Community Service Officer

Foothill-De Anza Community College District; Los Altos (CA); On-site; USD 64,000 - 85,000; Full time

Benefits offered by this job

Excellent benefits

ACE union

Paid training and certifications

On-site work

Job summary

The Foothill-De Anza Community College District is seeking a Community Service Officer to patrol District campuses, enforce parking regulations, and respond to safety incidents. The role emphasizes public safety, incident reporting, and coordination with multiple departments to maintain a secure campus environment.

Starting salary is $5,695.57 per month, with a full range up to $7,615.10 per month. This is a full-time, in-person position with excellent benefits and a continuous closing date.

Qualifications

• English grammar, spelling, vocabulary, and punctuation
• Basic safety practices and principles
• Proficient with basic computer use
• Organizational skills
• Ability to work with diverse community college population

Responsibilities

• Patrol campus to provide security support and deter crime
• Enforce parking regulations and traffic laws; issue citations as warranted
• Respond to emergencies and public safety situations
• Maintain accurate incident reports and logs; assist with investigations
• Coordinate with departments for events and campus notices

Skills

English grammar

Communication

Customer service

Safety awareness

Bilingual or English proficiency

Education

Associates degree or higher in related field

POST certificate in Traffic

Job description

Community Service Officer

Location: District, CA

Job Type: Full Time - Classified

Salary: $5,695.57 - $7,615.10 Monthly

Job Number: 26-009 (R05362; R05366)

Closing: Continuous

Bargaining Unit: ACE

Department: District Police

DESCRIPTION

Closing Date: 09/21/26*

*For full-consideration, all application packets must be received by 11:59 pm on the closing date.

Salary Grade: C1-45

Starting Salary: $5,695.57 (per month) plus excellent benefits

Full Salary Range: $5,695.57 - $7,615.10 (per month)

The Foothill-De Anza Community College District is currently accepting applications for the classified position above.

The Foothill - De Anza Community College District does not have a remote work policy. All employees are expected to be available to work in person and on-site per the requirement of the department.

The Foothill-De Anza Community College District does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews. All interviewing costs incurred will be the responsibility of the applicant.

ABOUT THE DISTRICT

Foothill - De Anza Community College District, composed of two colleges and an education center, is one of the top performing districts in both California and the United States, and one of the largest, ranking seventh in size among the state's 72 districts, serving more than 58,500 students per year and with an operating budget of $180M unrestricted general fund. Consistent with its mission, the District has a strong commitment to equity and inclusion and incorporates those values in its policies, procedures, and operations, and in its leadership and service to students and the community. Publicly supported and locally oriented, the District fills an essential role in workforce development, continuing education, and skills preparation to meet the changing demands of the highly diverse surrounding population and business communities. The District's students and more than 2,000 faculty and staff enjoy an unparalleled quality of life in an ideal climate, with physically pristine and fiscally sound campuses that have earned their reputation for academic excellence.

Foothill - De Anza Community College District Mission Statement:

The mission of the Foothill-De Anza Community College District is student success and educational excellence. The district and its colleges provide access to affordable, quality educational programs and services that develop a broadly educated and socially responsible community that supports an equitable and just future for California and the global community. Every member of our district contributes to a dynamic instructional and learning environment that fosters student engagement, equal opportunity, and innovation in meeting the various educational and career goals of our diverse students. Foothill-De Anza is driven by an equity agenda and core values of integrity, inclusion, care for our students' well-being, and sustainability.

DEFINITION

Under general supervision, patrols parking lots, parking areas, and traffic movement within and around the District campus; enforces District parking regulations; provides general information and assistance to the public; and performs related duties as assigned.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from the Chief of Police or their designee. Exercises no direct supervision over staff.

CLASS CHARACTERISTICS

This is a journey-level class that promotes safety and control on campus and performs enforcement of parking regulations duties for the District. Incumbents receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.

EXAMPLES OF TYPICAL FUNCTIONS (Illustrative Only)

1. Patrols the District campus, including buildings, facilities, grounds, and other property to provide security support, deter crime, and maintain a safe environment for students, staff, and faculty.
2. Performs traffic control; enforces parking and related traffic ordinances; issues citations if warranted; assists in the safe parking and movement of vehicles; serves as officer in charge for traffic accidents.
3. Responds to a variety of emergency and public safety situations.
4. Maintains accurate records, log sheets, and files; prepares reports related to burglaries, petty theft, lost and found items, traffic accidents, suspects, injury and other criminal activities.
5. Conducts interviews with victims; examines evidence and processes information in computer.
6. Issues smoking citations and checks for prior citations.
7. Coordinates with other departments as needed, including assisting with special events; creates and posts signs throughout the campus to indicate direction, events, notices, or warnings.
8. Responds to questions, disturbance complaints and parking citation complaints from the public; investigates complaints.
9. Assists in conducting computerized fingerprinting (Live Scan Fingerprinting) for District employees and individuals for outside organizations including State credentials, licensing and citizenship.
10. Provides work direction and trains student employees.
11. Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

1. English grammar, spelling, vocabulary, and punctuation
2. Common safety practices and principles
3. Basic Computer skills
4. Organizational skills

Ability to:

• Communicate clearly, effectively, and professionally in English (oral and written), including over the phone and via radio equipment
• Demonstrate sensitivity to, respect for, and understanding of diverse academic, socio-economic, cultural, disability, and background demographics within a community college setting
• Provide high-level customer service and foster positive working relationships with students, staff, faculty, and the public

