Community Service Officer

City of Delray Beach; Delray Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

The City of Delray Beach is seeking a paraprofessional to assist Police Officers and the public in various law enforcement activities, including responding to traffic incidents and preparing reports. The role reports to the Patrol Supervisor and involves community policing and collaboration across the city.

Required qualifications include a high school diploma or GED, some public-contact experience, and a valid driver's license.

Qualifications

• High school diploma or GED; completion of a basic police aide program is required or preferred.
• Experience in public contact work or community engagement.
• Ability to pass background checks, polygraph and other screenings.
• Knowledge of city policies and traffic enforcement fundamentals.

Responsibilities

• Respond to and prepare written reports for motor vehicle crashes and delayed crimes.
• Enforce parking and non-criminal traffic laws. Patrol specified areas.
• Respond to and address traffic complaints and/or direct traffic as needed.
• Perform school crossing guard duties.
• Incorporate community policing philosophies in daily interaction with the community.
• Fosters positive employee relations and employee morale on a City-wide basis.

Skills

Public safety awareness

Policy knowledge

Effective communication

Education

High school diploma or GED

Police Service Aide Academy

School Crossing Guard certification (DOT standards)

First Aid and CPR certification

FCIC/NCIC (limited access) certification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

EEO Statement

The City of Delray Beach does not discriminate on the basis of race, color, national origin, sex, religion, age or disability, marital status, family status or sexual orientation in employment or the provision of services

Non-Smoking

The City of Delray Beach is a Non‑Tobacco Workplace. The City will not consider applicants who have used tobacco or nicotine products for a period of at least three months prior to application for employment. The definition of “tobacco or nicotine products” includes but is not limited to, cigarettes, cigars, chewing tobacco, pipes, snuff, e‑cigarettes and nicotine patches or gum.

Veterans' Preference Applies

Veterans' Preference Applies.

Job Description

This is paraprofessional police work aiding Police Officers and the public in various law enforcement activities. This work involves responding to traffic accidents and other incidents, abandoned vehicles, and vandalism. Work is performed under the general direction of the Patrol Supervisor.

Essential Job Duties

• Respond to and prepare written reports for motor vehicle crashes and delayed crimes.
• Enforce parking and non‑criminal traffic laws. Patrol specified areas.
• Respond to and address traffic complaints and/or direct traffic as needed.
• Perform school crossing guard duties.
• Incorporate community policing philosophies in daily interaction with the community.
• Fosters positive employee relations and employee morale on a City‑wide basis.

Minimum Qualifications

• High school graduation or possession of an acceptable equivalency diploma.
• Some experience in public contact work.
• Must possess a valid Driver's License with a good driving record and /or obtain a Florida Driver's License upon hire, if applicable.
• Must successfully complete all background checks including; oral board interview, polygraph examination, psychological exam, credit check, background investigation, pre‑employment physical and drug screening.

Must attain the following certifications upon hire

• Police Service Aide Academy
• School Crossing Guard certification (DOT standards)
• First Aid and CPR certification
• FCIC/NCIC (limited access) certification

Knowledge of the City's policies, procedures, and practices and the operations of the police department. Knowledge of codes and ordinances to be enforced. Knowledge of accident investigations and traffic enforcement. Ability to react quickly and calmly in emergencies. Demonstrated ability to effectively utilize a personal computer and office software such as Microsoft Word, Microsoft Excel, and Microsoft Outlook. Ability to enter and retrieve data accurately using the City's mainframe system or other required application. Ability to work independently and to adhere to established policies and procedures. Ability to establish and maintain effective working relationships with employees and the general public. Ability to communicate effectively in oral and written form. Ability to manage and prioritize routine, specialized and complex assignments and problems utilizing knowledge acquired through prior education, training, and experience. Ability to adapt to an evolving and continually improving environment.

Punctuality and regular attendance

These are essential functions of this position. The position requires working mandatory shift hours including days, late evenings, holidays, weekends, unscheduled overtime as needed and emergency preparedness situations. Personnel are not subject to call‑outs.

The abilities expected of all employees include being able to respond to supervision, guidance and direction of superiors in a positive, receptive manner and in accordance with stated policies, be appropriately groomed and attired so as to present a professional image in accordance with the organization's mission, goals, and policies; report for work promptly and properly prepared at the time and place required by the assignment or orders; notify the appropriate supervisor of intended absences in accordance with stated rules; conform with standards and rules regarding use of accrued time; demonstrate a polite, helpful and courteous manner when engaged in any activity with the public; operate and care for equipment to manufacturer's specifications and/or within the specified parameters; demonstrate an understanding, consideration, and respect of cultural, religious, and gender differences when interacting with the public and colleagues.

Supplemental Information

A comparable combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position, may be substituted for the minimum qualifications.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear, use hands to finger, handle, feel, or operate objects, tools, or controls, and reach with both hands and arms. The employee is occasionally required to walk, bend, stoop and stand. The employee must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. Works inside and outside in various weather conditions. Works in hazardous traffic conditions, works in stressful situations.

SELECTION GUIDELINES

Formal application, rating of education and experience; oral interview and reference check; job related tests might be required. The job description does not constitute an employment agreement with the employer, and requirements of the job change.

Full-time employees of the City of Delray Beach are provided with a comprehensive benefits package that includes paid holidays, sick leave, vacation, health insurance, life insurance, long‑term disability insurance, a defined pension plan, and much more. Benefit coverage varies by employee group.