Community Resource Navigator

002 Sea Mar Community Health Center; Tacoma (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription coverage

Life Insurance

Long Term Disability

EAP

Job summary

Sea Mar Community Health Centers is seeking a Community Resource Navigator to educate eligible individuals about health coverage options and assist with applications. The role involves outreach, referral networking, and helping high-risk patients schedule initial appointments for medical, dental, and care management services.

The position requires bilingual English/Spanish, strong customer service, and the ability to travel across assigned counties.

Qualifications

• Excellent customer service skills and professional demeanor.
• Bi lingual English and Spanish preferred with strong reading/writing.
• AA or BA in Social Services or Business Administration with relevant experience.

Responsibilities

• Plan and conduct outreach to raise awareness of health coverage enrollment opportunities.
• Develop and distribute informational materials and establish referral relationships.
• Assist uninsured individuals with health coverage applications and navigate options.
• Serve as a navigator to establish Sea Mar as the medical home for consumers.
• Schedule care manager appointments and coordinate access to services.
• Maintain daily records and support quality improvement within Managed Care.

Skills

Bilingual (English/Spanish)

Customer service

Public speaking

Organizational skills

Time management

Education

AA or BA in Social Services or Business Administration

Tools

Microsoft Office

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Position Summary

The role of the Community Resource Navigator is to provide information and assistance to individuals seeking health coverage, health care and other local resources that aid them in maintaining a healthy life style. They help in educating eligible individuals on how to navigate health insurance options, public programs, and Sea Mar services and assist with the application processes. They aid newly assigned and high risk patients in scheduling their initial appointment for medical, dental and care management services. They provide case management and or participate in intervention strategies that remove barriers that may result in appointment no shows. This service is provided at both Sea Mar service locations or through home visits as necessary. They are responsible for meeting and maintaining all Washington State and Sea Mar testing and certification requirements related to their duties.

Duties and Responsibilities

As a mission-driven organization, the core values of, and the services offered at Sea Mar are based on the belief that everyone deserves to be respectfully treated in a way that preserves dignity and enhances self-worth. Sea Mar is an advocate for its clients and aims to achieve industry-leading, client-centered, culturally-aware services. Sea Mar employees serve as an extension of this mission and demonstrate their commitment to an excellent client experience by:

• Understanding and empathizing with client needs
• Surpassing client expectations
• Demonstrating a high level of integrity
• Exhibiting compassion and commitment
• Advocating for social justice
• Taking pride in individual work as well as that of the team
• Continually learning to stay current with industry standards, best practices and technology

Job Description ESSENTIAL DUTIES and RESPONSIBILITIES

• Pro-actively aid in increasing public awareness regarding health coverage enrollment opportunities by planning and conducting outreach activities within the community, participating at both Sea Mar sponsored and non-Sea Mar sponsored events.
• Assist in the development and distribution of informational/promotional materials, and establishes and maintains referral relationships with local organizations, agencies, institutions and businesses as directed by the Managed Care Department.
• They will routinely work uninsured lists from Sea Mar dental, behavioral health, and ancillary service sites to advance enrollment of eligible individuals onto health coverage and inform non eligible individuals about health care options.
• Assist consumers with online public health coverage and program applications, provide the necessary information for consumer to navigate health plan options and make well informed decisions.
• Serve as a service navigator for consumers wishing to establish Sea Mar as their medical home, by providing information regarding services available, and consumer rights and responsibilities.
• Be responsible for assisting high risk patients in scheduling a care manager appointment and facilitate processes to ensure they’ve established care. In using a case management model incorporating home visits if necessary to assist patients who fail to keep their initial medical visit by removing impediments by identifying and linking them to necessary resources.
• Be responsible for maintaining daily activity records, submitting progress reports in a timely manner, and assist in identifying areas for quality improvement and efficiency to the Managed Care Department.
• Assists in identifying, monitoring and tracking uninsured individuals and advocating on their behalf regarding barriers to coverage and or access of health care services.
• Performs all duties in a professional manner, participates at all mandatory state and corporate trainings and meet all competency testing requirements, on health coverage policy changes impacting consumers and or processes.
• Perform any and all other duties as may be assigned while adhering to all corporate and departmental policies and procedures.

Conditions of Employment

• Must sign an oath of permanent confidentiality covering all organizational, customer and patient related information.
• Will undergo a criminal background check from the Washington State Patrol.
• Will sign and date the job description to affirm the validity of the information herein, and to signify compliance with the conditions of employment.
• Travel is required, must have a vehicle and a valid Washington State driver’s license.
• Must be able to work weekends and evening hours.
• Proficient in navigating the internet and Microsoft Office programs.

Qualifications

• Applicant must have excellent customer service skills.
• They must possess good organizational and time-management skills, demonstrate good judgment, excellent problem-solving abilities and maintain a professional demeanor at all times.
• The applicant must be proficient at public speaking, spelling, grammar, written communication and the ability to read, interpret, complex documents, reports and data.
• They must be proficient in Microsoft Office programs.
• They must be bi lingual, fluent in English and a second language Spanish preferred, with the ability to read and write proficiently in both.
• Legible handwriting required.
• This person must be of good character and maintain confidentiality.
• They need to be self-motivated and have an excellent work ethic, including the ability to work both as part of a team and independently.
• They must be able to work evenings and weekends as needed.
• They will be responsible for their specific county assigned but may be required to travel to assist other managed care personal in other counties.

Language Skills

• Bilingual skills are required.
• Must be able to communicate effectively with patients and staff in English, Spanish, or Russian, both orally and written.

Mathematical Skills

Ability to add, subtract, multiply and divide.

Reasoning Ability

• The ability to solve practical problems and a variety of situations where only limited standardization exists is required.
• The applicant must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Education, Certificates, Licenses, Registrations, and Medical Screening

• Either an AA or BA in Social Services or Business Administration with at least 2 years of customer service experience is required, preferably in a health care environment. Additional work experience may be substituted for some education.
• Marketing and selling experience considered a plus.
• The applicant must have an initial TB test at hire and an annual retest.
• This position must obtain Basic Life Support (BLS) CPR within 90 days of hire date and is required to maintain current BLS CPR throughout employment.
• Applicants must receive a satisfactory background check from the Washington State Patrol and must maintain a valid Washington Driver’s license, and automobile with liability insurance coverage if hired.
• Must pass all state required tests and obtain and retain certification by the state related to their position.
• Additional Requirements: The applicant must have an initial TB test at hire and an annual retest. Pre-hire and annual employee health screening required. Annual influenza vaccine required. Only exception is for employees with a medical or religious exemption approved by Administration. Employees with an approved medical or religious exemption must wear a mask at all time during the flu season.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The employee may be required to share work space with other employees. Adequate lighting and equipment are available to the employee. Use of ergonomic office furniture will be used when available and appropriate.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to sit for extended periods of time, talk and hear. The employee is required to stand, use hands to fingers, handle or feel and reach with hands and arms. The employee must be able to lift/move up to 50 pounds. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Hourly - Hourly Plan, 21.30 USD Hourly

Hourly - Hourly Plan, 21.30 USD Hourly

What We Offer:

Full-time employees working 30 hours or more, receive an excellent benefit package of:

• Medical
• Dental
• Vision
• Prescription coverage
• Life Insurance
• Long Term Disability
• EAP (Employee Assistance Program)
• Paid-time-off starting at 24 days per year + 10 paid Holidays.

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an equal opportunity employer.

Sea Mar Community Health Centers, founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons regardless of their ability to pay for services. Sea Mar's network of services includes more than 90 clinics.