COMMUNITY SERVICE OFFICER

City of Burbank, CA; Burbank (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

City of Burbank, CA seeks a non-sworn law enforcement support worker to respond to non-emergency calls, prepare reports, and assist sworn personnel. Responsibilities include evidence gathering, traffic control, and public information provision.

Must have basic public safety knowledge and be able to work evenings and weekends as needed. Minimum education is a high school diploma or equivalent with relevant experience in public-facing roles.

Qualifications

• High school graduation or equivalent with 1 year of related law enforcement/administrative support public contact experience.
• Must be able to work outside normal hours including evenings, weekends, and holidays.
• Knowledge of public safety laws, reporting procedures, and proper recordkeeping.

Responsibilities

• Respond to non-emergency calls and provide law enforcement support.
• Prepare detailed reports, gather and analyze evidence, and maintain case files.
• Issue citations for parking violations and complete vehicle impound procedures.
• Provide traffic control and assist at emergency scenes and civic events.
• Interview victims, witnesses, and other parties; provide information to the public.

Skills

Customer service

Reporting skills

Attention to detail

Education

High school diploma or equivalent

Tools

Computers

Job description

OPEN COMPETITIVE RECRUITMENT

Open to all qualified candidates.

Tentative examination dates for this recruitment:

• Week of 11/02/26 - Written examination
• Week of 11/16/26 - Oral examination

Dates may change due to unforeseen circumstances. Candidates who pass each phase of the recruitment process will be notified of the official examination dates.

Under general supervision, to perform a variety of law enforcement support duties in the capacity of a non-sworn, non-peace officer; to respond in a non-emergency manner to calls not requiring immediate law enforcement response, including automobile accidents and property crimes; and perform related work as required.

Performs complex paraprofessional field and office support work that require application of knowledge of law enforcement policies and procedures; prepares crime, incident, and collision reports not requiring the authority of a sworn peace officer; gathers, analyzes, and evaluates facts and evidence, and reaches sound conclusions; issues citations for parking violations and completes vehicle impound procedures; uses a two-way radio for routine and emergency communication and to report irregular or hazardous conditions; provides traffic control and assistance at emergency scenes and civic events; interviews victims, witnesses, and other parties; takes and properly saves evidentiary photographs; prepares detailed reports, letters, and other routine office correspondence; completes logs and records; presents testimony in depositions and court proceeding as necessary; acts as a liaison with personnel from other departments and agencies; provides information to the public; enters, maintains, and updates confidential information in case files; may be required to work evenings, weekends, holidays, and overtime; drives on City business.

Employment Standards:

• Knowledge of - principles, practices, and procedures of a modern law enforcement agency; applicable federal, state, and local laws, codes, ordinances, rules and regulations; investigative procedures and practices; principles and practices of professional and effective customer service; spelling, grammar, and punctuation.
• Skill in - operating modern computers and related software; preparing clear, concise, and accurate reports and documents with all required supporting information and materials; personal organization, self-discipline, and dependability; testifying credibly in court and giving depositions when required.
• Ability to - read, interpret, apply, and explain applicable public safety laws, regulations, department policies, and the California Vehicle Code (CVC); provide support to sworn police personnel; conduct investigations and solicit information; effectively respond to questions and inquiries about department policies; explain a variety of parking regulations when requested; issue citations when violations are observed; analyze situations and respond with a reasonable course of action; maintain a rational and calm demeanor in assessing problems and determining the course of action in emergency or stressful situations; maintain accurate records; prepare clear and concise written reports; follow oral and written directions, instruction, and orders; complete research and evaluate data and comprehensive reports; communicate effectively, both orally and in writing; make independent judgement and decisions based on standard policy and procedures; establish and maintain effective working relationships with supervisors, fellow employees, and the public.

Education/Training:

Graduation from high school or equivalent and one year experience in law enforcement, code enforcement, police administrative support work, or a recognized police explorer or cadet program involving frequent public contact.

Age:

Must be at least 18 years of age at time of appointment.

Special Conditions & Requirements:

Must be able to work outside of normal work hours, including evenings, weekends, holidays, and overtime as service needs dictate.

License & Certificates:

A valid California Class "C" driver's license or equivalent at time of appointment. State of California Law Enforcement Telecommunications System (CLETS) Less than Full Access, and Peace Officer Standards and Training (POST) Basic Accident Investigation Training certificates within six months of appointment. All required licenses and certificates must be maintained throughout employment in this classification.

Desirable Qualifications:

An associate degree in administration of justice, criminal justice, or a closely related field preferred. Work experience with a POST-certified law enforcement agency preferred.