Community Service Representative - STOP

HealthRIGHT 360; San Diego (CA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

HealthRIGHT 360 is seeking a Community Service Representative II to support CDCR clients with case management, referrals, and reentry services. You will screen, assess, and connect individuals to community resources, and help them progress toward independent, crime-free living.

You will maintain CMPs, coordinate placements, ensure accurate records, and collaborate with a multidisciplinary team while traveling to community-based sites as needed.

Qualifications

• Experience working with CDCR or similar criminal justice population.
• SUD treatment/recovery program experience.
• First Aid and CPR certification within 30 days of employment.
• Ability to maintain data integrity and confidentiality.

Responsibilities

• Maintains an average caseload of CDCR clients; develops CMPs and tracks progress.
• Assesses and coordinates placements into community providers; coordinates transportation.
• Files and documents case notes in accordance with policies and external requirements.
• Travels to CBPs and conducts outreach; assists in training new hires.

Skills

Criminal justice population

SUD treatment experience

First Aid & CPR certified

Driver's license

Microsoft Office

Education

Bachelor’s degree in social work, psychology, or related field

High school diploma with SUD certification

Tools

Microsoft Office

Job description

JOB SUMMARY

HealthRIGHT 360, a family of programs, is located across 13 different counties in California. HealthRIGHT 360 provides an array of medical and behavioral health services to some of the most vulnerable populations, ranging from primary care, mental health services, detox, substance use disorder treatment in both residential and outpatient settings, and transitional services for the criminal justice population.

The Specialized Treatment for Optimized Programming (STOP) Area Six Program connects California Department of Corrections and Rehabilitation inmates and parolees to comprehensive, evidence-based programming and services during their transition into the community, with priority given to those participants who are within their first year of release and who have been assessed to as a moderate to high risk to reoffend. Area Six includes San Diego, Orange, and Imperial counties. STOP subcontracts with detoxification, licensed residential treatment programs, outpatient programs, professional services, and reentry and recovery housing throughout the program area to assist participants with reentry and recovery resources.

The Community Service Representative (CSR) II works with a multidisciplinary team to provide casework, assessment, referral, placement, and reentry services to the California Department of Corrections and Rehabilitation (CDCR) population in collaboration with the Community Transition Program (CTP), and other General Population (GP) inmates scheduled for release from CDCR institutions. CSR II assists clients in navigating the needed services to reach health and recovery. The CSR II screens and manages clients from the intake process for placement into Community-Based Providers (CBP), through treatment, and into the final stages towards an independent, crime-free lifestyle. CSR II maintains proper documentation in compliance with CDCR and HealthRIGHT 360’s policies and procedures to satisfy internal and external evaluating requirements.

KEY RESPONSIBILITIES

Case Management Responsibilities: Maintains an average assigned caseload of twenty-five (25) CDCR clients, or more depending on needs. Provides learning experience opportunities and offers clinical support to assist clients in meeting their treatment goals. Develops Case Management Plans (CMP) for clients. Develops and monitors clients’ progress relative to their CMP through all of phases of the program and links them to both internal and external resources based on their treatment needs. Maintains progress notes in clients’ files. Keeps AOR apprised of clients’ progress and develops exit and aftercare plans. Assists with appropriate referrals to community programming. Assists in development of transition plans and keeps CDCR Releasing Institution staff apprised of the community transition plan. Travels to CBPs, sometimes requiring overnight stays, to provide outreach, case management, and assessment services. Corresponds with AOR and assigns authorization for readmissions and client transfers. Assists with training of new hires.

Placement Responsibilities: Assesses, schedules, and coordinates placements of referrals into appropriate community placements. Coordinates transportation with Transportation Coordinator. Matches inmates to the appropriate level of care within a network of sub-contracted CBPs. Screens paperwork for possible obstacles to treatment provision. Receives transitional plans from CDCR and County institutions. Conducts daily communication with Parole Agents. Conducts STOP outreach presentations within the community and various prison yards as needed, at times requiring overnight stays, to educate inmates on resources available upon release. Coordinates with other STOP Areas for referrals outside of STOP Area 6. Identifies community capacity needs. Revises and submits placement requests.

Documentation Responsibilities: Maintains accurate and comprehensive files on prospective and current clients. Maintains accurate records by entering data into various electronic systems in accordance with guidelines established by HealthRIGHT 360 and/or CDCR to satisfy internal and external evaluating requirements. Helps ensure the accuracy, confidentiality and timeliness of all incident reports submitted. Contacts CBPs to request timely and sufficient reports. Reports urgent incidents to supervisor. Contacts AOR for additional information as needed.

And perform other duties as assigned.

QUALIFICATIONS

• Bachelor’s degree in social work, psychology, or related field OR high school diploma or equivalent with valid substance use disorder (SUD) registration/certification.
• Minimum 2 years’ experience working with criminal justice population.
• SUD treatment/recovery program experience.
• First Aid and CPR certified within 30 days of employment.
• Possess a valid CA driver’s license.
• Familiarity with community corrections systems and current community corrections practices.
• Familiarity with community-based programs.
• Ability to enter data into various electronic systems while maintaining the integrity and accuracy of the data.
• Computer literacy and proficiency in Microsoft Office.
• Integrity to handle sensitive information in a confidential manner.
• Ability to work cooperatively with a multidisciplinary team and to work with clients of diverse ethnic and cultural backgrounds.
• Ability to work within a frequently changing project scope while maintaining overall direction and structured priorities.
• Bilingual preferred.