COMMUNITY SERVICES WORKER

City of Santa Fe Springs; Bellflower (CA); On-site; USD 16,531,000 - 20,664,000; Part time

Job summary

Bellflower Unified School District is seeking a part-time Community Liaison to connect students and families with school programs, services, and community resources. The role supports attendance, engagement, and academic achievement through direct outreach, home visits, and documentation of activities.

The position operates 3.5 hours per day during the school year, with supervision from an administrator and lead direction from a senior worker.

Qualifications

• Two years of paid or unpaid experience in community services, family support, or student services work with children and families.
• Graduation from high school or equivalent.
• Some positions may require bilingual proficiency in a designated second language.

Responsibilities

• Serves as liaison between the assigned school site and families of enrolled students, relaying information regarding school standards, requirements, policies, procedures, and District programs.
• Conducts outreach to families in support of site attendance, registration, and enrollment activities, including contact regarding chronic absenteeism and non-enrollment.
• Communicates with families by telephone, written correspondence, and home visits, concerning student attendance, behavior, academic requirements and progress.
• Identifies school and community resources appropriate to student and family needs; refers families to social service agencies, community organizations, and public offices.
• Provides ongoing case management for referred students and families, including follow-up on established plans and coordination with social service agencies.
• Promotes family participation in school activities, parent education classes, and advisory councils
• Interprets and translates for families and staff as assigned.
• Updates and maintains contact records, referral documentation, databases, forms, and related data; compiles and prepares reports as needed to support program and administrative activities.
• Prepares and distributes correspondence, certificates, notices, and informational materials to families.
• Participates in School Attendance Review Board (SARB), Student Attendance Review Team (SART), Student Study Team (SST), and other site and District meetings; attends workshops, trainings, and conferences as assigned.
• May operate a vehicle to travel to school sites, community events, and family homes.
• Conducts home visits and travels to school sites, family homes, and community locations to meet with students and families.
• Performs related duties as assigned.

Skills

Oral communication

Written communication

Interpersonal skills

Confidentiality

Bilingual proficiency (optional)

Education

High school diploma or equivalent

Job description

Description

Make a direct impact on students and families! Join Bellflower Unified School District and help connect families with the resources, support, and school services they need to thrive.

This is a 9-month position working 3.5 hours per day during the school year. Under general supervision, serves as a liaison between an assigned school site, the District, and the community to strengthen student attendance, engagement, and academic achievement; connects students and families with school programs, District services, and community resources.

DISTINGUISHING CHARACTERISTICS

This classification is characterized by direct, individualized outreach and support to students and families at an assigned school site, including case management and referral to school, District, and community resources.

It is distinguished from the Community Services Worker - Lead in that the Lead coordinates family support programming on a District-wide basis, develops resource partnerships, serves as the primary point of contact with external agencies, and provides lead direction and technical guidance to positions in this class.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from a designated administrator. Receives lead direction and technical guidance from the Community Services Worker - Lead. This position does not exercise supervisory authority.

Examples of Duties

• Serves as liaison between the assigned school site and families of enrolled students, relaying information regarding school standards, requirements, policies, procedures, and District programs.
• Conducts outreach to families in support of site attendance, registration, and enrollment activities, including contact regarding chronic absenteeism and non-enrollment.
• Communicates with families by telephone, written correspondence, and home visits, concerning student attendance, behavior, academic requirements and progress.
• Identifies school and community resources appropriate to student and family needs; refers families to social service agencies, community organizations, and public offices.
• Provides ongoing case management for referred students and families, including follow-up on established plans and coordination with social service agencies.
• Promotes family participation in school activities, parent education classes, and advisory councils
• Interprets and translates for families and staff as assigned.
• Updates and maintains contact records, referral documentation, databases, forms, and related data; compiles and prepares reports as needed to support program and administrative activities.
• Prepares and distributes correspondence, certificates, notices, and informational materials to families.
• Participates in School Attendance Review Board (SARB), Student Attendance Review Team (SART), Student Study Team (SST), and other site and District meetings; attends workshops, trainings, and conferences as assigned.
• May operate a vehicle to travel to school sites, community events, and family homes.
• Conducts home visits and travels to school sites, family homes, and community locations to meet with students and families.
• Performs related duties as assigned.

