Community Resource Provider (POTFF)

Maximus; Salem (OR); On-site; USD 60,000 - 86,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Life insurance

Employee discounts

Job summary

The Community Resource Coordinator (CRC) at Maximus oversees family and community support programs within the SOF enterprise, integrating services, identifying gaps, and building partnerships with DoD-related agencies to strengthen member resilience. U.S.

citizenship and a Secret clearance eligibility are required to perform contract work. The role emphasizes outreach, program evaluation, peer support networks, and coordinating resources across commands to support service members and their

Qualifications

• Bachelor's degree in related field and 3+ years of relevant professional experience.
• Willing to complete specialized training in peer support counseling and suicide prevention.
• Knowledge of DoW, Service, and community resources that promote the well‑being of Service members and their families.

Responsibilities

• Collaborate with project staff and community agencies to address and resolve project-related issues.
• Deliver public speaking sessions and educational programs to community agencies and local office staff.
• Report concerns to Leadership promptly.
• Supervise and oversee Outreach Client Service Representatives.
• Maintain a professional demeanor representing the organization and advocating for the program.
• Document services in HP enterprise-wide platforms as directed by USSOCOM directives.

Skills

Public speaking

Outreach coordination

Community resources knowledge

Education

Bachelor's degree in education, human/social services, or related field

Job description

The Community Resource Coordinator (CRC) is responsible for the strategic planning, integration, and oversight of family and community support programs across the SOF enterprise. The CRC identifies service gaps, builds relationships with internal and external support agencies, and supports programs that strengthen the resilience and well-being of Service members and their families.

U.S. citizenship is required. Candidates must possess an active U.S. Government Secret security clearance or be eligible to obtain and maintain a Secret security clearance as required for contract performance. This position is pending upon contract award.

Why Maximus?

Flexibility That Fits Your Life - Work/life balance support with flexibility designed to meet your personal and professional needs.

Robust Health & Insurance Benefits - Choose from a variety of Medical, Dental, Vision, and Prescription plans, plus a partially funded HSA. You'll also have access to Life Insurance and discounts on Auto, Home, Renters, and Pet Insurance.

Build Your Financial Future - Take advantage of our 401(k) Retirement Savings Plan with Company Match to help you plan for what's ahead.

Generous Time Away From Work - Recharge with PTO, paid holidays, extended sick leave, and Short and Long Term Disability coverage.

Wellness Beyond the Workplace - Access resources that support your physical, emotional, and financial well-being through our Employee Assistance Program (EAP).

Recognition That Matters - Celebrate achievements and recognize colleagues through our employee recognition platform.

Invest in Your Growth - Continue your education and professional development with Tuition Reimbursement opportunities.

Employee Discounts & Perks - Enjoy exclusive savings, special offers, and additional employee-only benefits.

Wellness Programs & Resources - Explore a variety of programs and tools designed to support your overall health and wellness.

Career Development Opportunities - Enhance your skills through training programs, workshops, conferences, and ongoing learning opportunities.

Essential Duties and Responsibilities:

• Collaborate with project staff, client office personnel, and community agencies to address and resolve project-related issues effectively.

• Deliver public speaking sessions and educational programs to community agencies and local office staff. - Engage actively in community health fairs and conduct group presentations aligned with the project's promotion.

• Report concerns, problems, and issues to the Leadership promptly.

• Supervise and oversee the activities of Outreach Client Service Representatives.

• Maintain a professional demeanor representing the organization and advocating for the program.

• Distribute program materials to diverse community groups.

• Exceed established performance objectives while ensuring compliance with company Wage & Hour policies, including the provision of rest and meal breaks for non-exempt employees.

• Adhere strictly to all company policies, procedures, and mandated training.

Additional Essential Duties and Responsibilities:

• Peer Support and Counseling Networks: Organize and oversee peer support networks for assigned commands; recruit active duty and family member peer support counselors; and ensure counselors are vetted and trained in accordance with USSOCOM CRC standards.

• Program Assessment and Reporting: Collect, document, and report program/service needs, activity data, and evaluation results to support formative and outcome evaluations of peer support and community-based programs.

• Data Collection: Collect original and secondary-source data to support program assessments, including information from focus groups, unit meetings, POTFF Family Resilience Program evaluations, and trend information from POTFF psychologists, chaplains, ombudsmen, or Family Readiness Group staff.

• Command Support: Support commands at multiple levels and locations; serve as the Commander’s liaison for community and family support matters; and communicate on behalf of the Command using approved and vetted media or social media.

• Needs-Based Programming: Develop programming tailored to specific demographic groups, geographic locations, and identified community needs.

• Resource Expertise: Maintain extensive knowledge of DoW resources, including Military OneSource, Military Family Life Counselors, Personal Financial Counselors, and the Military Crisis Line.

• Coordination and Outreach: Lead or support CRC official processes, functions, and networking opportunities for supported populations, including family orientation, information, outreach, referrals, deployment preparation, reintegration, decompression, and family relational enhancement activities.

• Service Member and Family Programs: Conduct or contribute to single Service member enhancement activities and unit-level career transition programs for military members and spouses.

• Resilience and Behavioral Health Awareness: Conduct or contribute to Social and Family and Psychological Program implementation, including suicide prevention and cognitive agility training. Maintain awareness of installation and local community behavioral health and resiliency resources, and support related education and communication efforts.

• Process Development: Assist with developing CRC standard operating procedures and service provision protocols.

• Emergency Preparedness: Maintain awareness of emergency response protocols.

• Documentation and Additional Duties: Document services in HP enterprise-wide platforms, such as HPDMS, as directed by USSOCOM Directive 10-12. Productivity expectations may vary based on client population, local mission requirements, or administrative tasking. Additional duties assigned by local leadership must be documented and approved through local POTFF leadership.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

Additional Minimum Requirements:

Possess a bachelor’s degree in education, human/social services, or a related field; or four years of experience, including volunteer experience, in social service education, work/family life consultation, or coordination services.

Have, or be willing to complete, specialized training in peer support counseling, community resources and referrals, and suicide prevention.

Maintain knowledge of best practices and developments in peer support counseling and suicide prevention, and remain current on DoW, Service, and community-sponsored resources that promote the well‑being of Service members and their families.

#MAXHP

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$60,175

Maximum Salary

$86,125