Community Service Officer

City of Casselberry; Florida; On-site; USD 36,000 - 52,000; Full time

Job summary

City of Casselberry is seeking a Community Service Officer to support sworn police officers with a range of non-sworn duties. This role covers patrol support, traffic control, and handling of reports and evidence, with responsibilities including interviews, reporting, and community policing activities.

The position requires a high school diploma or GED, with a preferred associate degree in criminal justice or related field and up to one year of related experience.

Qualifications

• High School Diploma or GED required; Associate degree preferred in criminal justice or related field.
• Minimum up to one year experience in law enforcement or related field preferred.
• Valid Florida Driver’s license; MVR background check may be required.

Responsibilities

• Perform non-sworn, non-emergency public safety response duties.
• Prepare and maintain reports and records; handle evidence and property as needed.
• Provide traffic control and school crossing assistance as required.
• Assist sworn personnel, conduct interviews, and support community policing efforts.

Skills

Interviewing

Communication

Microsoft Office

Education

High School Diploma or GED

Associate degree in criminal justice or related field

Tools

Microsoft Office Suite

Job description

The Community Service Officer is responsible to perform a wide variety of specialized and technical non-sworn law enforcement duties in support of the sworn police officers of the City of Casselberry. This position is responsible for but not limited to; areas of patrol, property and evidence, traffic accident investigations, parking violations, and police incident reports not requiring emergency police response. The Community Service Officer performs work independently within established policies and procedures.

1. Performs non-hazardous and non-emergency public safety response calls. (65%)
   1. Responds to non-hazardous and non-emergency calls for service in-lieu of a Police Officer; responds to calls including traffic collisions; interview complainants; prepare necessary criminal and non-criminal police reports including traffic, grand/ petit theft, ID theft, stolen/recovered vehicles, fraud, lost/stolen property, found property, vandalism/graffiti, and burglary reports.
   2. Conducts follow-up investigations of crimes; interviews victims and witnesses; develops leads; searches crime scenes, preserves and collects evidence.
   3. Identifies, documents, preserves, and collects evidence at crime scenes including from general crimes investigated within the scope of own investigation as well as at major crime scenes in support of other personnel; perform latent print discovery collection.
   4. Writes reports in reference to investigations; completes evidence vouchers for evidence and property collected, submits evidence or property into evidence.
   5. Prepares cases for trial and testifies in court proceedings.
   6. Compiles information regarding crimes and other related activities.
   7. Responds timely to customer requests and inquiries.
   8. Facilitates the collection and submission of citizen fingerprints for background checks, name changes, etc.
   9. Provides phone operator services.
2. Performs support duties for sworn personnel. (20%)
   1. Assists with showing photo lineup packets to victims and witnesses, when requested.
   2. Prepares and maintains a wide variety of reports and records.
   3. Generates and distributes victim correspondence letters regarding case status.
   4. Responsible to stock required forms in the office for sworn and civilian officers’ use.
   5. Secures and maintains evidence and associated monitoring and records keeping.
3. Performs general and traffic control. (10%)
   1. Provides traffic control including potentially hazardous situations, traffic accidents, crime scenes, fires, funerals, special events and during power outages and weather related incidents.
   2. Assists school crossing guards with traffic control on designated day(s).
   3. Assists with traffic flow following traffic accidents in the event of a roadway obstruction.
   4. Patrols communities and business parking lots.
4. Additional Duties and Responsibilities (5%)
   1. Performs all duties and responsibilities in a manner consistent with the core values of the City, and consistent with City and Department policies.
   2. Follows safe working practices and has a working knowledge of safety practices and procedures.
   3. Undertakes community oriented police work and assists citizens with such matters as crime prevention, traffic safety, traffic direction, etc.
   4. Completes required or assigned training timely and applies acquired knowledge and/or skills.
   5. Adheres to laws, regulations and policies of the City and of the assigned Department. Follows instructions provided by the supervisor, Department Director or their designee.
   6. Participates in department meetings, staff meetings and other related activities.
   7. Maintains, preserves, retains and disposes of public records pursuant to FS Chapter 119.
5. Emergency Management Role
   1. Participates as a member of the City staff as required to take action in the event of an emergency.
   2. Acts in the assigned role to support the City in disaster preparation and/or disaster recovery efforts as described in the City of Casselberry Management Plan, assigned by supervisor or designee.

(These essential and additional job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related marginal duties as assigned.)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made when requested, to enable individuals with disabilities to perform the essential functions.

1. Education and Training:A High School Diploma or GED is required. Associates degree (AA/AS) from an accredited college or university in criminal justice or related field is preferred.
2. Experience:A minimum of up to one (1) year experience in law enforcement, criminal justice or related field is preferred. A comparable combination of education and experience may be considered.
3. Certificates, Licenses and/or Registrations Required:Must possess and maintain a valid Florida Driver’s license. A Motor Vehicle Record (MVR) check will be made to determine acceptance of past driving record.

D. Security Clearance: Florida Department of Law Enforcement level background clearance.

E. Knowledge, Skills and Abilities:

• Knowledge (basic to intermediate level) of law enforcement theory, principles, and practices and their application to a wide variety of services and programs.
• Knowledge (basic to intermediate level) of standard law enforcement information, communications, and record keeping terminology.
• Knowledge (basic to intermediate level) of principles and techniques of traffic control.
• Knowledge (basic to intermediate level) of principles, practices, and safe work methods used in collecting, processing, logging, storing, and safeguarding evidence, property, and materials including hazardous materials.
• Knowledge (basic to intermediate level) of pertinent federal, state, and local laws, codes, and regulations and department rules, policies and procedures.
• Ability to operate a motor vehicle.
• Ability to conduct effective interviews with victims and witnesses to extract pertinent information.
• Ability (intermediate to advanced level) of Microsoft Office Suite, e.g. Outlook, Work, Excel, and other related programs.
• Ability to learn methods and techniques related to basic police functions including those used in patrol, property and evidence, training, and related functions and programs.
• Ability to understand, interpret and apply pertinent state and local codes, laws, and regulations including and municipal codes.
• Ability to support the Mission of the City of Casselberry: Committed to protect and enhance the quality of life within its community.
• Ability to support the Core Values of the City of Casselberry.
• Ability to support the Vision of the City of Casselberry: A vibrant, affordable, diverse, and progressive community where citizens feel safe, enjoy their neighborhoods, and access their city government.