Knowledge And Abilities

Knowledge of:

• Community resources, social service agencies, and public offices serving students and families
• School objectives, programs, and requirements
• Operation of office equipment and recordkeeping techniques
• Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Values, needs, and concerns of culturally diverse students and families
• Interviewing techniques for gathering information
• Applicable federal and state laws, codes, and regulations governing pupil attendance, enrollment, and student records

Ability To

• Provide families and District staff with information and referral assistance regarding student attendance, behavior, academic progress, and available health services.
• Recognize when students or families would benefit from referral to school or community resources.
• Operate a computer and standard office equipment.
• Maintain detailed and accurate records and prepare reports.
• Communicate both orally and in writing.
• Maintain confidentiality and work with discretion.
• Establish and maintain effective working relationships with community partners, students, parents, and District staff.
• Explain District policies and school program procedures to students, parents, and District staff.
• Maintain current knowledge of program rules, regulations, requirements, and restrictions.
• Model communications and interactions that respect and include individuals of all languages, abilities, religions, and cultures.

Typical Qualifications

Experience: Two (2) years of paid or unpaid experience in community services, family support, or student services work with children and families.

Education: Graduation from high school or equivalent.

Supplemental Information

Working Conditions

• Work is performed in a standard office environment with frequent interruptions.
• The position may require travel to school sites and community events.

Physical Demands

• Dexterity of hands and fingers to operate a computer keyboard.
• Sitting and standing for extended periods of time.
• Hearing and speaking to exchange information in person, in group settings, and on the telephone
• Seeing to read a variety of materials and use a computer screen

Additional Requirements/Information

Some positions in this classification may require bilingual proficiency in a designated second language. Bilingual proficiency will be verified through District-administered testing.

A valid California driver's license and the availability of private transportation or the ability to obtain transportation between job sites may be required.

We offer comprehensive benefits to full-time employees, including medical, dental, vision, retirement, deferred compensation, flexible spending accounts, voluntary life insurance, disability, holidays, vacation, and sick leave. Part-time employees working at least 20 hours per week (4 hours per day) are eligible for pro-rated benefits based on hours worked.

01

Which statement below best describes the highest level of education you have completed?

• Some High School
• High school graduate, diploma or the equivalent (GED)
• Some college (less than 60 units)
• Associate degree or at least 60 semester units
• Bachelor's degree
• Master's degree
• Professional degree
• Doctorate degree

02

How many years of paid or unpaid experience do you have providing community services, family support, or student services to children and families?

• No experience
• Less than 1 year of experience
• 1 year but less than 2 years of experience
• 2 years but less than 3 years experience
• 3 or more years of experience

03

In which setting did you gain most of your experience supporting children and families?

• K–12 school or school district
• Community or social service agency
• Government or public agency
• Nonprofit organization
• Child care or youth program
• Other related setting
• No related experience

04

Which option best describes your experience working directly with students and families?

• No experience
• I have limited experience assisting students or families.
• I have regularly provided information or basic assistance to students and families.
• I have regularly assessed student or family needs and provided individualized assistance, referrals, or follow-up services.
• I have extensive experience independently supporting students and families with multiple or complex needs, coordinating services, and monitoring outcomes.

05

Based on your community services, family support, or student services experience, please provide details for your MOST RELEVANT positions. For each position, include: (a) Job Title: (b) Organization/Agency Name: (c) Key Relevant Duties: (d) Employment Period: (From MM/YYYY to MM/YYYY) If you have no relevant experience in this area, enter "N/A".

06

Describe a specific time when you identified a need or barrier affecting a student or family and helped connect them with appropriate support or resources. What actions did you take, how did you follow up, and what was the outcome?

07

This position may require bilingual proficiency in Spanish. Are you able to speak, read, and write in Spanish?

• Yes
• No
• Required Question