or customer-facing experience.
• Passion for helping customers understand how Apple technology enriches lives.
• Curiosity for continuous learning and sharing knowledge with others.
• Ability to educate, inspire, and influence across multiple stores.

Responsibilities

• Represent Apple within partner stores and build relationships with multiple retailers.
• Sell directly to customers and drive influence through product demonstrations.
• Provide an outstanding customer experience and maintain Apple merchandising standards.
• Conduct in-store trainings and share insights with Apple teams to improve journeys.
• Travel to stores within the community and provide timely feedback on visits.

Skills

Sales

Customer relationships

Training delivery

Merchandising

Product demonstrations

Job description

Rockland, Delaware, United States Sales and Business Development

Imagine what you could do here. The people here at Apple don’t just create products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.As a Community Specialist, you will demonstrate your passion for Apple, sales, and growing relationships with multiple partner resellers. You will create excitement and build knowledge around Apple through training and demonstrations by traveling to different stores within your community to deliver outstanding customer experiences. You will be a brand ambassador responsible for influencing every aspect of the Apple experience including merchandising and brand standards.In this position, you will work 40 hours per week with occasional overtime and your work schedule will typically run Wednesday through Sunday, however we do require flexibility as this will change based on business needs. To ensure that you are reasonable proximity to your community, you will need to live within 60 miles of the job posting location. You will be required to provide your own reliable and efficient transportation.

Description

In this role, you will:- Represent Apple within multiple partner stores and help customers develop relationships with our brand.- Sell directly to customers, work closely with partners, and create new owners of our products. Your success will be measured on your ability to drive influence even when you are not in the store.- Provide an amazing customer experience by showcasing our products, accessories, and services.- Proactively seek opportunities to expand awareness for new and existing customers.- Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.- Ensure that all Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.- Align with your leader on weekly partner visits.- Provide daily care and inspection of multiple points of sale according to guidelines and elevate issues for timely and effective resolution.- Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.- Distill key themes, nuances, and insights from your store visits and share feedback with other Apple teams.

Minimum Qualifications

• Typically requires a minimum of 1-2 years of related experience
• Passion for helping customers and partners understand how Apple technology can enrich lives
• Curiosity for continuous learning and eagerness to share knowledge with others
• Ability to educate, inspire, and influence others
• Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale

Preferred Qualifications

• High level of integrity, trust, and accountability
• Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
• Effective time management including ability to multitask, organize, and prioritize tasks
• Ambition for driving sales results and recommending Apple solutions is desirable
• Background in direct sales or solution-based selling is a plus

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

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