Community Resource Specialist for OB patients

Beth Israel Lahey Health; Boston (MA); On-site; USD 39,000 - 52,000; Full time

Job summary

Beth Israel Lahey Health seeks a Community Resource Specialist to work with the OB team, linking patients to community supports and entitlement programs. You will manage a caseload, document care plans, and advocate for patients while collaborating with clinicians.

The role involves training staff on resources and building partnerships with local agencies to improve patient access to services.

Qualifications

• Requires high school diploma or GED; Bachelor's preferred in Social Work or Human Services.
• 1-3 years related work experience; 2 years without a related Bachelor's degree acceptable.
• Experience with computer systems, including Microsoft Office and web-based apps.

Responsibilities

• Identify and connect patients with community resources to meet complex needs.
• Maintain a caseload with multiple patient contacts daily, including documentation in records.
• Advocate for patients and assist with access to entitlement programs and services.
• Provide staff training on resources and update procedures as required by state/local agencies.
• Develop liaisons with community and governmental agencies to navigate complex systems.

Skills

Written Communications

Oral Communications

Customer Service

Team Work

English Proficiency

Education

High School diploma or GED

Bachelor's degree preferred in Social Work or Human Services

Tools

Microsoft Office

Web-based applications

Job description

When you join the growing BILH team, you're not just taking a job, you're making a difference in people’s lives.

Community Resource Specialist will work closely with unit Social Workers and medical providers to identify and connect patients with community resources which are needed to support patients that are being seen by our OB team.

Job Description

Essential Responsibilities:

• Determines, either independently and/or in conjunction with clinicians, the resources that would optimally meet patients' and families' needs. Uses knowledge of local and state resources to develop a multifaceted service plan to meet patients' complex needs. Makes independent decisions about what services to recommend to a patient/family.
• Maintains a caseload with multiple patient contacts per day, including phone calls, paperwork and face-to-face contacts. Functions as the primary health care contact for a psychosocially complex patients when needed. Provides timely and appropriate documentation in patients' medical records (paper and electronic).
• Advocates on patients' behalf in written and verbal communication. Assists patients and families with such tasks as accessing entitlement programs. Provides appropriate medical information as requested by extended care facilities, Department of Transitional Assistance, etc.
• Conducts staff and community based training on resources. Provides updates to staff of procedural requirements and changes required by state and local agencies.
• Documents and advises supervisor and clinical staff of obstacles to obtaining services that require social action. Develops liaisons with community and governmental agencies to facilitate negotiation of complex systems. Visits agencies when indicated to broaden knowledge and relationships.

Required Qualifications:

• High School diploma or GED required. Bachelor's degree preferred in Social Work or Human Services
• License preferred: Licensed Social Worker
• 1-3 years related work experience required.
• 2 years of related work experience without a related Bachelor's degree
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Competencies:

• Written Communications: Ability to communicate clearly and effectively in written English with internal and external customers.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving. Ability to remain calm in stressful situations.

Age based Competencies:

Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Physical Nature Of The Job

Light work: Exerting up to 20 pounds of force frequently to move objects. Some elements of the job are sedentary, but the employee will be required to stand for periods of time or move through out the hospital campus

Pay Range

$28.50 - $38.36

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled