Community Small Business Program Manager

Scidpda; Seattle (WA); On-site; USD 69,000 - 77,000; Full time

Job summary

SCIDpda is seeking a Community Small Business Program Manager to lead economic development initiatives for CID small businesses. You will manage grants, budgets, and reporting, coordinate outreach via Mailchimp, WeChat, and SMS, and supervise Salesforce data.

Strong multilingual abilities (Cantonese or Mandarin) and collaboration with partners are essential. The role reports to the Director of Community Development and is full-time, non-exempt, with compensation in the $69,000–$77,000 range,

Qualifications

• Must be multilingual with Cantonese or Mandarin
• Strong interpersonal and organizational skills required
• Experience in community development or small business programs preferred

Responsibilities

• Lead the strategy and execution of economic development initiatives supporting CID small businesses
• Manage grants, budgets, deliverables, timelines and reporting requirements
• Oversee Salesforce database management and data quality
• Coordinate outreach to CID businesses via mail, WeChat, SMS and in-person events
• Build relationships with funders and partners to sustain programs

Skills

Cantonese

Mandarin

Tools

Salesforce

Job description

Committed to a culturally diverse work force.

Positions are open until filled.

By mail: SCIDpda Attn: Human Resources PO Box 3302 Seattle, WA 98114

Community Small Business Program Manager

Reports to: Director of Community Development

FSLA Status: Non-exempt, Full-time

Compensation Range: $69,000 – $77,000 annually DOE

General Nature and Scope: SCIDpda is seeking a Community Small Business Program Manager to lead the strategy and execution of economic development initiatives and programs that support small businesses in the Chinatown International District (CID). This role will require working collaboratively with other SCIDpda staff, community-based organizations, and multiple funders to increase small business access to resources, information, and programs. Together with the Director of Community Development, this role shall identify and implement programs based on direct outreach & engagement with small businesses, various community plans, and SCIDpda's strategic plan. This role is highly multilingual (Cantonese or Mandarin required), collaborative, dynamic, and requires strong interpersonal and organizational skills.

The Chinatown International District (CID) in Seattle is one of the few historic pan-Asian business district in the United States that is still an active immigrant gateway. Approximately 350 out of 450 existing businesses are small, family-owned and operated, Chinese, Vietnamese, Japanese, Taiwanese, Korean, Thai, Filipino and Laotian immigrant-founded businesses. Many of these businesses, primarily restaurants and groceries, have been in existence for more than 20 years. These mostly small and immigrant & refugee-owned establishments are an integral factor in preserving, promoting, and developing the CID as a vibrant community and unique ethnic neighborhood.

Essential duties include the following tasks. Other duties may be assigned depending upon project, client, or work flow needs.

1. Program Development and Grant Management
   • a. Identify program direction and goals based on direct outreach & engagement with small businesses, various community plans, and SCIDpda's strategic plan
   • b. Manage grants and their related budgets, deliverables, timelines, and reporting requirements that support small business staffing and programs
   • c. Maintain positive relationships with existing funders and program partners
   • d. Identify and pursue funding opportunities with existing and new funders to sustain SCIDpda's small business program
2. Small Business Outreach, Engagement, and Communication
   • a. Collaborate with partners to gather, synthesize, translate, and disseminate relevant information to businesses via Mailchimp newsletter, WeChat, and SMS
   • b. Conduct in-person, email, phone and text outreach to CID small businesses. Outreach is both strategic, in support of SCIDpda's small business development projects, as well as responsive to business owner needs and issues that arise.
   • c. Track business needs, follow-up actions, referrals, and services provided through the Salesforce small business database
   • d. Create and implement small business engagement framework to measure small business community interest in future projects and programs
3. Salesforce Database Management
   • a. Lead the strategy, development, and maintenance of a small business database on Salesforce
   • b. Manage data quality and create reports to meet grant reporting requirements and show trends
   • c. Work across CID Small Business Relief Team (partnership between SCIDpda, Friends of Little Saigon, and the CID Business Improvement Area) to build/improve tools for data entry and organization, organize data entry events, familiarize staff on database, and provide trainings and demonstrations for staff on how to utilize database and input data
4. Project Management – Manage relationships and logistics with businesses, contractors, and funders to implement various small business initiatives
   • a. Crime Prevention Through Environmental Design (CPTED) Improvement Project: coordinate installation and reimbursement of storefront improvements
   • b. Façade Lighting Improvement Project: coordinate installation lighting improvements, determine scope and strategy for the refurbishment of neon lighting across the CID
   • c. Sound Transit Ballard Link Extension: Organize Sound Transit information sessions for CID business owners with Sound Transit staff. Attend meetings with ST staff and internal strategy meetings.
   • d. Coordinate and provide one-on-one staff outreach and grant application assistance to businesses as needed
5. Establish, strengthen, and maintain positive