Community Service Aide - 28 Hours Weekly

City of Concord; Concord (NH); On-site; USD 290,000 - 318,000; Full time

Job summary

The City of Concord, NH is seeking a Police Department Administrative Support role to assist with routine clerical tasks, record keeping, and public information under supervision.

This position supports the Community Services and Operations divisions, handling documents, basic traffic duties, and coordination of supplies while ensuring accurate reporting and data entry.

Qualifications

• High School Diploma or equivalent or combination of education, training and experience demonstrating knowledge, skills and abilities.
• Valid State of New Hampshire Driver's License.

Responsibilities

• Assists in routine clerical and administrative duties of the police department.
• Furnishes information to the public and prepares records and reports.
• Receives dispatch orders and responds to non-emergency calls.
• Directs traffic at accident scenes, events, and other police activities as needed.
• Assists in handling animal and parking-related issues.
• Maintains logs and assists in building and organizing evidence and files.

Skills

Safe motor vehicle operation

Public interaction

Handling animals in distress

Oral and written communication

Updating databases

Education

High School Diploma or equivalent

Tools

Departmental Vehicle

Handheld Computer

Telephone

Office Equipment

Personal Computer

Radio

Ballistic Vest

OC Spray

Vehicle Lockout Tools

Animal Control Equipment

Traffic Safety Equipment

Job description

DEPARTMENT: Police

TYPICAL WORK SHIFT/SCHEDULE: 28 Hours Weekly, Varied Schedule.

STARTING SALARY RANGE: $21.43 - $23.14 DOQ Hourly with comprehensive benefits package.

Job Summary:

Assigned to calls for service that have been identified as incidents that do not require a sworn police officer. Responsible for the enforcement of a select number of city ordinances and state statutes. Works under a supervisor who provides policy guidance and training, and who oversees performance. Receives supplemental guidance from police officers. Maintains constant radio communication with police headquarters, particularly if any unusual or difficult problems arise. Employees in this position will be assigned to the Community Services Division and will assist the Operations Division functions which do not require a sworn police officer.

Examples of Duties

• Assists in routine clerical functions and general administrative duties of the police department.
• Furnishes information to the public.
• Types records and reports.
• Files records, reports and other departmental data.
• Assists in the taking and processing of animal complaints.
• Assists residents in completing lost and found property complaints.
• Handles paperwork deliveries.
• Performs research for projects and/or reports.
• Assists in the entry and upkeep of court disposition data.
• Receives dispatch orders and responds to calls for non-emergency service. exercises knowledge of city, ordinances and departmental rules and regulations.
• Periodically directs traffic to ensure a steady flow at traffic accident scenes, fire scenes, natural disasters, special events, and other significant areas of police concern.
• Assists motorists at the scene of minor traffic accidents.
• Provides disabled motorists and stranded persons with aid and assistance when needed.
• Upon request, checks residences of citizens who are away from home in order to detect and/or prevent the occurrence of crime.
• Prepares departmental reports on all reported or discovered incidents in a detailed, organized, and factual manner.
• Maintains a log of activities. works with other Police Department personnel to facilitate departmental objectives.
• Assists the public by providing general information and/or directions concerning the city.
• Maintains supplies and equipment relative to tour of duty.
• Delivers and/or serves paperwork assigned at the discretion of a supervisor.
• Responds to animal-related complaints, provides transportation to the S.P.C.A. or other approved facility.
• Responds to parking complaints when Parking Enforcement Officers are not available.
• Assists in the organization and maintenance of booking photographs and fingerprint files.
• Assists in the entry and upkeep of court disposition data within our evidence/property collection files.
• Assists in the ordering of police related supplies.
• Assists investigators in the research and purging of old cases and related evidence.
• Assists in the production of employee photographs and identification cards.
• Performs other related duties as required.

Typical Qualifications

MINIMUM QUALIFICATIONS REQUIRED: High School Diploma or equivalent or any combination of education, training, and experience which demonstrates possession of the knowledge, skills, and abilities, required for the position.

Licenses and Certifications: Valid State of New Hampshire Driver's License.

Supplemental Information

Materials and Equipment Used

• Departmental Vehicle
• Handheld Computer
• Telephone
• Office Equipment
• Personal Computer
• Radio
• Ballistic Vest
• OC Spray
• Vehicle Lockout Tools
• Animal Control Equipment
• Traffic Safety Equipment

Knowledge, Skills, and Abilities

Knowledge of

• Related ordinances and regulations of the city.
• Principles of safe and effective operation of a motor vehicle.
• Safe and effective operation of standard office equipment.
• Knowledge of local and state geography.
• Basic spoken English.

Skill in

• Safe and effective operation of a motor vehicle.
• Interacting tactfully and effectively with other employees and the public.
• Handling animals in distress.
• Effectively communicating with supervisors, other employees, and the community, both orally and in writing.
• Updating and maintaining computer database programs.

Mental and Physical Abilities to

• Establish and maintain effective working relationships with other city agencies, department employees, and the general public.
• Interact with the public during a stressful event.
• Operate related equipment such as a motor vehicle and portable radio.
• Safely and effectively operate a motor vehicle.
• Work effectively in extremes of outdoor environment.
• Tolerate repetitive, short-cycle work.
• Perform duties while intermittently sitting, standing, or stooping.
• Occasionally lift light and heavy objects.
• Reach and extend hands and arms, as well as grasp, handle, seize, turn, lift, and work with hands and arms.

Working Conditions

The work is performed in an office, stockroom, warehouse, motor vehicle, and outdoors.

The employee may be exposed to noise, dust, dirt, grease, infectious or contagious diseases, irritating chemicals, and cold or inclement weather.

This class specification should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement of this class will be evaluated as necessary should an incumbent/applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation for the specific disability will be made for the incumbent/applicant when possible.

Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion or other social identities in accordance with state and federal law. We recognize that each individual brings a unique perspective that is informed by their life experience and identity. Our organization is committed to recruiting and retaining the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication and abilities.