Field & Emergency Response:

• Operate District patrol vehicles and equipment in a safe and effective manner
• Obtain critical information from individuals in stressful or emergency situations
• Accurately observe, recall, and detail faces, names, physical characteristics, locations, and incident facts
• Conduct basic interviews and investigations regarding crimes, traffic, and related campus incidents
• Perform basic first aid and CPR procedures

Administrative & Technical:

• Analyze situations accurately, identify core problems, evaluate options, and recommend or implement effective courses of action
• Prepare clear, comprehensive, and concise incident reports and documentation
• Use tact, discretion, confidentiality, and independent judgment within established scope of authority, policies, and legal guidelines
• Organize tasks, set priorities, meet deadlines, and handle detailed office support work efficiently
• Proficiently operate computer systems, software applications, and standard business office equipment

MINIMUM QUALIFICATIONS

1. Understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff.
2. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Atypical way to obtain the required qualifications would be completion of the twelfth (12th) grade or equivalent supplemented by college-level.

DESIRABLE QUALIFICATIONS

1. Associates degree or higher in related law enforcement field or customer service
2. Familiarity of structure of Federal and California State Laws

LICENSES AND CERTIFICATIONS

• Possession of, or ability to obtain, a valid California Driver's License by time of appointment.
• Obtain a POST certificate in Traffic 101A and to legally write police reports and non-injury traffic accidents within one year of employment.
• Obtain and maintain American Red Cross First Aid and CPR certification.

PHYSICAL DEMANDS

Must possess the mobility and physical strength and stamina to respond to emergency situations and accidents; to operate a motor vehicle and to visit various District and meeting sites; vision to read printed materials and a computer screen; and hearing and speech to communicate in person, before groups, and over the telephone or radio. The job involves fieldwork requiring frequent walking on uneven terrain, climbing and descending structures to identify problems or hazards. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate various equipment and devices. Positions in this classification frequently bend, stoop, kneel, reach, and climb to perform work and inspect work sites. Employees must possess the ability to lift, carry, push, and pull materials and objects weighing up to 50 pounds. Reasonable accommodations will be made for individuals on a case-by-case basis.

ENVIRONMENTAL CONDITIONS

Employees work indoors and outdoors, and are exposed to loud noise levels, cold and hot temperatures, inclement weather conditions, vibration, chemicals, mechanical and/or electrical hazards, and hazardous physical substances and fumes.

WORKING CONDITIONS

Must be able to pass a detailed background investigation, physical examination, an in-depth interview with the Chief of Police and the Board. Employees must pass a psychological evaluation and polygraph evaluation. Must be able to work extended shifts or be called back in emergency situations and work with exposure to difficult circumstances, including exposure to dangerous situations.

APPLICATION PACKET

1. A District on-line application on http://hr.fhda.edu/careers/. In the application, you will provide information, which demonstrates your understanding of, sensitivity to, and respect for the diverse academic, socio-economic, ethnic, religious, and cultural backgrounds, disability, and sexual orientation of community college students, faculty and staff. Additionally, you will be asked to explain how your life experiences, studies or work have influenced your commitment to diversity, equity and inclusion.
2. A cover letter addressing your qualifications for the position.
3. A current resume of all work experience, formal education and training.

For full-consideration, all required application materials must be included in your application packet and must be received by 11:59pm on the closing date. We are unable to accept additional, non-required materials, such as reference letters.

Please allow yourself ample time to complete your application and resolve any technical difficulties that may arise with your submission. You may also visit our "Applicant Information" to assist with technical difficulties at http://hr.fhda.edu/careers/a-applicant-instructions.html. We cannot guarantee a response to application questions within 48 hours of the closing date.

CONDITIONS OF EMPLOYMENT

Position: Full-Time, Permanent, 12 months per year

Starting date: As soon as possible upon completion of the search process.

Excellent benefits package which includes medical coverage for employee and eligible dependents, dental, vision care, employee assistance program, long term disability, retirement benefits and basic life insurance. For information on our benefits package that includes medical for employees and dependents, visit our web site: http://hr.fhda.edu/benefits/index.html. In addition, the District is a participating member of the California Public Employees' Retirement System (CalPERS) and the successful applicant would be a member of the Association of Classified Employees (ACE) Union. The current union agreement can be found online at http://hr.fhda.edu/_classified_staff-information.html.

We are happy to assist individuals with disabilities who require reasonable accommodations to complete the employment process, provided that you notify Employment Services no later than the closing date of the announcement. The successful applicant will be required to provide proof of authorization to work in the U.S. The Foothill-De Anza Community College District does not reimburse applicants for travel, lodging or any other costs incurred by applicant to attend interviews. All interviewing costs incurred will be the responsibility of the applicant.

For more information about our application process contact: Employment Services, Foothill-De Anza Community College District, 12345 El Monte Road, Los Altos Hills, California 94022, Email: [e-mail], http://hr.fhda.edu/

Foothill-De Anza Community College District is an equal opportunity employer and actively seeks a diverse pool of qualified applicants. No person shall be denied employment because of ethnicity or race, color, sex or gender, gender identity, gender expression, age, religion, marital status, disability, sexual orientation, national origin, medical condition, or military and veteran status.