Community Service Officer

Brigham and Women's Hospital, Inc.; Boston (MA); On-site; USD 32,000 - 45,000; Full time

Job summary

Brigham and Women's Hospital, Inc. is seeking a full-time security professional to patrol hospital areas, respond to incidents, investigate potential threats, and assist in emergencies.

The role emphasizes strong communication, de-escalation, and teamwork in a fast-paced medical setting. Ideal candidates have a criminal justice background or related experience, BLS certification, and relevant security credentials.

Qualifications

• Bachelor's Degree in Criminal Justice preferred.
• Licenses: Class D Driver's License (state) - HR/Generic preferred.
• Basic Life Support (BLS) certification - issued by various providers.
• CHSO certification - International Association for Healthcare Security and Safety preferred.
• CHSS supervisory certification - IAHSS preferred.
• Experience in hospital, security/police, emergency medical or customer services.
• 3-5 years experience preferred.

Responsibilities

• Patrol assigned areas, focusing on high-risk zones to prevent theft, injuries or damages.
• Investigate thefts, misconduct, or emergencies; restrain individuals if necessary and coordinate with law enforcement.
• Prepare and submit written incident reports; log all events accurately.
• Dispatch security personnel using integrated systems and coordinate responses to incidents.
• Participate in medical emergencies; assist in restraining patients as needed.
• Protect dignitaries and manage traffic flow for safety; may assist in court proceedings.
• Contribute to departmental committees and work in teams as required.

Skills

Interpersonal communication

Customer service

De-escalation

Multitasking

Problem solving

Analytical thinking

Writing skills

Active listening

Teamwork

Computer skills

Education

Bachelor's Degree in Criminal Justice preferred

Tools

Security systems

Dispatcher systems

Database software

Job description

Site: The Brigham and Women's Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.Job Summary1 PM to 9 PM, Monday-FridaySummary:Provides a safe and secure environment for hospital patients, visitors, and employees by enforcing hospital security regulations and by continuously watching for and reporting potential safety hazards and unusual occurrences in a timely manner through patrol of assigned areas. Investigate complaints or potential criminal conduct; assist in restraining patients as necessary; provide protective services. Possesses and exhibits excellent customer service skills. If applicable, responsible for the arrest of criminal suspects under the authority of State Special Police license.Does this position require Patient Care? YesEssential Functions:-Patrols assigned areas, giving particular attention to those areas where security problems have occurred.-Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries or damages to Hospital property, patients, visitors and employees.-Maintains strict confidentially standards at all times.-Investigates thefts, shortages and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notifies appropriate law enforcement agencies of potential/real civil or criminal misconduct and detains suspicious individuals as appropriate; when authorized will make arrests as appropriate; participates in subsequent courtproceedings as required.-Prepares and submits written reports in a complete and accurate manner; makes notations in log of all incidents; keeps Supervisor informed at all times.-Maintains accountability for valuables/property and forms of evidence coming into incumbent's custody; ensures safekeeping; maintains documentation.-Performs as Dispatcher utilizing “state of the art” integrated security systems; radio dispatches personnel to respond to occurrences and phone calls for assistance; provides and maintains documentation.-Participates in assistance with workplace and domestic victims; responds tomedical emergencies; when authorized assists in the restraint of patients; involved in the protection of dignitaries; controls pedestrian and vehicular traffic.-Voluntary participation in various departmental committees, task forces, and teams.QualificationsEducation Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Basic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Basic Officer Certification [CHSO] - International Association for Healthcare Security and Safety preferred Supervisory Certification [CHSS] - International Association for Healthcare Security and Safety preferred Personal Drivers License (New Hampshire) - New Hampshire Division of Motor Vehicles preferred MGH Security RMV Check/Registry of Motor Vehicles Driving Report - MGB Internal preferred Experience Experience in hospital, security/police, emergency medical or customer services preferred 3-5 years preferred Knowledge, Skills and Abilities - Strong interpersonal communication and customer service skills. Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the trust and respect of others. - Ability to deal with and effectively deescalate anxious/stressed people and manage aggression. - Works effectively both independently and in teams. Able to multitask. - Strong problem-solving skills. - Critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. - Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative, and flexible. - Displays positive image, tact, and diplomacy, active listening, articulate. - Demonstrates the understanding of community policing, risk analysis and crime prevention concepts and practices. - Strong writing skills to provide and maintain documentation to support data. - Intermediate computer skills: typing and use of database software.Additional Job Details (if applicable)Remote TypeOnsiteWork Location10 Vining StreetScheduled Weekly Hours40Employee TypeRegularWork ShiftEvening (United States of America)Pay Range$23.34 - $33.37/HourlyGrade5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.EEO Statement:2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.Mass General Brigham Competency FrameworkAt Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.